• Resolved Smit Rathod

    (@smit08)


    Hi,

    My shop is California based and we are selling to all the countries. So for tax related things we are using the WooCommerce Tax plugin. The WooCommerce Tax plugin mentioned it has auto tax features for selected countries which they mentioned in their documentation. But the issue which we are facing is it is not able to add or calculating the tax while checkout and the address which we add is from the list of countries which WooCommerce Tax plugin has mentioned. We also deactivated the theme and tasted in default WP theme but then also issue was happening. I am mentioning my site details below.

    WP version: 6.6.1
    WooCommerce verison: 9.2.3
    WooCommerce Tax plugin version: 2.8.1
    PHP version: 8.2.19
    Logs:

    2024-09-11T08:18:05+00:00 NOTICE API request is in good format. (WCS Tax) CONTEXT: {"_legacy":true}
    2024-09-11T08:18:05+00:00 NOTICE Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"CA","from_zip":"94946","from_city":"Nicasio","from_street":"5858 Lucas Valley Road","to_country":"ES","to_state":"CS","to_zip":"12110","to_city":"L' Alcora","to_street":"C\/ Se\u00f1ores Curas 5","shipping":"4.32","plugin":"woo","line_items":[{"id":"1247-e6d8545daa42d5ced125a4bf747b3688","quantity":1,"product_tax_code":"","unit_price":"20","discount":"0"}]} (WCS Tax) CONTEXT: {"_legacy":true}
    2024-09-11T08:18:05+00:00 NOTICE Received: {"tax":{"amount_to_collect":0,"freight_taxable":true,"has_nexus":false,"order_total_amount":24.32,"rate":0,"shipping":4.32,"tax_source":null,"taxable_amount":0}} (WCS Tax) CONTEXT: {"_legacy":true}


    Issue Screenshot link: https://tinyurl.com/2c628zmg

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hey there, @smit08! Thanks for contacting us. I’m happy to help you.

    From what I understand, the taxes for the countries mentioned on the WooCommerce Tax plugin are not being calculated correctly, right?

    If that’s the case, please open a thread on WooCommerce Tax support forum so we can assist you further.

    The reason i’m asking for it, is that, per forum guidelines, we can only assist with WooCommerce core plugin and its features here in this forum. So if the issue you have is with Woo Tax, then we need to help you in its forum.

    I hope this was clarifying.

    Have a wonderful day!

    Thread Starter Smit Rathod

    (@smit08)

    Thanks @carolm29 for quick reply, I created the ticket there.

Viewing 2 replies - 1 through 2 (of 2 total)
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