• Resolved mayank29gupta

    (@mayank29gupta)


    I am using latest version of WordPress and Woocommerce. Today I am getting strange error when placing order. On checkout page when customers click on Proceed to Payment button, instead of redirecting to payment gateway I get the following error.

    Authentication credentials were not provided.

    How do I fix it??

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    What payment gateway are you seeing this issue with?

    Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

    Looking forward to hearing from you!

    Ross

    Thread Starter mayank29gupta

    (@mayank29gupta)

    Dear @rossviviano thanks for the reply. I have posted the report below.

    `
    ### WordPress Environment ###

    WordPress address (URL): https://oldbookdepot.in
    Site address (URL): https://oldbookdepot.in
    WC Version: 4.3.1
    REST API Version: ? 1.0.10
    WC Blocks Version: ? 2.7.2
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.3.1
    Log Directory Writable: ?
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.4.8
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 2000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 10.3.23-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.3.1
    WC Database Prefix: wpvz_
    Total Database Size: 200.38MB
    Database Data Size: 149.86MB
    Database Index Size: 50.52MB
    wpvz_woocommerce_sessions: Data: 10.30MB + Index: 0.33MB + Engine MyISAM
    wpvz_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpvz_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpvz_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woocommerce_order_items: Data: 1.40MB + Index: 0.87MB + Engine MyISAM
    wpvz_woocommerce_order_itemmeta: Data: 19.71MB + Index: 6.51MB + Engine MyISAM
    wpvz_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woocommerce_shipping_zone_locations: Data: 0.43MB + Index: 0.56MB + Engine MyISAM
    wpvz_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_actionscheduler_actions: Data: 1.83MB + Index: 0.56MB + Engine MyISAM
    wpvz_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpvz_actionscheduler_logs: Data: 1.03MB + Index: 0.70MB + Engine MyISAM
    wpvz_ac_abandoned_cart_history_lite: Data: 14.46MB + Index: 0.44MB + Engine MyISAM
    wpvz_ac_email_templates_lite: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
    wpvz_ac_guest_abandoned_cart_history_lite: Data: 0.31MB + Index: 0.07MB + Engine MyISAM
    wpvz_ac_sent_history_lite: Data: 0.26MB + Index: 0.06MB + Engine MyISAM
    wpvz_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_aws_index: Data: 0.13MB + Index: 0.00MB + Engine MyISAM
    wpvz_check_pincode_p: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_commentmeta: Data: 2.62MB + Index: 1.50MB + Engine MyISAM
    wpvz_comments: Data: 5.96MB + Index: 2.20MB + Engine MyISAM
    wpvz_datalist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_es_deliverreport: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_es_emaillist: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
    wpvz_es_notification: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_es_sentdetails: Data: 0.33MB + Index: 0.00MB + Engine MyISAM
    wpvz_es_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_followup_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_followup_coupon_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_followup_customers: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    wpvz_followup_customer_carts: Data: 0.29MB + Index: 0.03MB + Engine MyISAM
    wpvz_followup_customer_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_followup_customer_orders: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpvz_followup_email_excludes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_followup_email_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_followup_email_orders: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wpvz_followup_email_tracking: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_followup_followup_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_followup_order_categories: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpvz_followup_order_items: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wpvz_followup_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpvz_followup_subscribers_to_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_followup_subscriber_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_giftvouchers_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_giftvouchers_setting: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_giftvouchers_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_newsletter: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
    wpvz_newsletter_emails: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    wpvz_newsletter_sent: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wpvz_newsletter_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_newsletter_user_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpvz_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_nf3_field_meta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
