• Resolved princealexi

    (@princealexi)


    I used to be able to show all of my flat rate shipping options so that if I wanted to use a larger box to ship something extra in a gift order to a family member I could.

    Now it seems it’s stuck on “Only show the cheapest rate” no matter how I toggle the “Which rates would you like to show?” option in WooC-Settings->Shipping->ShippingZones->UnitedStates->USPS->Rates->Services->Which rates would you like to show.

    Is is as if the “Show all available rates and let customers choose.” option no longer functions within the priority mail option within itself. It used to work just fine.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://bestdamnsoap.com
    Site address (URL): https://bestdamnsoap.com
    WC Version: 4.1.0
    REST API Version: ? 1.0.7
    WC Blocks Version: ? 2.5.16
    Action Scheduler Version: ? 3.1.5
    WC Admin Version: ? 1.1.1
    Log Directory Writable: ?
    WP Version: 5.4.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.16
    PHP Post Max Size: 512 MB
    PHP Time Limit: 70
    PHP Max Input Vars: 6200
    cURL Version: 7.69.1
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.31-MariaDB-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.1.0
    WC Database Prefix: wp_
    Total Database Size: 44.32MB
    Database Data Size: 37.07MB
    Database Index Size: 7.25MB
    wp_woocommerce_sessions: Data: 1.72MB + Index: 0.06MB + Engine MyISAM
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    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_prl_tracking_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
    amn_mi-lite: 2
    amn_wpforms-lite: 1
    attachment: 95
    customize_changeset: 1
    flamingo_contact: 35
    flamingo_inbound: 206
    jetpack_migration: 2
    jp_img_sitemap: 4
    jp_sitemap: 4
    jp_sitemap_master: 4
    mc4wp-form: 1
    nav_menu_item: 24
    page: 10
    post: 5
    prl_engine: 1
    product: 50
    revision: 90
    shop_coupon: 19
    shop_order: 73
    shop_order_refund: 5
    wapl: 2
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (24) ###
    
    VaultPress: by Automattic – 2.1.1
    Akismet Anti-Spam: by Automattic – 4.1.5
    Activity Log: by Activity Log Team – 2.5.2
    Child Theme Configurator: by Lilaea Media – 2.5.2
    Contact Form 7: by Takayuki Miyoshi – 5.1.7
    Flamingo: by Takayuki Miyoshi – 2.1.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
    Jetpack by WordPress.com: by Automattic – 8.5
    MC4WP: Mailchimp for WordPress: by ibericode – 4.7.7
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.3.2
    
    Orbit Fox Companion: by Themeisle – 2.9.8
    WooCommerce Advanced Product Labels: by Jeroen Sormani – 1.1.7 – Installed version not tested with active version of WooCommerce 4.1.0
    WooCommerce Cart Add-Ons: by WooCommerce – 1.5.28
    WooCommerce Checkout Add-Ons: by SkyVerge – 2.2.7
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.3 – Installed version not tested with active version of WooCommerce 4.1.0
    WooCommerce Product Recommendations: by SomewhereWarm – 1.2.4
    WooCommerce Services: by Automattic – 1.23.0 – Installed version not tested with active version of WooCommerce 4.1.0
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.36
    WooCommerce Square: by WooCommerce – 2.1.4 – Installed version not tested with active version of WooCommerce 4.1.0
    WooCommerce Subscriptions: by WooCommerce – 3.0.4 – Installed version not tested with active version of WooCommerce 4.1.0
    WooCommerce: by Automattic – 4.1.0
    Wordfence Security: by Wordfence – 7.4.7
    Yoast SEO: by Team Yoast – 14.0.4
    WPForms Lite: by WPForms – 1.6.0.1
    
    ### Inactive Plugins (1) ###
    
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.21 – Installed version not tested with active version of WooCommerce 4.1.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #22 - /shop/
    Cart: #23 - /cart/
    Checkout: #24 - /checkout/
    My account: #25 - /my-account/
    Terms and conditions: #146 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: ShopIsle PRO Child
    Version: 2.2.38.1530560589
    Author URL: https://themeisle.com
    Child Theme: ?
    Parent Theme Name: ShopIsle PRO
    Parent Theme Version: 2.2.54
    Parent Theme Author URL: https://themeisle.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://bestdamnsoap.com
    Subscription Statuses: –
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? Yes
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure
    
    ### Store Setup ###
    
    Country / State: United States (US) — Washington
    
    ### Payment Gateway Support ###
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    pre-orders
    
    Square: products
    card_types
    customer_decline_messages
    payment_form
    authorization
    charge
    charge-virtual
    capture_charge
    refunds
    voids
    customer_id
    tokenization
    add_payment_method
    token_editor
    subscriptions
    subscription_suspension
    subscription_cancellation
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: ?
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 2,621
    Oldest: 2020-04-25 08:41:50 -0700
    Newest: 2020-05-09 15:26:22 -0700
    
    Pending: 7
    Oldest: 2020-05-09 16:12:07 -0700
    Newest: 2020-05-12 22:10:17 -0700
    
    ### Product Recommendations ###
    
    Database Version: 1.2.4
    

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • AJ a11n

    (@amandasjackson)

    Hi @princealexi

    I’m not seeing a plugin for USPS Shipping listed in the site’s System Status Report. Can you please let us know what plugin you are using to offer rates?

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @princealexi

    We haven’t heard back from you in a while.

    As a note – I do see WooCommerce Services installed on your site – is this how you are getting USPS rates?

    If so, as your query is related to a premium WooCommerce.com extension, I’m going to mark this as resolved – please reach out to us via your WooCommerce.com account.

    If you have any further questions about WooCommerce core, you can start a new thread.

    Thanks,

    Thread Starter princealexi

    (@princealexi)

    I am a grandfathered in user to live rates.

    What used to happen is that I could turn on what I mentioned and so I could choose a larger box if I needed to ship in a larger box.

    When I flip that setting, nothing changes for my customers and they are only shown the smallest shipping box option, not every shipping option – flat rate padded envelope, flat rate medium, flat rate large.

    AJ a11n

    (@amandasjackson)

    Hi @princealexi

    Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Woocommerce base not showing all shipping options at checkout’ is closed to new replies.