WooCommerce Checkout Issue ā€“ Selected Shipping Option Not Recognized

  • Resolved talha020

    (@talha020)


    7 months ago

    Hi everyone,

    Iā€™m experiencing an issue with my WooCommerce storefront at the checkout stage. Despite having a shipping option selected for my products, I encounter an error message during checkout that says: “Sorry, this order requires a shipping option.”

    Website URL: [ redundant link removed ]

    **Issue Description:**
    When customers proceed to the checkout after adding a product to their cart, which already has a pre-selected shipping method, they’re unable to complete their order due to the aforementioned error message.

    **Additional Clues/Console Errors:**
    There are no apparent JavaScript errors in the browser console directly related to WooCommerceā€™s checkout functionality. However, there was an unrelated WebSocket connection error that I don’t believe is linked to this checkout issue.

    I’d greatly appreciate any insights or suggestions the community might have on this. Has anyone else encountered this issue, or does anyone know a potential fix?

    Thank you in advance for your assistance!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Stef

    (@serafinnyc)

    You sure you’re not stuck in cache? I was able to pull up a rate.

    https://loom.com/i/9ae8642a70b24933b571bae157c2c19c

    You should also make sure you never apply cache to a cart, checkout or my account page.

    Thread Starter talha020

    (@talha020)

    This is the issue shipping already there, its selected but it still says when put some cards details as :

    “Sorry, this order requires a shipping option.ā€

    • This reply was modified 7 months ago by talha020.
    Stef

    (@serafinnyc)

    You stated above. Which wasn’t the case for me.

    I encounter an error message during checkout that says: ā€œSorry, this order requires a shipping option.

    This is the right behavior unless you were expecting a list of options for the user to show. Then perhaps you’re using a shipping app that controls all that?

    Thread Starter talha020

    (@talha020)

    Nope just using WooCommerce

    Stef

    (@serafinnyc)

    If I understand you correctly you’re saying that they’re encountering an error when they click the checkout button pay button? Is that correct?

    Thread Starter talha020

    (@talha020)

    Yes correct.

    Stef

    (@serafinnyc)

    That would require the site to be in test mode though.

    Plugin Author nigeljamesstevenson

    (@nigeljamesstevenson)

    Hi there, It appears that a similar issue has been reported here. If it is the same problem, it should be fixed in 8.9.0

Viewing 8 replies - 1 through 8 (of 8 total)
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