• Resolved kjm101

    (@kjm101)


    The plugin worked with WooCommerce Checkout Add-Ons before this last update. Now the add=on costs aren’t being added in PayPal. i.e. I have a product that is $43.70 + $4 rush fee, but only $43.70 is being charged after the order is sent to PayPal for payment. Can you help me with that? Rush Fees are something that people add frequently on my site.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    @kjm101 Can you confirm if your Add On plugin has released a new version? Nothing changed in the PayPal plugin that would affect order total calculations.

    Thanks,

    Thread Starter kjm101

    (@kjm101)

    Looks like they haven’t. I’m not using the newest Woocommerce yet, so I’m on the update from before this newest one. I was hoping to wait to see if they had any bumps in the road first. Could that be the problem?

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @kjm101

    I’d recommend testing using the previous version of our PayPal plug-in and see if you can re-create the issue. I have a feeling the issue will still be present but that will at least eliminate our plug-in as the issue or prove that it is.

    I don’t think your Woocommerce version would be the issue either.

    Kind regards

    Thread Starter kjm101

    (@kjm101)

    The add-ons were working last night. The only plugin that I updated is yours. Can you double check?

    Plugin Author Payment Plugins

    (@mrclayton)

    @kjm101

    It’s working perfectly on our end when adding a checkbox add on using the latest version of the PayPal plugin.

    Kind Regards,

    Thread Starter kjm101

    (@kjm101)

    Is there a way that you could check why it isn’t working on my site now? The only update I did was for your plugin, so something is off for me now. I’m not well versed with these things, so I’m stuck.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @kjm101

    You would need to share a link to your site so we could review it.

    Kind Regards,

    Thread Starter kjm101

    (@kjm101)

    Can I email the information you’ll need?

    Plugin Author Payment Plugins

    (@mrclayton)

    Thread Starter kjm101

    (@kjm101)

    Thank you, I sent the information there.

    Plugin Author Payment Plugins

    (@mrclayton)

    Setting to resolved. We were not able to re-produce the issue on the merchants site, the add on appeared to be working as expected.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘WooCommerce Checkout Add-Ons’ is closed to new replies.