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Resolved Stephen
(@ssgconline)

2 years, 7 months ago

Hi from Australia,

I have configured the WooCommerce Direct Bank Transfer option [WooCommerce –> Settings –> Payments All payment methods –> Direct bank transfer] but Direct Deposit doesn’t appear on my checkout page – only Credit Cards & PayPal are offered at checkout.

My website is for Australian users ONLY so in the bank details I have entered the following fields:
Account name My account name
Account number My account number
Bank name My bank’s name
BSB My bank’s bsb
IBAN (empty as IBAN is not used in Australia)
BIC / Swift (empty as BIC/SWIFT is not used for local Australian transfers)

Does anyone have a suggestion on how I can fix this please so my clients can select Direct Deposit?

Thanks,
Stephen

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Daniel N. (woo-hc)

(@danndumia)

2 years, 7 months ago

Hey @ssgconline

I understand that your WooCommerce Direct Deposit option is missing at the checkout.

Though you have already set up the payment, you would need to enable it. See the screenshot below:

Hope this helps!

Thread Starter

Stephen

(@ssgconline)

2 years, 7 months ago

Thanks Daniel,

Yes, I have already enabled it – I don’t know how to include an image in this forum as you have.

Regards,
Stephen

Jim W – a11n

(@thracefulton)

2 years, 7 months ago

Hi @ssgconline,

Yes, I have already enabled it – I don’t know how to include an image in this forum as you have.

Thanks for confirming that. I’d like to get some additional information about your site configuration if possible.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

It appears you are selling subscription products, and also have WooCommerce Payments and a PayPal plugin enabled. If you have purchased a premium extension from us at WooCommerce.com, such as WooCommerce Subscriptions, you can get direct email support by logging into your WooCommerce.com account and creating a ticket here: https://woocommerce.com/my-account/create-a-ticket/

Thanks!

Thread Starter

Stephen

(@ssgconline)

2 years, 7 months ago

Thank you – please find requested status information below:


### WordPress Environment ###

WordPress address (URL): https://kiamatradies.au
Site address (URL): https://kiamatradies.au
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 8.0.29
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wpmz_
Total Database Size: 20.88MB
Database Data Size: 16.99MB
Database Index Size: 3.89MB
wpmz_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmz_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmz_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_actionscheduler_actions: Data: 0.23MB + Index: 0.14MB + Engine InnoDB
wpmz_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_actionscheduler_logs: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wpmz_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpmz_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wpmz_e_notes_users_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_e_submissions: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wpmz_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wpmz_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmz_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmz_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpmz_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmz_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpmz_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmz_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmz_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wpmz_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_mylisting_events: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpmz_mylisting_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmz_mylisting_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_mylisting_relations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmz_mylisting_visits: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wpmz_mylisting_workhours: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmz_options: Data: 4.03MB + Index: 0.14MB + Engine InnoDB
wpmz_plugin_notes_plus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_postmeta: Data: 4.27MB + Index: 0.31MB + Engine InnoDB
wpmz_posts: Data: 3.47MB + Index: 0.13MB + Engine InnoDB
wpmz_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpmz_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpmz_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmz_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpmz_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmz_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmz_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmz_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpmz_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmz_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmz_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 23
case27_listing_type: 1
case27_user_package: 9
claim: 3
custom_css: 1
customize_changeset: 53
elementor_library: 1
elementor-hf: 1
job_listing: 5
mailpoet_page: 1
nav_menu_item: 8
oembed_cache: 1
page: 16
post: 3
product: 10
revision: 496
shop_order: 4
shop_subscription: 4
wp_global_styles: 2
wpautoterms_page: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

WP AutoTerms: by WP AutoTerms – 2.4.9
Code Snippets: by Code Snippets Pro – 3.1.1
Elementor Pro: by Elementor.com – 3.7.2
Elementor: by Elementor.com – 3.6.7
Envato Market: by Envato – 2.0.7
Google Listings and Ads: by WooCommerce – 2.0.0
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.12

