Woocommerce Cart and Checkout page not showing up

same here

Hi @fanglee088,

I recently added WooCommerce to my website and the cart and checkout page does not to show up when I go to the page. Only when I’m in appearance to customize my pages I get a “added to cart” message. Outside of it I can’t get those pages to show up on my website.

From what I understand, you’re experiencing an issue where the WooCommerce cart and checkout pages are not visible on your website, despite getting an “added to cart” message when modifying the pages in the appearance customization panel.

Firstly, please ensure that both the Cart and Checkout pages are set correctly in WooCommerce settings. To check this, navigate to your WordPress dashboard, then go to WooCommerce > Settings > Advanced > Page setup. Here, you should see page setup options for Cart and Checkout. Make sure the correct pages are selected for each setting. Need a hand with that? Here’s a handy guide on ?? WooCommerce Pages.

Secondly, this issue could be due to your site’s permalinks. Please go to Settings > Permalinks and simply click ‘Save Changes‘ without making any modifications. This action will refresh your permalinks and might resolve the issue.

If these steps do not resolve the issue, there could be a theme or plugin conflict causing the problem. To isolate the issue, you can temporarily switch to a default WordPress theme (like Storefront) and deactivate all plugins except WooCommerce to see if the issue persists. Here’s a handy guide on testing for conflicts: ?? How to Test for Plugin and Theme Conflicts.

If none of these steps work, could you please share your site’s System Status with us? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Also, if there are any fatal error logs, please share those with us as well. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Hi @rizalopusone,

same here

From what I understand, you’re encountering the same issue as @fanglee088 where the WooCommerce Cart and Checkout pages are not showing up on your website.

Given that each site setup is unique, and to ensure we adhere to our ?? forum’s best practices, could you kindly initiate a ?? new topic in our support forum? This approach helps us zero in on your specific issue and allows other users facing a similar problem to easily find and benefit from the discussion.

In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.

@tamrat A. (woo-hc) I went those steps but I’m still not finding the problem here is my report https://pastebin.com/vPXSAV4M

Logs: Pastebin.com – Burn After Read paste

Hi @fanglee088,

I went those steps but I’m still not finding the problem

Thank you for taking the time to follow the steps and attempting to send us the system status report and logs. Unfortunately, I can’t access the system status report and the log because the report is password protected, and the log appears to have expired or been removed.

To continue helping you, we need to access these details. Could you resend the system status report and logs, making sure they’re not password-protected this time? You can locate them through WooCommerce > Status. Choose Get system report and then select Copy for support. For the logs, they are available under WooCommerce > Status > Logs.

When you’ve gathered these details, you can paste them into a Code block in your response, or use https://pastebin.com to paste and share the link with us. Please ensure the links are accessible, not password-protected, and not set to expire.

We appreciate your understanding. Rest assured, we’re here to help you resolve this issue quickly and efficiently.

@Tamrat A. (woo-hc)

system status: system status – Pastebin.com

Log : Logs – Pastebin.com

Hi @fanglee088

Thanks for sharing the requested information above, these are helpful!

Upon checking your logs, there are several error messages coming from several plugins.

It looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

Let us know how it goes!