woocommerce.com is listed at spamhaus.org

Hi there!

Thank you for bringing this to our attention. WooCommerce emails include the default footer as part of the standard template, but email deliverability can sometimes be affected by third-party spam filters.

Since Spamhaus listings are dynamic and can change, I recommend reaching out directly to your hosting provider or email service provider, as they may be able to assist with deliverability issues. If needed, you can also customize the email footer by overriding the WooCommerce email templates in your theme or using a plugin that allows email customization. Here is the article to guide you on how override templates.https://woocommerce.com/document/saved-addresses-for-woocommerce/how-to-override-templates/

If you’re seeing persistent issues, I’d also suggest checking with your email provider for any additional recommendations.

Hello,

Since Spamhaus listings are dynamic and can change, I recommend reaching out directly to your hosting provider or email service provider, as they may be able to assist with deliverability issues.

This feedback is not correct.

We contact already spamhaus and they told us:
woocommerce.com hit some spamtraps by sending emails to spamtraps. So all emails which contains a direct link to woocommerce.com/* will be blocked by spamhaus.
We have blocked woocommerce.com – and not your domain.

Before we already contact our email service provider. They told us the same:
Not your domain or email is listed by spamhaus – its woocommerce.com which is listed on spamhaus and they shoud click on unlist button after solving the issue.

So every webshop which contains woocommerce.com in the email footer will be blocked frome mail service providers which are partner with spamhaus. And in europe 90% of all email services are partner with spamhaus.

1. Why you still contain woocommerce.com in email footer out of the box without handle this spam issue by interact with spamhaus?
2. Why you do not click the “remove from spamhaus” button to unblock your domain and solve the issue for all users which contains woocommerce.com in the email footer out of the box?

Also not correct feedback:
Since Spamhaus listings are dynamic and can change

woocommerce.com?is listed on https://www.spamhaus.org/dbl/?(in reply to end of DATA command)

The domain woocommerce.com is listed on spamhaus. So why spamhaus shoud unlist our domain or our email service provider shoud do something here? Its on your side and you shoud work very fast on this issue. With spamhaus you can not play and make jokes, the issue will increase to a dramatic problem from month to month. And the unblock time will take more time. Confirmed by spamhaus support after we contact them with your feedback.

BR
Tommy

• This reply was modified 2 weeks, 5 days ago by tommy83.

Hi @tommy83,

I appreciate you taking the time to bring this to our attention. I completely understand how frustrating it can be to encounter email deliverability issues, especially when they impact communications with your customers. Ensuring that WooCommerce emails reach inboxes reliably is important, and I want to help clarify the situation.

At the moment, woocommerce.com is not listed on Spamhaus.org. You can verify this by checking the latest listing status here: https://check.spamhaus.org/results?query=woocommerce.com. Additionally, you can view this screenshot showing that the domain is not currently blocked: https://cln.sh/2LlJTNy3X9VhVmJ5kV2N.

That being said, I’d like to better understand your specific case so we can assist further. Could you please provide the following details?
– A screenshot of the email you sent that was affected, including the sending and receiving email addresses.
– A screenshot of the bounce-back error message you received from the email provider.
– When did you first start noticing this issue?

So far, we have not received any similar reports from other WooCommerce users. If this were a widespread issue, we would expect to see multiple reports coming in. However, I’d like to investigate further to ensure we’re addressing your concerns properly.

Looking forward to your response!

Hello,

we send the same email again to the inbox of our (same) client. And now its working.
We wrote to spamhaus and they told us: Right now spamhaus is not blocking woocommerce.com content anymore. (…..) But its a monthly/VIP guest on our blacklist (….) the domain is listed many 1xx times per year and is removed after some time (…) because webmster request a unlist/delist action (…).

So its absolute not a good idea to integrate the link “woocommerce.com” into every woocommerce email out of the box and webmaster need to cleanup the emails in every project before start sending emails. Because woocommrce.com is very often listed on spamhaus.

How i can send you all requested details in a privat content section?

BR
Tommy

• This reply was modified 2 weeks, 4 days ago by tommy83.

Hello tommy83,

Thank you for your reply.

I am glad to know that the emails are working now.

To modify the email footer you will need to modify the email template.
Please note that customization is not covered by our support policy.

You may refer to this guide for further help about customizing the email template. You may also consult a professional developer to help you with this. You can find a good developer at Codeable.io or WooExperts.

Let me know if you have any questions.

Best regards.