Jetpack: by Automattic – 11.1
Loco Translate: by Tim Whitlock – 2.6.2
MailPoet 3 (New): by MailPoet – 3.91.0
Plugin Notes Plus: by Jamie Bergen – 1.2.6
WooCommerce Payments: by Automattic – 4.4.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.0
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.0
WooCommerce Shipping & Tax: by WooCommerce – 1.26.2
WooCommerce Subscriptions: by WooCommerce – 4.4.0
WooCommerce: by Automattic – 6.6.1
WP All Import: by Soflyy – 3.6.8

### Inactive Plugins (1) ###

Premium Addons for Elementor: by Leap13 – 4.9.21

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
job_package (job_package)
job_package_subscription (job_package_subscription)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #69 - /shop/
Cart: #70 - /cart/
Checkout: #71 - /checkout/
My account: #72 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: My Listing Child
Version: 1.1
Author URL: https://27collective.net/
Child Theme: ?
Parent Theme Name: My Listing
Parent Theme Version: 2.9.2
Parent Theme Author URL: https://27collective.net/
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://kiamatradies.au
Subscription Statuses: wc-active: 4
WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: Australia — New South Wales

### Subscriptions by Payment Gateway ###

WooCommerce Payments: wc-active: 2
PayPal: wc-active: 1

### Payment Gateway Support ###

Direct bank transfer: products
WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
subscription_amount_changes
subscription_date_changes
tokenization
add_payment_method

PayPal: refunds
products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

PayPal Card Processing: refunds
products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: ?
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-09 03:19:49 +10:00
Options: ?
Notes: 28
Onboarding: completed

### WooCommerce Payments ###

Version: 4.4.0
Connected to WPCOM: Yes
Blog ID: 207646282
Account ID: acct_1L7asA2ECj2nRxO0

### Action Scheduler ###

Complete: 443
Oldest: 2022-06-09 10:55:03 +1000
Newest: 2022-07-09 12:17:06 +1000

Failed: 1
Oldest: 2022-07-06 19:12:29 +1000
Newest: 2022-07-06 19:12:29 +1000

Pending: 8
Oldest: 2022-07-09 13:17:06 +1000
Newest: 2023-07-08 19:01:09 +1000

### Status report information ###

Generated at: 2022-07-09 12:17:26 +10:00

Plugin Support

wpnomad a11n

(@wpnomad)

2 years, 7 months ago

Hi @ssgconline ,

Thanks for sharing the site status report. I checked your site but I’m only seeing subscription products. Can you please create a simple product and check if the Bank Transfer option shows whenn only simple product is in cart?

For issues involving subscription products, pelase reach out to us on WooCommerce.com via the account that was used to purchase WooCommerce Subscriptions. You can create a ticket on WooCommerce.com at this link: https://woocommerce.com/my-account/create-a-ticket/

Thread Starter

Stephen

(@ssgconline)

2 years, 7 months ago

I have tested using a “Listing Package” & that brings up the Direct Debit option but if I select a “Listing Subscription” there is no Direct Debit option at Checkout.

I am wondering if this is a MyListing Theme issue?

Plugin Support

Tamirat B. (a11n)

(@tamirat22)

2 years, 7 months ago

Hello @ssgconline!

Thanks for the reply!

I am wondering if this is a MyListing Theme issue?

You could run a conflict test on your staging site to see if any of your theme(s) or active plugins are causing this issue.

We have an in-depth guide for that here: https://woocommerce.com/document/how-to-test-for-conflicts/

In the meantime, could you please share with us any fatal errors listed under your page WooCommerce→Status→Logs?

Thanks!

Thread Starter

Stephen

(@ssgconline)

2 years, 7 months ago

Below is all the Fatal Errors in my logs starting from 3rd July. Thanks.

