Woocommerce Breaking Website

Hi @vtorres7332 ??

Thanks for reporting this matter to us.

In order for us to get a better idea regarding this, could you please share with us the error message which is given when the error 500 is triggered?

Your Server Error logs should have it logged, but you could also enable WP Debug temporarily on your site to see it too, as explained here: https://woocommerce.com/document/woocommerce-product-search/api/debugging/

It would also be great if you could go to Tools > Site Health > Info > Copy site info to clipboard, and paste that report with us here.

Once we have that, we should be able to advise you further ??

Great question! I was also told today by a Bluehost tech support person that WooCommerce was causing errors on my website which also just updated to WordPress 5.9.

Unfortunately the “help” I’ve received so far has only made things worse and my site has now been down for 6 hours.

Hi @wausaumama ??

I can understand how frustrating this must be. I have tested WooCommerce 6.1.1 and WordPress 5.9 but did not notice any issues.

If you’re able to share the error message with us, it would be really helpful. This can be found in the Server Error Logs or if WP Debug is enabled.

Thanks!

I would give you the error log when debugging but the only I can do it is if I change the folder name for woocommerce otherwise the website will not come up (breaks). Based on looking at other responses this happening with other websites as well. What is going on? This is not like Woocommerce, have never had issues like this with your plugin.

Victor

Here is the Site Health Info:

### wp-core ###

version: 5.9
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: false
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/swsproje/public_html/client/kalpatree
wordpress_size: loading...
uploads_path: /home/swsproje/public_html/client/kalpatree/wp-content/uploads
uploads_size: loading...
themes_path: /home/swsproje/public_html/client/kalpatree/wp-content/themes
themes_size: loading...
plugins_path: /home/swsproje/public_html/client/kalpatree/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-active-theme ###

name: OceanWP (oceanwp)
version: 3.1.2
author: OceanWP
author_website: https://oceanwp.org/about-me/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home/swsproje/public_html/client/kalpatree/wp-content/themes/oceanwp
auto_update: Disabled

### wp-themes-inactive (2) ###

Twenty Twenty: version: 1.9, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.0, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (13) ###

Disable Comments: version: 2.3.3, author: WPDeveloper, Auto-updates disabled
Disable Gutenberg: version: 2.6, author: Jeff Starr, Auto-updates disabled
Elementor: version: 3.5.4, author: Elementor.com, Auto-updates disabled
Limit Login Attempts: version: 1.7.1, author: Johan Eenfeldt, Auto-updates disabled
Ninja Forms: version: 3.6.7, author: Saturday Drive, Auto-updates disabled
Ocean Elementor Widgets: version: 2.1.1, author: OceanWP, Auto-updates disabled
Ocean Extra: version: 1.9.2, author: OceanWP, Auto-updates disabled
Ocean Pro Demos: version: 1.2.2, author: OceanWP, Auto-updates disabled
Ocean Sticky Header: version: 2.0.3, author: OceanWP, Auto-updates disabled
SiteOrigin Widgets Bundle: version: 1.29.0, author: SiteOrigin, Auto-updates disabled
Spacer: version: 3.0.5, author: Justin Saad, Auto-updates disabled
WP Edit: version: 4.0.4, author: Josh Lobe, Auto-updates disabled
WP Fastest Cache: version: 0.9.7, author: Emre Vona, Auto-updates disabled

### wp-plugins-inactive (8) ###

Custom Product Tabs for WooCommerce: version: 1.7.7, author: YIKES, Inc., Auto-updates disabled
MC4WP: Mailchimp for WordPress: version: 4.8.6, author: ibericode, Auto-updates disabled
Really Simple SSL: version: 5.2.3, author: Really Simple Plugins, Auto-updates disabled
WooCommerce: version: 6.1.1, author: Automattic, Auto-updates disabled
Wordfence Security: version: 7.5.7, author: Wordfence, Auto-updates disabled
WP Content Copy Protection & No Right Click: version: 3.4.4, author: wp-buy, Auto-updates disabled
WPS Hide Login: version: 1.9.3, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled
Yoast SEO: version: 18.0, author: Team Yoast, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-10-13 https://imagemagick.org
imagick_version: 3.4.4
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 63 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 63 GB
	imagick::RESOURCETYPE_MEMORY: 31 GB
	imagick::RESOURCETYPE_THREAD: 8
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.39.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.27 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 128M
php_post_max_size: 256M
curl_version: 7.79.1 OpenSSL/1.1.1m
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.32-MariaDB
client_version: mysqlnd 7.4.27
max_allowed_packet: 268435456
max_connections: 300

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/swsproje/public_html/client/kalpatree/wp-content
WP_PLUGIN_DIR: /home/swsproje/public_html/client/kalpatree/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

Hi @vtorres7332

I would give you the error log when debugging but the only I can do it is if I change the folder name for woocommerce otherwise the website will not come up (breaks).

Could you enable WordPress debug logging on your site. Here is a good guide on how to do this: https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log

Once you’ve enabled debug logging, please try to install WooCommerce. This should trigger the error again and hopefully an error will be logged in the wp-content/debug.log file.

In a perfect world that would work. Debugging is set at True, refreshed the browser, changed the Woocommerce folder name back to what it should be, cleared the site Cache, Actived Woocommerce… then this is what I got – same as before:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

—————————-

The only way I could be bring the site back up was by changing the Woocommerce folder name, just as before.

@vtorres7332

We’re sorry to hear about this.

Using this guide, enable debugging so we can have more technical source/details of the error

Debugging is set on True for https://swsprojects.com/client/kalpatree/ . Checked everything else, changed the htacess made no difference. WC keeps breaking the site, have it renamed for now.

Hello @vtorres7332

Thank your additional feedback. I noticed that your site’s database is running on 10.3.32-MariaDB. We recommend that the database versions be –

MySQL version 5.6 or greater OR MariaDB version 10.1 or greater

Please would you reach out to your host to update your database versions to match our requirements. I also recommend that you add a SSL certificate to your site.

We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.