WooCommerce CRITICAL Uncaught Error: Call to a member function date() on null

Some logged in users cannot checkout or edit their saved information. Anecdotally it seems to affect users who have been with us for years and not newer users. I cannot replicate the issue myself. Admin cannot make any changes to an affected users information or password. Critical errors follow the pattern of

2023-04-25T00:18:13+00:00 CRITICAL Uncaught Error: Call to a member function date() on null in /home/customer/www/(xxxx)/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php:750

Stack trace:

#0 /home/customer/(xxxx)/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php(800): Automattic\WooCommerce\Admin\API\Reports\Customers\DataStore::update_registered_customer(406)

#1 /home/customer/www/(xxxx)/public_html/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\Admin\API\Reports\Customers\DataStore::update_registered_customer_via_last_active(‘15745’, 406, ‘wc_last_active’)

#2 /home/customer/www/(xxxx)/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array)

#3 /home/customer/www/(xxxx)/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

#4 /home/customer/www/(xxxx).com/public_html/wp-includes/meta.php(334): do_action(‘updated_user_me…’, ‘15745’, 406, ‘wc_last_active’, ‘1682380800’)

#5 /h in /home/customer/www/(xxxx)/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php on line 750


2023-04-25T00:21:58+00:00 CRITICAL Uncaught Error: Call to a member function date() on null in /home/customer/www/(xxxx)public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php:750 Stack trace:

#0 /home/customer/www/(xxxx)/public_html/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\Admin\API\Reports\Customers\DataStore::update_registered_customer(406)

#1 /home/customer/www/(xxxx)/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

#2 /home/customer/www/(xxxx)/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

#3 /home/customer/www/(xxxx)/public_html/wp-includes/user.php(2461): do_action(‘profile_update’, 406, Object(WP_User), Array)

#4 /home/customer/www/(xxxx)/public_html/wp-includes/user.php(2582): wp_insert_user(Array)

#5 /home/customer/www/(xxxx)/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-customer-data-store.php(193): wp_update_user(Array)

#6 /home/customer/www/(xxxx)/ in /home/customer/www/myproviva.com/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php on line 750

Testing by disabling plugins has yielded no results thus far. The major issue is the difficulty of not being able to replicate the issue myself.

System Status

WordPress environmentWordPress address (URL):https://(xxxx) Site address (URL):https://(xxxx) WooCommerce version:7.6.0WooCommerce REST API package:?7.6.0?/home/customer/www/(xxxx)/public_html/wp-content/plugins/woocommerce/includesWooCommerce Blocks package:?9.8.4?/home/customer/www/(xxxx)/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/Action Scheduler package:?3.5.4?/home/customer/www/(xxxx)/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/vendor/action-schedulerLog directory writable:?/home/customer/www/(xxxx)/public_html/wp-content/uploads/wc-logs/WordPress version:6.2WordPress multisite:–WordPress memory limit:768 MBWordPress debug mode:–WordPress cron:Language:en_USExternal object cache:–

Server environmentServer info:ApachePHP version:7.4.33PHP post max size:256 MBPHP time limit:120PHP max input vars:3000cURL version:7.85.0, OpenSSL/3.0.8SUHOSIN installed:–MySQL version:5.7.39-42-logMax upload size:256 MBDefault timezone is UTC:fsockopen/cURL:SoapClient:DOMDocument:GZip:Multibyte string:Remote post:Remote get:

