Woocommerce but with editing reply comments

Hi @yydevelopment

Thanks for reaching out!

So i can edit regular comments, but if i reply to exists comment then my comment show up as reply too the parent comment.

+

Instead of showing the child comment (my reply to another comment) and allow me to edit it, i am getting the edit page of the parent comment.

On my personal site, I was able to edit the child comment as seen below:

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Hey, sure. It’s a bit messy but i hope you will be able to understand the problem from there.

So just to make sure the only option for me to edit the comment is via fast edit (with that everything works well). But if i go into the edit page it doesn’t work and i get different comment (notice the id of the edit and the comment i get).

Also as you can use i use the classic editor and it is in hebrew so i hope you will be able to understand what going on.

https://ibb.co/WgN5SYf

Hi there @yydevelopment

I am using version 7.3.0 and it seems like the problem come from your side. I tried to diable all the plugins and change the theme while leaving only your plugin active and i had that problem.

As I understand, with all plugins deactivated, and a default theme, like Twenty Twenty-Three, active, you are able to make and edit comments to posts, as expected.

Meanwhile, with only the WooCommerce plugin active, you are directed to editing the parent comment instead. Correct?

This is odd, while I was also not able to reproduce this.

A picture is worth a thousand words, as the saying goes, therefore, could you also share a screenshot of how you were able to identify that WooCommerce is probably the reason behind this, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

You can paste the Gist link here in your reply, once you have that.

Looking forward to your response. Thank you. ??</img>

Hey, thanks for your reply,

I did share screenshot that show what i see, and yes you are correct about the problem.

This is the image link if it was missed and you can see the comments id and the edit id is different

https://imgbb.com/WgN5SYf

The reason i know the problem come from your side is because when woocommerce is on there is a problem and when it’s off the problem is fixed.

I am not sure how to paste the code on github as i don’t have an account. but i will try and paste it here on new comment

### WordPress Environment ###

WordPress address (URL): 
Site address (URL): 
WC Version: 7.2.2
REST API Version: ?</img> 7.2.2
WC Blocks Version: ?</img> 8.9.2
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: he_IL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 8.0.32
Max Upload Size: 256 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