    wpvz_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_nf3_form_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wpvz_nf3_objects: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
    wpvz_nf3_object_meta: Data: 5.51MB + Index: 0.04MB + Engine MyISAM
    wpvz_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_nf3_upgrades: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wpvz_options: Data: 6.24MB + Index: 0.43MB + Engine MyISAM
    wpvz_pimwick_gift_card: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_pimwick_gift_card_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_pincode_setting_p: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_postmeta: Data: 39.01MB + Index: 20.64MB + Engine MyISAM
    wpvz_posts: Data: 12.32MB + Index: 1.74MB + Engine MyISAM
    wpvz_snippets: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpvz_sr_woo_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_termmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    wpvz_terms: Data: 0.04MB + Index: 0.07MB + Engine MyISAM
    wpvz_term_relationships: Data: 0.20MB + Index: 0.43MB + Engine MyISAM
    wpvz_term_taxonomy: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wpvz_usermeta: Data: 24.75MB + Index: 10.86MB + Engine MyISAM
    wpvz_users: Data: 1.30MB + Index: 1.34MB + Engine MyISAM
    wpvz_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wcmp_products_map: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpvz_wcmp_vendor_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wc_cancel_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvz_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wc_customer_lookup: Data: 0.11MB + Index: 0.11MB + Engine MyISAM
    wpvz_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wpvz_wc_order_product_lookup: Data: 0.21MB + Index: 0.23MB + Engine MyISAM
    wpvz_wc_order_stats: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
    wpvz_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wc_product_meta_lookup: Data: 0.07MB + Index: 0.13MB + Engine MyISAM
    wpvz_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpvz_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woocommerce_bundled_itemmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wpvz_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woo_sr_cart_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woo_sr_orders: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
    wpvz_woo_sr_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wpvz_woo_wallet_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlautoresponderemails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlautoresponders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlautorespondersforms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlautoresponderslists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlbounces: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlclicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlcontents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlcountries: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpvz_wpmlemails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlfields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpvz_wpmlfieldsforms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlfieldslists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlforms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlgroups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlhistoriesattachments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlhistorieslists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlhistory: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmllatestposts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmllatestpostssubscriptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmllinks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlmailinglists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmloptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlorders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlposts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlsubscribermetas: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlsubscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlsubscriberslists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlsubscribersoptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmltemplates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlthemes: Data: 0.10MB + Index: 0.00MB + Engine MyISAM
    wpvz_wpmlunsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_yith_wcwl: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpvz_yith_wcwl_lists: Data: 0.03MB + Index: 0.08MB + Engine MyISAM
    wpvz_yith_ywrac_email_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_ywcdd_calendar: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_ywrr_email_blocklist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_ywrr_email_schedule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpvz_ywsfl_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

