Woocommerce compatiblity issue

Hi @coachingwithahmed

From the error message, it appears that the issue is related to the WooCommerce Helper Updater. This could be due to a conflict with another plugin or theme.

I suggest performing a conflict test. Kindly switch to a default WordPress theme, and then deactivate all plugins and try to enable WooCommerce. If the issue is resolved, that means a theme or a plugin is contributing to the issue. Re-enable each to see which one causes it. You can find a more detailed explanation of how to do a conflict test here.

I hope this helps! Let us know how it goes.

I’ve been getting a virtually identical error at least once a day on a client’s site. @coachingwithahmed were you able to pinpoint the cause?

I’m running WordPress 6.3.2 and WooCommerce 8.2.1. The site will be running normally and then out of nowhere I get the critical error notification. I haven’t been able to determine exactly what triggers the error. If I log in and resume WooCommerce, everything appears to be fine for a few hours, maybe a day or so. Because of this random pattern, doing the typical theme/plugin deactivation sequence to pinpoint the problem is difficult or impossible.

Here’s the error I’m getting (domain details removed):

Error Details
=============
An error of type E_ERROR was caused in line 81 of the file /www/*****/public/wp-content/plugins/woocommerce/includes/admin/helper/class-wc-helper-updater.php. Error message: Uncaught Error: Attempt to assign property “translations” on bool in /www/*****/public/wp-content/plugins/woocommerce/includes/admin/helper/class-wc-helper-updater.php:81
Stack trace:
#0 /www/*****/public/wp-includes/class-wp-hook.php(312): WC_Helper_Updater::transient_update_plugins(true)
#1 /www/*****/public/wp-includes/plugin.php(205): WP_Hook->apply_filters(true, Array)
#2 /www/*****/public/wp-includes/option.php(2053): apply_filters(‘pre_set_site_tr…’, Object(stdClass), ‘update_plugins’)
#3 /www/*****/public/wp-includes/update.php(393): set_site_transient(‘update_plugins’, Object(stdClass))
#4 /www/*****/public/wp-includes/update.php(1022): wp_update_plugins()
#5 /www/*****/public/wp-includes/class-wp-hook.php(310): _maybe_update_plugins(”)
#6 /www/*****/public/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)
#7 /www/*****/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#8 /www/*****/public/wp-admin/admin.php(175): do_action(‘admin_init’)
#9 /www/*****/public/wp-admin/edit.php(10): require_once(‘/www/*****’)
#10 {main}
thrown in /www/*****/public/wp-content/plugins/woocommerce/includes/admin/helper/class-wc-helper-updater.php on line 81

Hi @chouseal

From what I understand, you’re encountering a recurring error on your client’s site running WordPress 6.3.2 and WooCommerce 8.2.1. This error seems to appear randomly, and you’re having trouble pinpointing its cause. The error message you’ve shared indicates an issue with the file class-wc-helper-updater.php in the WooCommerce plugin.

Given that each site setup is unique, and to ensure we adhere to our ?? forum’s best practices, could you kindly initiate a ?? new topic in our support forum? This approach helps us zero in on your specific issue and allows other users facing a similar problem to easily find and benefit from the discussion.

In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.

@bisratlearn Done, thanks.

Hi @chouseal

Done, thanks.

Thank you for your quick response and for initiating a new topic on our support forum. This will indeed help us to address your issue more effectively and efficiently.

Rest assured, we’re now going to delve into the details you’ve shared in the new topic. We’ll start brainstorming potential solutions, so bear with us as we investigate.

Meanwhile, should any new information or observations occur to you that might help, don’t hesitate to update the topic.

Thanks for your patience and your willingness to work with us on this.