WooCommerce cart gets emptied on cookie acceptance/rejection

Hi @gyrdnv

Thanks for using our plugins.

Unfortunately we won’t be able to advise on this specific issue if you are using only the free version of our plugin. You might want to speak to your web developer about this.

Alternatively, you can get our pr3m1um add-on that unlocks 12 months of pr3m1um support from our senior engineers.
https://www.mooveagency.com/wordpress-plugins/gdpr-cookie-compliance/

Hope this helps.
Thanks

Thanks

• This reply was modified 3 years, 9 months ago by gyrdnv.

Hi, I have the same problem. On my site I don’t have WMPL or Multisite or anything, it’s just a simple shop with WooCommerce and some payment and SEO plugin.

When a visitor enters the shop and does not accept the Cookies banner, he can add products to the cart and checkout without any problem. However, if cookies are accepted, when adding a product to the cart and visiting the cart, the cart appears empty.

When I deactivate the GDPR Cookie Compliance plugin, the checkout works fine.

Can you please help me understand why this is happening?

Regards

Hi @clickening

Are you using the latest version of our plugins?

The issue was already resolved.

Thanks

Hi @mooveagency,

I have everything updated to the latest versions.

Plugins
WordPress – 5.6.2
WooCommerce – 5.0.0
GDPR Cookie Compliance (CCPA, PIPEDA ready) – 4.4.7

Theme
Astra – 3.1.0

Thanks

Hi @clickening

Can you please share the website URL that you’re referring to?

Thanks

Hi @mooveagency

The web site is https://psaraediciones.es/, when you add a book to your cart, for example this one https://psaraediciones.es/libros/psicologia/fap-psicoterapia-analitico-funcional/, when you go to the cart it comes out empty.

Thanks

Hi @clickening

Can you please describe the steps you’re taking?

The adding to cart works fine on our end, even when we accept cookies.

If you don’t see the updates correctly, the best is to view the site in a private browsing window or you can use a different browser to ensure that your local cache does not interfere.

Hi @mooveagency,

I am sending you a video of the steps to go through the purchase process without accepting cookies and once I accept cookies.

https://www.loom.com/share/23396e40957545dc97e9d23a95efc831

I have tried it in several browsers, in incognito mode, from different IP, with the mobile with 3G, etc. and I always have the same problem.

The last purchase I have is from 28 February and I have been notified by customers that they can’t buy because of this error.

Best regards

Hi @clickening

The video is very useful. We are looking into this.

Hope this helps.

Hi @mooveagency

It also happens if you decline cookies. I hope this helps you to find out what the problem is.

Regards

Hi @clickening

We identified the issue. The update will be released on Monday.

Hope this helps.

Hi @clickening,

Thanks for your patience on this. We have released the new version 4.4.8, including the fix for WooCommerce cookies.

Please update your plugin to the latest version.

Thanks

Hi @mooveagency,

I have upgraded to the latest versions and still have the same problem. I had to deactivate the plugin so that customers can buy.

If I activate the plugin, when I accept or reject cookies, the cart empties and won’t let me buy.

Can you help me to solve this?

I have tried other Cookie plugins, but I like yours because it complies with GDPR and it is the one I use in all my projects.

Thank you very much for your help.

Hi I have the same issue and latest version installed (4.5.3) carts emptied when this plugin is activated. I was considering buy the pro version but I think this issue will be in that version too. I hope this could be fixed soon.