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Active plugins (76)Advanced Order Export For WooCommerce?by AlgolPlus – 3.4.0Advanced Woo Search?by ILLID – 2.77All in One SEO?by All in One SEO Team – 4.3.5.1Backup Duplicator & Migration - WP STAGING?by WP-STAGING, WPStagingBackup – 2.13.0Bloom?by Elegant Themes – 1.3.12CartFlows Pro?by CartFlows Inc – 1.11.6Checkout Field Editor for WooCommerce?by ThemeHigh – 1.8.2Controlled Admin Access?by WPRuby – 2.0.10Cost & Reports for WooCommerce?by Consortia – 3.1.1Coupon Affiliates for WooCommerce (PRO)?by Elliot Sowersby, RelyWP – 5.4.6Customer Reviews for WooCommerce?by CusRev – 5.23.0Divi Pixel?by Octolab Oü – 2.22.0Drift?by Drift – 3.0.1Enhancer for WooCommerce Subscriptions?by FantasticPlugins – 3.7.0Export Order Items for WooCommerce?by WP Zone – 1.0.13Hustle?by WPMU DEV – 7.7.0Import and export users and customers?by codection – 1.22.1Import Export WordPress Users and WooCommerce Customers?by WebToffee – 2.3.9Integration for WooCommerce and QuickBooks?by CRM Perks – 1.2.3Itthinx Updates?by itthinx – 1.4.0Mailchimp for WooCommerce?by Mailchimp – 2.8.3MonsterInsights - Ads Addon?by MonsterInsights Team – 1.8.1MonsterInsights - AMP Addon?by MonsterInsights Team – 1.6.2MonsterInsights - Dimensions Addon?by MonsterInsights Team – 2.0.6MonsterInsights - eCommerce Addon?by MonsterInsights Team – 8.3.10MonsterInsights - Forms Tracking Addon?by MonsterInsights Team – 2.2.6MonsterInsights - Google Optimize Addon?by MonsterInsights Team – 1.5.2MonsterInsights - Media Addon?by MonsterInsights Team – 1.0.7MonsterInsights - Page Insights Addon?by MonsterInsights Team – 1.5.3MonsterInsights - Performance Addon?by MonsterInsights Team – 1.7.3MonsterInsights - User Journey Addon?by MonsterInsights Team – 1.0.7MonsterInsights Pro?by MonsterInsights – 8.14.1OptinMonster?by OptinMonster Popup Builder Team – 2.13.1Order Export & Order Import for WooCommerce?by WebToffee – 2.3.3PDF Embedder?by WP PDF Embedder Team – 4.6.4PDF Invoices & Packing Slips for WooCommerce?by WP Overnight – 3.5.2Post SMTP?by Post SMTP – 2.4.8Predictive Search for WooCommerce?by a3rev Software – 5.8.0Product Recommendation Quiz for eCommerce?by RevenueHunt – 2.0.20Real-Time Find and Replace Pro?by Marios Alexandrou – 4.0.3Regenerate Thumbnails?by Alex Mills (Viper007Bond) – 3.1.5SiteGround Optimizer?by SiteGround – 7.3.1SSL Insecure Content Fixer?by WebAware – 2.7.2Uncanny Automator?by Uncanny Automator, Uncanny Owl – 4.14.0.1Use Any Font?by Dnesscarkey – 6.3.01Web Stories?by Google – 1.31.0WooCommerce?by Automattic – 7.6.0WooCommerce All Products For Subscriptions?by WooCommerce – 4.0.4 (update to version 4.0.5 is available)WooCommerce Authorize.Net Gateway (Enterprise)?by Pledged Plugins – 6.0.2WooCommerce Bulk Stock Management?by WooCommerce – 2.2.31 (update to version 2.2.32 is available)WooCommerce Cart Abandonment Recovery?by CartFlows Inc – 1.2.24WooCommerce Composite Products?by WooCommerce – 8.7.3 (update to version 8.7.5 is available)WooCommerce Filter Orders by Coupon?by SkyVerge – 1.0.1WooCommerce Network Merchants (NMI) Gateway (Enterprise)?by Pledged Plugins – 3.1.5WooCommerce Order Status Manager?by SkyVerge – 1.14.0WooCommerce Shipment Tracking?by WooCommerce – 1.7.0 (update to version 2.3.1 is available)WooCommerce Smart Coupons?by StoreApps – 7.5.0 (update to version 7.7.0 is available)WooCommerce Subscriptions?by WooCommerce – 5.0.1WooCommerce URL Coupons?by SkyVerge – 2.12.0 (update to version 2.14.0 is available)Woo Force Coupon?by Md. Kowsar Hossain – 1.0.0Wootomation - Machine Learning AI?by Dragos Micu – 2.0.3WP-Optimize - Clean, Compress, Cache?by David Anderson, Ruhani Rabin, Team Updraft – 3.2.14WPC Fly Cart for WooCommerce (Premium)?by WPClever – 5.4.6WPC Free Shipping Bar for WooCommerce?by WPClever – 1.2.5WPCode Lite?by WPCode – 2.0.10WPC Product Bundles for WooCommerce?by WPClever – 7.1.2WPC Share Cart for WooCommerce?by WPClever – 1.2.2WPC Smart Quick View for WooCommerce?by WPClever – 3.4.2WP Dark Mode?by WPPOOL – 4.1.4WP File Manager?by mndpsingh287 – 7.1.8WPForms Lite?by WPForms – 1.8.1.2WP Google Review Slider?by LJ Apps – 12.1WP Menu Cart?by WP Overnight – 2.14.0WP Product Selector?by WP Dev Shed – 1.0.6XPS Ship Integration?by XPS Ship – 1.1.72Yoast SEO?by Team Yoast – 20.6

