Woocommerce causing 403 error on entire website

  • Resolved underthefeather

    (@underthefeather)


    10 months, 1 week ago

    Hello,

    I have a 403 error affecting the entire website as soon as I switch on Woocommerce. Initially the index page shows, but once I get the 403 on another page, the index page also stops working, and sometimes even the backend.

    It doesn’t seem to be a conflict with another plugin; I’ve tried deactivating everything, and even when Woocommerce is the only plugin I activate, the site is one big 403 error. Needless to say I’ve deactivated it at the moment to keep the rest of the website online.

    My installation, theme and all plugins are up to date. I’m not sure what to look at, as Google’s answers don’t really go beyond “find the plugin”. I first noticed the issue when I was trying to authenticate my domain for Mailerlite (by adding DKIM?and?SPF?records that I’ve since removed again). Could that somehow have affected Woocommerce functionality, or was that just coincidental timing?

    I hope someone can help me figure this out. Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Rodel Calasagsag a11n

    (@rodelgc)

    Maybe the suggested workarounds here could help. https://developer.woo.com/2024/01/16/woocommerce-8-5-1-issues-with-web-application-firewalls-modsecurity/

    Hi, I have been trying to wrap my head around an the same problem since Friday. I have been updating PHP form 7.3.something to 8.2.14 and at first I thought that was the cause of my problem. But after more testing it seems to be related to WooCommerce. We are experiencing “403 – You are not allowed…” errors. They start directly after updating WooCommerce from 7.6.0 to 8.5.1. The old WooCommerce version runs fine on the new PHP version. Also even the homepage (with no WooCommerce items on it, is showing the Apache test page. When I delete site data from the browser, it shows correct once and then reverts to the same problem. All seems to be related to WooCommerce. I made a backup with everything updated but WooCommerce, and if I go back to it everything is fine.

    I’ll try the suggested workarounds today and get back.

    The culprit seems to be a new feature in WooCommerce 8.5.0 that defaults to the ON state. Here is how to disable it:

    https://woo.com/document/order-attribution-tracking/#section-2

    After this, our update WooCommerce 8.5.1 functions normally again.
    I found this info behind the above links provided by @rodelgc.
    Thanks!

    Hey, @wp_con!

    Just to confirm, the issue is resolved on your end, correct?

    If you need further help, per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there if you still need it!

    Have a wonderful day!

    Steve

    (@thewebsmiths)

    A new ModSecurity rule set for Comodo (free) has rolled out within Plesk this morning which seems to have resolved the issue across all my affected sites.

    @carolm29, yes the issue on our end is resolved
    @thewebsmiths, yes I just logged in in our plesk dashboard and I saw the same message. So it would probably be resolved without disabling Order Distribution Tracking afterall ??

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hello Everyone!

    We’re glad to know that the issue has been resolved! I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

    It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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