WooCommerce back end non functional (analytics and such)

  • Resolved hirezgraphics

    (@hirezgraphics)


    1 year, 4 months ago

    Hello, We have tried to figure out the back end issue on our store. On the web, it loads fast and the e-commerce process is quick. What is brutally slow is the back end. When I log into WordPress and click on WordPress, Go to WooCommerce>Home it tries to load data and says “there was an error”, always. I have no idea why this is so slow. The app on my phone also does not load data. Speed of the website its good. What is causing this disfunction? Anything analytics never shows, sales, stats, anything…it just generates a large caution symbol and the message “error loading data”

    The page I need help with: [log in to see the link]

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  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @hirezgraphics ,

    Thanks for reaching out!

    I understand that your sites backend is slow, and you are seeing the above error when navigating to WooCommerce → Home, is this correct?

    Can you please clarify what happens when clicking on “Reload”?

    Also, can you see if deactivating and then reactivating WooCommerce resolves the issue?

    If this makes no difference, can you try deleting WooCommerce, downloading a fresh copy?here, and installing this.

    I’d like to add that deleting the WooCommerce plugin will not affect your WooCommerce data in any way, all orders, customers, etc. will still be there once WooCommerce has been reinstalled.

    We strongly recommend ensuring that you have a good backup of your full site and database before doing this, so that, should something go wrong, you are able to easily restore your site to a functioning state.

    If the issue persists, please can you share a copy of the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.
    • Console errors:?Please share any errors you may have identified when inspecting the console.

    You can read more about?using your browser console to identify errors here.

    Once you have these, please share them in your response here.

    Cheers!

Viewing 1 replies (of 1 total)
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