WooCommerce create account error

  • Resolved lazzap

    (@lazzap)


    7 years, 6 months ago

    I have “WooCommerce Checkout” option unchecked so there is no reCAPTCHA box visible, but out customers are still getting the message “You have selected an incorrect reCAPTCHA value”

    When I check “WooCommerce Checkout” the reCAPTCHA box is visible but people on mobile devices are unable to see all the images, therefor can’t verify.

Viewing 6 replies - 1 through 6 (of 6 total)

  • What version of woocommerce?

    If you are having trouble please send a URL to the page where you are having trouble with. I will take a look at what the problem might be.
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    Thread Starter lazzap

    (@lazzap)

    WooCommerce v3.0.5. I have disabled the plugin for now as we were getting too many complaints from customers. I would like to keep using the plugin if you figure out the issue.

    I was able to duplicate the problem if I am checking out while not logged in and select “create account”. I will see if I can fix it

    Thread Starter lazzap

    (@lazzap)

    Ok great! Thanks for your help.

    Changelog

    1.0.16

    (02 May 2017) – Fix “You have selected an incorrect reCAPTCHA value” error on WooCommerce checkout page if “Create an account” is checked and Enable reCAPTCHA on WooCommerce checkout is disabled.

    not sure what to do about this yet, I am able to see all images on my Samsung Note 5.
    “reCAPTCHA box is visible but people on mobile devices are unable to see all the images”

    • This reply was modified 7 years, 6 months ago by Mike Challis.
    Thread Starter lazzap

    (@lazzap)

    Awesome Mike, thanks for fixing that so quickly. I’m not sure which devices the images aren’t visible on. I am just going off what multiple customers have told me. Disabling the recaptcha for the checkout will solve it for me though.

Viewing 6 replies - 1 through 6 (of 6 total)
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