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Resolved jadebath
(@jadebath)

3 years, 8 months ago

Hi there,

Out of the blue the checkout page stop working properly. I deactivated all plugins (except WooCommerce) and even tried changing to a new theme (21), but nothing. There is a “blockUI” issue. The page doesn’t have an SSL certificate yet as I’m still working on it, so I’m not sure if this is the issue. Can someone help?

I have the latest version or WordPress and DIVI theme.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

(@rynald0s)

Automattic Happiness Engineer

When you say that there is a blockUI issue, what exactly do you mean? Are you seeing any visible error messages, and if so, what is the exact error message?

Furthermore, it looks like you made changes to the checkout to work on a “quote” module rather than just straight checking out, yes? Are you using any gateways here?

Please paste your sites’ status report here so we can take a closer look. You’ll find that under “WooCommerce > Status” page.

Cheers!

Thread Starter

jadebath

(@jadebath)

3 years, 8 months ago

Hi Rynaldo,

I “inspected” the page and saw a <div> with that blockUI error. Yes, I’m using a plugin to create a quote instead of a regular checkout, but after de-activating that plugin, the error remains.

This is the status report:


### WordPress Environment ###

WordPress address (URL): https://igpglass.com
Site address (URL): https://igpglass.com
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wpid_
Total Database Size: 35.89MB
Database Data Size: 31.34MB
Database Index Size: 4.55MB
wpid_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpid_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpid_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpid_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpid_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_actionscheduler_actions: Data: 0.23MB + Index: 0.22MB + Engine InnoDB
wpid_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_actionscheduler_logs: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
wpid_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpid_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpid_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpid_options: Data: 3.02MB + Index: 0.44MB + Engine InnoDB
wpid_postmeta: Data: 2.36MB + Index: 1.98MB + Engine InnoDB
wpid_posts: Data: 24.34MB + Index: 0.42MB + Engine InnoDB
wpid_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpid_rank_math_analytics_objects: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpid_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpid_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpid_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_term_relationships: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wpid_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpid_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpid_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpid_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpid_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpid_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpid_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpid_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wpid_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpid_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpid_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpid_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 238
customize_changeset: 71
custom_css: 3
et_body_layout: 9
et_footer_layout: 1
et_header_layout: 32
et_pb_layout: 36
et_template: 104
et_theme_builder: 11
nav_menu_item: 50
page: 40
pagelayer-template: 5
polylang_mo: 2
post: 5
product: 95
product_variation: 218
revision: 1463
wpcf7_contact_form: 4
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (8) ###

Polylang: by WP SYNTEX – 3.0.3
Contact Form 7: by Takayuki Miyoshi – 5.4
Rank Math SEO: by Rank Math – 1.0.60.1
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.50

NP Quote Request WooCommerce: by Neah Plugins – 1.8.250
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.13
WooCommerce: by Automattic – 5.1.0

### Inactive Plugins (2) ###

Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Under Construction: by WebFactory Ltd – 3.88

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: #1852 - /fr/chariot/
Checkout: #1867 - /fr/caisse/
My account: #1884 - /fr/mon-compte/
Terms and conditions: #1366 - /fr/termes-et-conditions/

### Theme ###

Name: IGP Verre - IGP Glass
Version: v.1 (update to version 0 is available)
Author URL: https://igpglass.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.9.2
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 1
Oldest: 2021-03-02 14:34:08 +0000
Newest: 2021-03-02 14:34:08 +0000

Complete: 754
Oldest: 2021-03-01 16:02:45 +0000
Newest: 2021-03-26 19:39:07 +0000

Pending: 1
Oldest: 2021-04-02 16:16:50 +0000
Newest: 2021-04-02 16:16:50 +0000

### Status report information ###

Generated at: 2021-03-29 12:05:49 +00:00

Thread Starter

jadebath

(@jadebath)

3 years, 8 months ago

I would appreciate any help you can provide, thanks!

Thread Starter

jadebath

(@jadebath)

3 years, 8 months ago

I was able to remove the spinners like this:

/* WooCommerce checkout page */
.woocommerce .blockUI.blockOverlay {
position: relative! important;
display: none! important;
}

But I know get this error: “SyntaxError: Unexpected token < in JSON at position 0”

This reply was modified 3 years, 8 months ago by jadebath. Reason: Another error

Viewing 4 replies - 1 through 4 (of 4 total)

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