Woocommerce cart message no product only if this plugin is active?

Another possible clue is that, this also only happens, if the cookie consent is still presented on the page. Looks like, as soon as I hit the ok button in the Cookie banner, after that the message does not appear.

Here you can see the message that always appears when saving a page or product when this plugin is active:

https://app.screencast.com/XzehVnKDdexCf?conversation=hQS0ZuQc3qTsM54DdsORka

I also checked the settings in Wizard > visitors, and they are correctly set to Europe.

see screenshot please:
https://app.screencast.com/oPTxRJIINK14s

When I switch to another Cookie plugin, this message does no longer appear.

Hi @logologics,

Could you try navigating to Complianz > Settings > General > Enable “Advanced features”, then scroll down to the Advanced Features section and enable “Cookie blocker for AJAX loaded content”.

If that doesn’t seem to help yet, could you additionally test the behavior with the Facebook integration disabled under Complianz > Integrations > Services?

Please make sure to clear cache in your optimization tools upon making these changes.

Kind regards,
Jarno

Hi @jarnovos

Yess, thanks that made the pop up go away after adding the first product in the cart.
However, the popup that appears when logged in as an administrator, after saving pages, is still there.

That one even persists after disabling the Facebook integration.

Any suggestions how to make that one go away?

Thanks for your help!
Annie

Hi @logologics,

Complianz shouldn’t load in a pagebuilder, could you however try disabling the Elementor integrations?

If there’s an animation, it might get triggered. regards Aert

Hi @aahulsebos,

It’s very strange behavior indeed.
I just disabled the Elementor integrations under Complianz > Integrations > Services, but that popup still appears when saving a page.

Thanks!

Oh, no………

Yesterday, the popup was gone on front end, now it is back again.

I just disabled all integrations, cleared all cache, looked at the product in incognito mode, but that popup is back. How is that possible?

I did the most recent updates of WordPress and all other plugins, this morning, that is the only thing that has changed.

https://www.purebyalexandra.com/shop/half-lange-ketting-stainless-steel-goud-tijgeroog/

• This reply was modified 2 years ago by LogoLogics.

@jarnovos

Sorry I add many posts, but I am testing as much as I can myself, to find the culprit.

Meanwhile, I also disabled Ajax in Woocommerce>Settings> Products, but that did not help either.

Then I disabled the option to show the cart after adding a product in my theme (OceanWP) and that stopped it, but it also means I can no longer let a client see the cart automatically, after adding their first product.

Again, all is well, if one clicks ok first in your banner, but if we do not click ok, and the option is set in my theme to show the shopping cart as a popup, things go south.

CONCLUSION

Only 2 things stop this frustrating behavior:

1. deactivate your plugin
2. check the “do not show shopping cart after adding a product” in Oceanwp theme

Hi @logologics,

To summarize:

It should be at the front-end, which it does. (Facebook disabled).

However, it’s still there when using Elementor. (Whatever is disabled).

If so, I will set-up WC, OceanWP, Elementor and Complianz to see if I can debug.

Let me know, regards Aert

Hi @aahulsebos,

All plugins are even disabled at the moment.
It still shows that message on frontend for a second, and disappears after the cart popup shows, as soon as the first product is added.
It still shows while editing and trying to save pages too.

I just installed the “real cookie banner” in the test shop:https://logologics.nl/sieraden/product-categorie/oorbellen/edelsteen-oorbellen/ and it does not show that message with this plugin.

If you could find the culprit so it does not happen with your plugin, I would like to keep using this plugin, I really like it.

Thanks!

• This reply was modified 2 years ago by LogoLogics.

Hoi @logologics,

Ik ga even door in het Nederlands, gaat wat sneller.

https://www.loom.com/share/bbaa49152940441fbbdd9532d1903c6b

Hier is nog steeds een issue toch? Anders weet ik even niet waar we het over hebben ??

groet Aert

• This reply was modified 2 years ago by Aert Hulsebos.

Hoi @aahulsebos,

Ah, ja zo kan het ook haha bedankt!
JA, nu wordt ik helemaal gek denk ik, het gebeurt dus ook met deze andere cookie plugin, maar alleen als je naar een product zelf gaat, niet als ik het vanuit de categorie pagina gelijk in het winkelwagentje leg….

Heb ook een video voor jou:
https://app.screencast.com/2xnUNc6TSyr8t

• This reply was modified 2 years ago by LogoLogics.

Hoi @aahulsebos,

Ik heb daarnet de recente update gedaan van je plugin, helaas nog steeds zelfde probleem:
https://www.purebyalexandra.com/shop/gold-plated-oorbellen-lapis-lazuli/

Groetjes,
Annie

Hallo @logologics,

Aangezien dit gedrag zich blijft voordoen wanneer ik ?cmplz_safe_mode=1 achter de URL zet (en Complianz dus effectief uitgeschakeld is, gezien het niks meer blokkeert) en ook wanneer er een andere Cookie Consent plugin actief is, kan het wel eens ongerelateerd zijn aan Complianz.

Ik las in een andere thread over OceanWP iets m.b.t. de “Enable Ajax Add to Cart” optie (Customizer -> WooCommerce -> Single Product), dus wellicht dat je die optie nog eens in/uit kan schakelen (en daarna de caches te legen) om te kijken of dit het oplost.

Misschien dat het OceanWP support team hier nog verdere input over heeft? Aangezien het functionaliteit uit hun thema is, hebben ze het vast eerder gezien.

Kind regards,
Jarno