    ### Post Type Counts ###

    attachment: 1260
    blocked_user: 94
    blocked_user_lite: 11
    bnfw_notification: 1
    cartflows_flow: 3
    cartflows_step: 9
    customize_changeset: 1
    custom_css: 5
    es_template: 4
    jetpack_migration: 2
    mc4wp-form: 1
    nav_menu_item: 90
    nf_sub: 148
    page: 43
    post: 11
    postman_sent_mail: 250
    product: 1072
    revision: 298
    shop_coupon: 10
    shop_order: 8048
    shop_order_refund: 5
    ufaq: 16
    wccaf: 1
    wcccf: 3
    wcct_countdown: 1
    wcs_ruleset: 1
    wpcd_coupons: 7
    wpgv_voucher_product: 1
    wp_block: 1
    yith-wccos-ostatus: 1
    yith_carrier: 1
    yith_proc_method: 1
    yith_wcdls_offer: 1
    ywar_reviews: 5639
    ywrac_cart: 1
    ywrac_email: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (41) ###

    WP Coupons and Deals: by WP Coupons and Deals – 3.0.3
    Allow Multiple Accounts: by Scott Reilly – 3.0.4
    Better Notifications for WP: by Made with Fuel – 1.8.3
    Webcraftic Clearfy – WordPress optimization plugin: by Webcraftic – 1.6.9
    Code Snippets: by Code Snippets Pro – 2.14.0
    Free Shipping Badge: by Cvijetin Maletic – 1.0
    HookMeUp – Additional Content for WooCommerce: by GetBowtied – 1.3.1
    Jetpack by WordPress.com: by Automattic – 8.8
    Login No Captcha reCAPTCHA (Google): by Robert Peake – 1.6.10
    Ninja Forms: by Saturday Drive – 3.4.24.3
    Perfect WooCommerce Brands: by QuadLayers – 1.8.3 – Installed version not tested with active version of WooCommerce 4.3.1
    Post SMTP: by Yehuda Hassine – 2.0.12
    Really Simple SSL: by Really Simple Plugins – 3.3.4
    Shipping Phone: by –
    Storefront Powerpack: by WooCommerce – 1.5.0
    Super Socializer: by Team Heateor – 7.12.48
    Tawk.to Live Chat: by Tawkto – 0.4.2
    Theme Customisations: by WooThemes – 1.0.0
    Ultimate FAQs – WordPress FAQ Plugin: by Etoile Web Design – 1.9.5 – Installed version not tested with active version of WooCommerce 4.3.1
    W3 Total Cache: by BoldGrid – 0.14.3
    WC Cancel Order: by Vikram Singh – 2.9.1 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce No Shipping Message: by dangoodman – 2.0.0 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Smart COD: by woosmartcod.com – 1.5
    Woocommerce Add Custom Text On Single Product Page: by Therichpost – 3.0.0 – Installed version not tested with active version of WooCommerce 4.3.1
    Woocommerce Blocker Premium: by theDotstore – 1.8.6 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce – Instamojo: by instamojo – 1.0.7 – Installed version not tested with active version of WooCommerce 4.3.1
    Photo Reviews for WooCommerce: by VillaTheme – 1.1.3.5 – Installed version not tested with active version of WooCommerce 4.3.1
    Product Feed PRO for WooCommerce: by AdTribes.io – 8.5.7
    Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.8.0 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Checkout Field Editor: by WooCommerce – 1.5.34 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.8.1 – Installed version not tested with active version of WooCommerce 4.3.1
    Follow-Up Emails: by WooCommerce – 4.9.3 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.6.8 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Mix and Match Products: by Kathy Darling – 1.9.10 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Order Delivery: by Themesquad – 1.6.8 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Product Bundles: by SomewhereWarm – 6.3.0
    WooCommerce Product Stock Alert: by WC Marketplace – 1.6.1 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce: by Automattic – 4.3.1
    WP Google Analytics: by Aaron D. Campbell – 1.4.1
    YITH WooCommerce Added to Cart Popup Premium: by YITH – 1.5.6 – Installed version not tested with active version of WooCommerce 4.3.1
    YITH WooCommerce Frequently Bought Together Premium: by YITH – 1.6.1 – Installed version not tested with active version of WooCommerce 4.3.1

    ### Inactive Plugins (0) ###

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: ?
    Force SSL: –
    Currency: INR (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    mix and match (mix-and-match)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    wbs_bundle (wbs_bundle)
    woosb (woosb)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #4 – /shop/
    Cart: #5 – /cart/
    Checkout: #6 – /checkout/
    My account: #7 – /my-account/
    Terms and conditions: #305 – /terms-of-service/

    ### Theme ###

    Name: Bookshop
    Version: 1.0.18
    Author URL: https://woocommerce.com
    Child Theme: ?
    Parent Theme Name: Storefront
    Parent Theme Version: 2.5.8
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Product Bundles ###

    Database Version: 6.3.0
    Loopback Test: ?
    Template Overrides: –

    ### Mix and Match Products ###

    Template Overrides: –

    ### Action Scheduler ###

    Complete: 5,388
    Oldest: 2020-07-07 14:15:17 +0000
    Newest: 2020-08-07 14:09:07 +0000

    Failed: 2
    Oldest: 2020-04-15 06:40:19 +0000
    Newest: 2020-04-15 06:40:19 +0000

    Pending: 6
    Oldest: 2020-08-07 14:23:58 +0000
    Newest: 2020-08-11 20:30:07 +0000

    `

    Plugin Support mouli a11n

    (@mouli)

    Many thanks for the System Status Report which indicates that you probably using one of the default payment gateways.
    The error message indicates that which ever gateway you are using, the authentication credentials are wrong. I suggest that you check the settings by going to WooCommerce ? Settings ? Payments and clicking on the gateway in question to display the settings and then check that you have the authentication details in place.

    We could be more specific if you could confirm which payment method this error is occurring for.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi @mayank29gupta

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Woocommerce Checkout Error’ is closed to new replies.