Inactive plugins (29)Advanced AJAX Product Filters for WooCommerce?by BeRocket – 1.6.4Advanced Product Search For WooCommerce?by aThemeArt – 1.1.1AMP?by AMP Project Contributors – 2.4.1B2BKing Core?by WebWizards – 4.2.50CartFlows?by CartFlows Inc – 1.11.10Classic Editor?by WordPress Contributors – 1.6.3Coupon Affiliates for WooCommerce?by Elliot Sowersby, RelyWP – 5.4.6Divi Builder?by Elegant Themes – 4.20.4Download Manager?by W3 Eden, Inc. – 3.2.70Google Analytics for WordPress by MonsterInsights?by MonsterInsights – 8.14.1Jetpack?by Automattic – 12.0Max Mega Menu?by megamenu.com – 3.2.1Monarch Plugin?by Elegant Themes – 1.4.14Plugin Detective - Troubleshooting?by NSquared – 1.2.10Smash Balloon Custom Facebook Feed?by Smash Balloon – 4.1.8Smash Balloon Instagram Feed?by Smash Balloon – 6.1.3SOD QuickBooksPOS Connector for WooCommerce?by Sixty-One Designs, Inc. – 1.2.7TikTok?by TikTok – 1.0.16Ultimate Member?by Ultimate Member – 2.6.0WooCommerce Authorize.Net Gateway?by Pledged Plugins – 6.0.2WooCommerce Blocks?by Automattic – 10.0.3WooCommerce PayPal Checkout Gateway?by WooCommerce – 2.1.3WooCommerce Shipping & Tax?by WooCommerce – 2.2.4WooCommerce Store Catalog PDF Download?by WooCommerce – 1.10.27 (update to version 2.1.1 is available)WooCommerce Wholesale Prices?by Rymera Web Co – 2.1.6.2WordPress Importer?by wordpressdotorg – 0.8WordPress Starter?by SiteGround – 1.0.0WPC Composite Products for WooCommerce (Premium)?by WPClever – 5.2.0WP reCaptcha Integration?by weDevs – 1.2.5

Dropin Plugins (1)advanced-cache.php?advanced-cache.php

Must Use Plugins (1)WP STAGING Optimizer?by René Hermenau – 1.5.1

SettingsAPI enabled:Force SSL:–CurrencyUSD ($)Currency positionleftThousand separator,Decimal separator.Number of decimals2Taxonomies: Product typescomposite (composite), external (external), grouped (grouped), simple (simple), subscription (subscription), variable (variable), variable subscription (variable-subscription), woosb (woosb)Taxonomies: Product visibilityexclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)Connected to WooCommerce.com:Enforce Approved Product Download Directories:–Order datastore:WC_Order_Data_Store_CPT

WooCommerce pagesShop base:#248 - /all-formulas/Cart:#48 - /cart/Checkout:#49 - /checkout/My account:#50 - /my-account/Terms and conditions:#11333 - /terms-conditions/

ThemeName:DiviVersion:4.20.4Author URL:https://www.elegantthemes.comChild theme:?– If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See:?How to create a child themeWooCommerce support:

