• SuperfeinCreative

    (@superfeincreative)


    Hi there,

    My Ecommerce store in based in Himachal Pradesh. When a user clicks the “Place Order” button in the checkout and is redirected to the Instamojo page, where they can choose Debit Card, Wallet etc. as payment options, but then the user just doesn’t pay. This Instamojo session eventually times out, resulting in WooCommerce to mark the order as cancelled. But even though the order is marked cancelled, an email notification is never sent to the admin (recipient). As far as I can tell, cancelled order notifications are only sent to the admin when the order was marked as cancelled by the admin manually, and specifically changed from Processing or On-Hold to Cancelled. But when the order times out on the Instamojo payment page, this doesn’t trigger an email notification to the admin. Is there anyway to address this? If so, how?

    Anybody have any ideas?

    Thanks,
    Zach

  • The topic ‘Woocommerce Cancelled Order’ is closed to new replies.