2022-07-03T01:27:55+00:00 CRITICAL Cannot declare class WC_Tracker, because the name is already in use in /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce/includes/class-wc-tracker.php on line 21

2022-07-04T00:29:49+00:00 CRITICAL Cannot declare class WC_Tracker, because the name is already in use in /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce/includes/class-wc-tracker.php on line 21

2022-07-04T05:34:19+00:00 CRITICAL syntax error, unexpected ',' in /home/ssgconli/kiamatradies.au/wp-content/themes/my-listing-child/templates/listing.php on line 372

2022-07-04T05:34:34+00:00 CRITICAL syntax error, unexpected ',' in /home/ssgconli/kiamatradies.au/wp-content/themes/my-listing-child/templates/listing.php on line 372

2022-07-05T00:29:25+00:00 CRITICAL Cannot declare class WC_Tracker, because the name is already in use in /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce/includes/class-wc-tracker.php on line 21

2022-07-06T09:12:29+00:00 CRITICAL Uncaught Error: Call to a member function trigger() on null in /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce-pdf-invoice/classes/class-pdf-functions-class.php:1207
Stack trace:
#0 /home/ssgconli/kiamatradies.au/wp-includes/class-wp-hook.php(307): WC_pdf_functions::action_scheduler_update_email_past_orders()
#1 /home/ssgconli/kiamatradies.au/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#2 /home/ssgconli/kiamatradies.au/wp-includes/plugin.php(524): WP_Hook->do_action(Array)
#3 /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce/packages/action-scheduler/classes/actions/ActionScheduler_Action.php(22): do_action_ref_array('woocommerce_pdf...', Array)
#4 /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php(65): ActionScheduler_Action->execute()
#5 /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.ph in /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce-pdf-invoice/classes/class-pdf-functions-class.php on line 1207

2022-07-10T05:17:11+00:00 CRITICAL Uncaught Error: Call to a member function expand_user() on bool in /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php:163
Stack trace:
#0 /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php(73): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->expand_and_sanitize_user_meta(Object(WP_User))
#1 /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1354): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->calculate_checksum('1', '7', NULL, true)
#2 /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-rest-endpoints.php(432): Automattic\Jetpack\Sync\Replicastore->checksum_histogram('usermeta', 1, '1', '7', Array, false, '', false, true, false)
#3 /home/ssgcon in /home/ssgconli/kiamatradies.au/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php on line 163

Plugin Support

abwaita a11n

(@abwaita)

2 years, 7 months ago

Thanks, @ssgconline for getting back!

(a) Issue regarding Direct bank transfer

You mentioned:

I have tested using a “Listing Package” & that brings up the Direct Debit option but if I select a “Listing Subscription” there is no Direct Debit option at Checkout.

If the Listing Package was created as a simple product, and Listing Subscription is a subscription product, then I understand the issue here. When you have a subscription product in your cart and your subscription settings do not allow manual renewals, some payment options will not show.

The payment methods that will show when you have disabled manual renewals are the ones discussed here.

If you’d like WooCommerce to show all the available payment methods on your checkout page when customers are purchasing subscriptions, you will want to enable that option in the Subscriptions settings.

We’re unable to assist with our paid plugins on this forum, so please contact us via a ticket for additional assistance with this and cite this forum thread – https://woocommerce.com/my-account/create-a-ticket/

(b) About the above errors

The errors you’ve shared show two conflicts: something is conflicting with both WooCommerce and WooCommerce Payments and might affect their functioning. However, these errors seem to be sporadic and on different days. Incase they come up again, you could check if your functionalities have been affected, and if yes, perform a conflict test.

I hope this helps!

Thread Starter

Stephen

(@ssgconline)

2 years, 7 months ago

Many thanks for your detailed response – I now understand why the Direct Deposit is missing.

I will run a conflict test if I get more fatal errors.

Appreciate all your assistance.

Regards,
Stephen

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