TemplatesOverrides:?–

Subscriptions?WCS_DEBUG:??NoSubscriptions Mode:??LiveSubscriptions Live URL:?https://(xxxx) Subscriptions-core Library Version:?5.5.0Subscription Statuses:?wc-pending: 2,wc-on-hold: 37,wc-cancelled: 250,wc-active: 90,wc-pending-cancel: 3WooCommerce Account Connected:??YesActive Product Key:??NoCustom Retry Rules:??NoCustom Retry Rule Class:??NoCustom Raw Retry Rule:??NoCustom Retry Rule:??NoRetries Migration Status:??CompletedReport Cache Enabled:??YesCache Update Failures:??0 failure

Store Setup?Country / State:?United States (US) — Pennsylvania

Subscriptions by Payment Gateway?Authorize.Net:?wc-active: 68,wc-cancelled: 76,wc-on-hold: 15,wc-pending: 1,wc-pending-cancel: 2Network Merchants (NMI):?wc-active: 21,wc-cancelled: 174,wc-on-hold: 22,wc-pending-cancel: 1

Payment Gateway Support?Authorize.Net:?subscriptions,products,refunds,subscription_cancellation,subscription_reactivation,subscription_suspension,subscription_amount_changes,subscription_payment_method_change,subscription_payment_method_change_customer,subscription_payment_method_change_admin,subscription_date_changes,multiple_subscriptions,pre-orders,add_payment_method,tokenizationNetwork Merchants (NMI):?subscriptions,products,refunds,subscription_cancellation,subscription_reactivation,subscription_suspension,subscription_amount_changes,subscription_payment_method_change,subscription_payment_method_change_customer,subscription_payment_method_change_admin,subscription_date_changes,multiple_subscriptions,pre-orders,add_payment_method

Composite ProductsDatabase version:8.7.3Loopback test:Template overrides:–

AdminEnabled Features:activity-panels, analytics, coupons, customer-effort-score-tracks, import-products-task, experimental-fashion-sample-products, shipping-smart-defaults, shipping-setting-tour, homescreen, marketing, multichannel-marketing, mobile-app-banner, navigation, onboarding, onboarding-tasks, remote-inbox-notifications, remote-free-extensions, payment-gateway-suggestions, shipping-label-banner, subscriptions, store-alerts, transient-notices, woo-mobile-welcome, wc-pay-promotion, wc-pay-welcome-pageDisabled Features:block-editor-feature-enabled, minified-js, new-product-management-experience, product-variation-management, settingsDaily Cron:?Next scheduled: 2023-04-26 15:44:36 -04:00Options:Notes:138Onboarding:completed

All Products for WooCommerce SubscriptionsTemplate overrides:–

Action SchedulerVersion:3.5.4Data store:ActionScheduler_DBStoreAction Status?CountOldest Scheduled DateNewest Scheduled DateCanceled?142023-04-02 00:40:40 -04002023-04-24 07:43:08 -0400Complete?4,5102023-03-27 09:50:01 -04002023-04-26 11:16:03 -0400Failed?1,1772023-03-22 15:25:24 -04002023-04-26 00:58:20 -0400Pending?1992023-04-26 11:16:26 -04002023-07-31 14:41:45 -0400

Smart Coupons related settingsNumber of coupons to show0Number of characters in auto-generated coupon codeValid order status for auto-generating couponArrayInclude tax in the amount of the generated gift cardnoDeduct credit/gift before doing tax calculationsnoGift Card discount is inclusive of taxnoAutomatic deletionnoCoupon emailsnoPrinting couponsyesSell gift cards at less price?noUse gift card applied in first subscription order for subsequent renewals until credit reaches zeronoRenewal orders should not generate coupons even when they include a product that issues couponsyesAllow sending of coupons to othersyesAllow schedule sending of coupons?noCombine emailsnoAuto generated coupon emailnoCombined auto generated coupons emailnoAcknowledgement emailnoEnable taxesnoPrices entered with taxnoRoundingnoDisplay prices in the shopexclDisplay prices during cart and checkoutexclDisplay tax totalssingleEnable the use of coupon codesyesCalculate coupon discounts sequentiallynoAccount endpoints > Couponswc-smart-coupons

Status report informationGenerated at:?2023-04-26 11:16:27 -04:00

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