### Database ###

WC Database Version: 7.2.2
WC Database Prefix: wp_
????? ????? ?? ???? ???????: 256.59MB
???? ??????? ?? ???? ???????: 249.31MB
???? ??????? ?? ???? ???????: 7.28MB
wp_woocommerce_sessions: ??????: 2.72MB + ??????: 0.11MB + ???? MyISAM
wp_woocommerce_api_keys: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_attribute_taxonomies: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_downloadable_product_permissions: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_order_items: ??????: 0.01MB + ??????: 0.01MB + ???? MyISAM
wp_woocommerce_order_itemmeta: ??????: 0.21MB + ??????: 0.05MB + ???? MyISAM
wp_woocommerce_tax_rates: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_tax_rate_locations: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_shipping_zones: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_shipping_zone_locations: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_shipping_zone_methods: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_payment_tokens: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_payment_tokenmeta: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_woocommerce_log: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_actionscheduler_actions: ??????: 0.12MB + ??????: 0.06MB + ???? MyISAM
wp_actionscheduler_claims: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_actionscheduler_groups: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_actionscheduler_logs: ??????: 0.11MB + ??????: 0.06MB + ???? MyISAM
wp_aiowps_debug_log: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_aiowps_events: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_aiowps_failed_logins: ??????: 0.03MB + ??????: 0.04MB + ???? MyISAM
wp_aiowps_global_meta: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_aiowps_login_activity: ??????: 0.02MB + ??????: 0.01MB + ???? MyISAM
wp_aiowps_login_lockdown: ??????: 0.08MB + ??????: 0.07MB + ???? MyISAM
wp_aiowps_permanent_block: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_cartflows_ca_cart_abandonment: ??????: 0.03MB + ??????: 0.01MB + ???? MyISAM
wp_cartflows_ca_email_history: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_cartflows_ca_email_templates: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_cartflows_ca_email_templates_meta: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_commentmeta: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_comments: ??????: 0.32MB + ??????: 0.08MB + ???? MyISAM
wp_duplicator_pro_entities: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_duplicator_pro_packages: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_e_submissions: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_e_submissions_actions_log: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_e_submissions_values: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_links: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_litespeed_avatar: ??????: 0.03MB + ??????: 0.03MB + ???? MyISAM
wp_litespeed_url: ??????: 0.05MB + ??????: 0.08MB + ???? MyISAM
wp_litespeed_url_file: ??????: 0.07MB + ??????: 0.08MB + ???? MyISAM
wp_odb_logs: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_options: ??????: 3.06MB + ??????: 0.10MB + ???? MyISAM
wp_postmeta: ??????: 201.71MB + ??????: 4.12MB + ???? MyISAM
wp_posts: ??????: 36.71MB + ??????: 0.78MB + ???? MyISAM
wp_shortpixel_folders: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_shortpixel_meta: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_shortpixel_postmeta: ??????: 0.09MB + ??????: 0.08MB + ???? InnoDB
wp_shortpixel_queue: ??????: 0.02MB + ??????: 0.09MB + ???? InnoDB
wp_specification_forms: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_term_relationships: ??????: 0.01MB + ??????: 0.02MB + ???? MyISAM
wp_term_taxonomy: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_termmeta: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_terms: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_usermeta: ??????: 0.15MB + ??????: 0.08MB + ???? MyISAM
wp_users: ??????: 0.01MB + ??????: 0.01MB + ???? MyISAM
wp_wc_admin_note_actions: ??????: 0.02MB + ??????: 0.01MB + ???? MyISAM
wp_wc_admin_notes: ??????: 0.05MB + ??????: 0.00MB + ???? MyISAM
wp_wc_category_lookup: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_wc_customer_lookup: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_wc_download_log: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_wc_order_coupon_lookup: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_wc_order_product_lookup: ??????: 0.01MB + ??????: 0.02MB + ???? MyISAM
wp_wc_order_stats: ??????: 0.01MB + ??????: 0.02MB + ???? MyISAM
wp_wc_order_tax_lookup: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_wc_product_attributes_lookup: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_wc_product_download_directories: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_wc_product_meta_lookup: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_wc_rate_limits: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_wc_reserved_stock: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_wc_tax_rate_classes: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_wc_webhooks: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_wordpress_testimonial: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_wordpress_testimonials: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_wpvivid_options: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_wsal_metadata: ??????: 0.42MB + ??????: 0.41MB + ???? InnoDB
wp_wsal_occurrences: ??????: 0.44MB + ??????: 0.17MB + ???? InnoDB
wp_yoast_indexable: ??????: 0.86MB + ??????: 0.26MB + ???? MyISAM
wp_yoast_indexable_hierarchy: ??????: 0.02MB + ??????: 0.06MB + ???? MyISAM
wp_yoast_migrations: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_yoast_primary_term: ??????: 0.00MB + ??????: 0.01MB + ???? MyISAM
wp_yoast_seo_links: ??????: 0.44MB + ??????: 0.13MB + ???? MyISAM
wp_yoast_seo_meta: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yy_related_post: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yy_related_posts: ??????: 0.03MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_banners: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_banners_main: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_comments_subscribe: ??????: 0.03MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_course_lessons: ??????: 0.35MB + ??????: 0.01MB + ???? MyISAM
wp_yydev_course_products: ??????: 0.03MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_lessons_view_duration: ??????: 0.25MB + ??????: 0.00MB + ???? InnoDB
wp_yydev_lessons_view_tracking: ??????: 0.39MB + ??????: 0.00MB + ???? InnoDB
wp_yydev_notes: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_popup: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_portfolio_box: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_portfolio_boxes: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_redirect: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_redirects: ??????: 0.01MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_shortcode: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_tagmanager: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM
wp_yydev_theme_pages: ??????: 0.23MB + ??????: 0.01MB + ???? MyISAM
wp_yydevelopment_seo_data: ??????: 0.00MB + ??????: 0.00MB + ???? MyISAM

### Post Type Counts ###

acf-field: 5
acf-field-group: 1
attachment: 319
elementor_library: 29
elementor-hf: 11
nav_menu_item: 15
oembed_cache: 32
page: 509
post: 1
postman_sent_mail: 1651
product: 47
revision: 4741
shop_coupon: 18
shop_order: 123
shop_order_refund: 1
wcp_ruleset: 1

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (41) ###

Admin Menu Editor: ??? Janis Elsts – 1.10.4
YYDevelopment - Advanced 301 and 302 Redirect: ??? YYDevelopment – 1.6.2
All In One WP Security: ??? All In One WP Security & Firewall Team – 5.1.4
Titan Anti-spam & Security: ??? CreativeMotion – 7.3.4
YYDevelopment - Back To The Top Button: ??? YYDevelopment – 2.1.5
Better Search Replace: ??? Delicious Brains – 1.4.1
Block User Account: ??? DangoWeb – 1.3.1
????? ??????: ??? ????? ??????? ?????? ???????? – 1.6.2
YYDevelopment - Subscribe To Comments Checkbox: ??? YYDevelopment – 1.2.3
????? ?????? ??? Yoast: ??? Enrico Battocchi & Team Yoast – 4.5
Elementor Pro: ??? Elementor.com – 3.6.2
???????: ??? Elementor.com – 3.5.5
????? ???? ????: ??? ShortPixel – 4.0.1
Elementor Header & Footer Builder: ??? Brainstorm Force
Nikhil Chavan – 1.6.13

????? LiteSpeed: ??? LiteSpeed Technologies – 5.3.1
Mashshare - Social Networks Add-On: ??? René Hermenau – 2.4.5
Mashshare Share Buttons: ??? René Hermenau – 3.8.7
WP Sticky Sidebar: ??? Premio – 1.3.8
YYDevelopment - Page & Post Notes: ??? YYDevelopment – 1.3.0
WooCommerce PayMe Payment Gateway: ??? PayMe – 1.1.1
Post SMTP: ??? Post SMTP – 2.2.3
Really Simple SSL: ??? Really Simple Plugins – 6.0.14
Remember Me Controls: ??? Scott Reilly – 1.9.1
Search Exclude: ??? Roman Pronskiy – 1.3.0
ShortPixel Image Optimizer: ??? ShortPixel – 5.1.5
YYDevelopment - Show Pages URL List: ??? YYDevelopment – 2.3.0
YYDevelopment - Show Pages ID: ??? YYDevelopment – 1.5.5
Simple Local Avatars: ??? Jake Goldman
10up – 2.7.1

