WooCommerce crashes site when activated

  • Resolved mcassidyh

    (@mcassidyh)


    3 years, 12 months ago

    Any help much appreciated!

    My site was working fine (with WooCommerce) until a couple of days ago when it crashed for no obvious reason, I couldn’t even access the dashboard. Only “There has been a critical error on your site”.

    I contacted my hosting provider and they said it was the WooCommerce plugin, and they had deactivated it so I could access the dashboard. I explained that I needed WooCommerce and that simply deactivating it was not a solution, but they said they could not help any further and to contact the plugin provider (so here I am).

    I tried activating it again and the same thing happened, but this time with this error screen:

    https://1drv.ms/u/s!AmYgpRNfT8eJgphcVnQQT1ppReEf3g?e=dW9pdZ

    I’m not very techy at all so I have no idea what this means. But WooCommerce is essential to my site, so I do need to get it working again.

    Most of my plugins are set to auto-update, so I suppose this may have been a factor, but everything was working fine before, and now the whole site crashes as soon as I activate WooCommerce again.

    Please can someone help me figure this out?

    Many thanks,

    Mike

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    It does sound like there is some type of theme or plugin conflict happening here. On the site, can you disable all plugins and switch to a default theme, and then try activating WooCommerce to see if you have the same issue?

    Thread Starter mcassidyh

    (@mcassidyh)

    Thank you.

    I tried deactivating all the plugins and switching to 2020 theme, and the site crashed again.

    On a staging site it works ok though. Only the WooCommerce product categories widget didn’t work, but the site did not crash.

    When I follow the link in the email from WordPress (“Your Site is Experiencing a Technical Issue”), in recovery mode, I can see this error message on the plugin page.

    Many thanks

    Mike

    Plugin Support fevered – a11n

    (@fevered)

    Thanks for that! Very strange that it works on a staging site, but not the live site. I would recommend next that you completely uninstall WooCommerce, and then install the plugin again – I recommend searching through the Plugins page and installing it from there rather than uploading a .zip file

    Thread Starter mcassidyh

    (@mcassidyh)

    All fixed!

    Thank you very much.

    I uninstalled and reinstalled WooCommerce as you suggested, and now it seems to work fine. Simple as that ??

    Much appreciated,

    Mike

    Plugin Support fevered – a11n

    (@fevered)

    Great! I’m glad to hear that worked as a fix – and thank you for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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