Woocommerce Checkout Creating Multiple Orders and Running Very Slow

  • Hi All,

    Hoping the forum can help with an issue I’m having. Our checkout page (https://americanmadetactical.com/checkout/) is running incredibly slow and we’re getting double orders.

    When a customer places an order the page will just spin. Eventually, the page will reload with all fields blank. The order gets submitted to us, but the user doesn’t think it did and they’ll enter their information again. This is resulting in unintentional multiple orders.

    We’re from other individuals we’ve talked to is seems we’ve narrowed down to a woocommerce issue. This just started happening the last couple of weeks, too. Any help would be greatly appreciated.

    Our website: americanmadetactical.com

    
### WordPress Environment ###

Home URL: https://americanmadetactical.com
Site URL: https://americanmadetactical.com
WC Version: 2.6.4
Log Directory Writable: ?
WP Version: 4.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: ? 5.4.42 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 65 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: ? 5.5.43 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.4
: 
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?

### Active Plugins (17) ###

Go Pricing - WordPress Responsive Pricing Tables: by Granth – 3.2.1
Google XML Sitemaps: by Arne Brachhold – 4.0.8
Google Analytics: by Kevin Sylvestre – 1.0.6
WooCommerce Quickview: by Iconic – 3.4.1
P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
Password Strength for WooCommerce: by Potent Plugins – 1.0.1
Slider Revolution: by ThemePunch – 5.2.6
Search Engine Visibility: by GoDaddy – 0.5
Storefront Product Pagination: by WooThemes – 1.1.3
Storefront Product Sharing: by WooThemes – 1.0.3
Swift Framework: by Swift Ideas – 2.4.16
Stamps.com WooCommerce Extension (USPS): by WooForce – 1.6.4
WooCommerce Print Invoice & Delivery Note: by Triggvy Gunderson – 4.1.5
WooCommerce SecureNet Gateway: by WooThemes / SkyVerge – 1.5.1 – 1.6.0 is available
WooCommerce MailChimp: by Saint Systems – 2.0.17
WooCommerce My Account Widget: by Bart Pluijms – 0.5.0
WooCommerce: by WooThemes – 2.6.4

### Settings ###

Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: ? Page not set
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My Account: #8 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Atelier
Version: 2.3.0
Author URL: https://www.swiftideas.com
Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: atelier/woocommerce/archive-product.php
atelier/woocommerce/cart/cart-totals.php
atelier/woocommerce/cart/cart.php
atelier/woocommerce/checkout/form-checkout.php
atelier/woocommerce/checkout/thankyou.php
atelier/woocommerce/content-product.php
atelier/woocommerce/content-product_cat.php
atelier/woocommerce/content-single-product.php
atelier/woocommerce/global/quantity-input.php
atelier/woocommerce/loop/add-to-cart.php
atelier/woocommerce/loop/loop-end.php
atelier/woocommerce/loop/loop-start.php
atelier/woocommerce/loop/pagination.php
atelier/woocommerce/loop/result-count.php
atelier/woocommerce/myaccount/form-login.php
atelier/woocommerce/single-product/add-to-cart/external.php
atelier/woocommerce/single-product/add-to-cart/grouped.php
atelier/woocommerce/single-product/add-to-cart/simple.php
atelier/woocommerce/single-product/add-to-cart/variable.php
atelier/woocommerce/single-product/product-image.php
atelier/woocommerce/single-product/product-thumbnails.php
atelier/woocommerce/single-product/related.php
atelier/woocommerce/single-product/review.php
atelier/woocommerce/single-product/tabs/additional-information.php
atelier/woocommerce/single-product/tabs/description.php
atelier/woocommerce/single-product/tabs/tabs.php
atelier/woocommerce/single-product/up-sells.php
atelier/woocommerce/single-product-reviews.php
atelier/woocommerce/single-product.php
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello ericgeier

    did you send this log to developers of woocommerce?

    ____________________
    Juwelier Genk

    Thread Starter ericgeier

    (@ericgeier)

    Hi thanks for responding.
    I have not sent to woocommerce developers, no. I couldn’t find out where to send it. Any idea what the issue is?

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hey Eric!

    First, I would ask your host to update the version of PHP your site’s running on– that’s important for security reasons, and also may well solve the issue you’re experiencing.

    If that doesn’t do it, the next step would be to temporarily disable all non-Woo plugins– a conflict between WooCommerce and another extension may be causing the problem. If disabling plugins fixes the issue, you can then gradually re-enable plugins until you identify which one is the culprit.

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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