Simple Revisions Delete by bweb: ??? Brice CAPOBIANCO – 1.5.1
Advanced Editor Tools (previously TinyMCE Advanced): ??? Automattic – 5.6.0
WooCommerce Cart Abandonment Recovery: ??? CartFlows Inc – 1.2.21
WooCommerce PayPal Payments: ??? WooCommerce – 2.0.1
???????: ??? ???? ???????? – 7.2.2 (?????? ????? 7.3.0 ????)
????? ????????: ??? wordpressdotorg – 0.8
???? SEO: ??? ???? Yoast – 19.13
WP Activity Log: ??? WP White Security – 4.4.3
YYDevelopment - Accessibility: ??? YYDevelopment – 2.1.6
YYDevelopment - Comments Alert Notification: ??? YYDevelopment – 1.5.0
YYDevelopment - Advanced Related Posts: ??? YYDevelopment – 2.2.0
YYDevelopment - SEO Keywords Data: ??? YYDevelopment – 1.6.0
YYDevelopment - Testimonials: ??? YYDevelopment – 1.0.5

### Inactive Plugins (1) ###

Duplicator Pro: ??? Snap Creek – 4.5.3

### Must Use Plugins (1) ###

aios-firewall-loader.php: ???  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: ILS (?)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

???? ????: ?</img> ?? ?? ?????
?? ?????: #8081 - /cart/
?????: #8082 - /checkout/
?????? ???: #8083 - /my-account/
???? ?????: #4453 - /website-course-terms/

### Theme ###

Name: YYDevelopment Basic Child
Version: 4.8.0
Author URL: https://www.yydevelopment.com/about-yydevelopment/
Child Theme: ?</img>
Parent Theme Name: YYDevelopment Basic
Parent Theme Version: 3.7.0
Parent Theme Author URL: https://www.yydevelopment.com/about-yydevelopment/
WooCommerce Support: ?</img>

### Templates ###

Overrides: yydevelopment-basic/archive-product.php ???? - ???? ??????. ???? ????? ??? 3.4.0
yydevelopment-basic/woocommerce/single-product.php ???? - ???? ??????. ???? ????? ??? 1.6.4

Outdated Templates: ?</img>
					
					
						??? ???? ?????

### WooCommerce PayPal Payments ###

Onboarded: ?</img>
Shop country code: IL
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?</img>
Logging enabled: ?</img>
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-24 02:27:12 +02:00
Options: ?</img>
Notes: 112
Onboarding: completed

### Action Scheduler ###

?????: 404
Oldest: 2022-12-23 21:02:38 +0200
Newest: 2023-01-23 14:35:15 +0200

????: 1
Oldest: 2022-04-19 20:00:42 +0300
Newest: 2022-04-19 20:00:42 +0300

????? ??????: 1
Oldest: 2023-01-24 02:30:31 +0200
Newest: 2023-01-24 02:30:31 +0200


### Status report information ###

Generated at: 2023-01-23 19:30:52 +02:00

Hi @yydevelopment

Thanks for sharing the screenshot as well as the System Status Report as well.

WC Version: 7.2.2

As a first step, can you please try to update WooCommerce to the latest version and see if this resolves the issue?

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Hey, I updated the plugin and it didn’t fixed the problem.

I don’t see there any fatel errors log.

Hi @yydevelopment

Thanks for your confirmation that after updating WooCommerce, the problem still exists.

Just to confirmed that you’ve already performed what Pepe asked on his comment above to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

I also noticed that your site is in Hebrew, can you please try to switch to the English language and see if your still experiencing the same problem there?

Let us know how it goes!

Hey i have tried it now and it doesn’t seems to fix the problems.

Never mind if you can’t recreate the problem it seems like a waste of time let leave it at that and i will find a way to fix it from my side if needed.

Thanks for trying to help.

Same issue here.

If I activate Woocommerce this problem occurs. If I deactivate it I can edit the responses to the comments without problem.

accessing this URL /wp-admin/comment.php?action=editcomment&c=1444 it show me the comment 1443 edit page (parent). If i try to save it show me this error “The link you followed has expired”

If I go into the database and remove the relationship between the comments by setting the comment_parent column to 0, it lets me edit it with no problem accessing the same URL /wp-admin/comment.php?action=editcomment&c=1444.

I forgot to say that my site is not in Hebrew, is in Spanish and that I have disabled all plugins except Woocommerce and the only way to fix it is to disable Wocoocommerce.

Hello both @yydevelopment & @cantbutron

Thank you for reaching back, with further details.

As I understand, this issue was reported on GitHub. Furthermore, based on the response here, it appears that a fix should go out soon.

Feel free to subscribe there, in order to receive updates on its progress.

I hope that helps!