Woocommerce auto email notifications not sending

Hello,

Could you first go to WooCommerce > Settings > Emails, and check if emails are enabled?

If enabled, you’ll next want to see if the emails are being correctly generated. You can do this by installing a plugin like WP Mail Logging and place a test order – this plugin then will show what emails have been sent.

We have a detailed guide on troubleshooting WooCommerce email issues here: https://docs.woocommerce.com/document/email-faq/

Yeah. It is checked. The funny thing is that it worked before and now it just stopped. Is there another way instead of installing another plugin?

Hi @driven72,

If it was working before then it could be that updating your theme or one or more of your other plugins caused a conflict with WooCommerce.

Thus, you’ll want to check if it’s working with all plugins disabled (except WooCommerce) and the default Storefront theme. Read more about conflicts here.

If there were no updates on your site, I would recommend reaching out to your email hosting provider that has tools to check why the wp_mail() function suddenly stopped working.

Cheers.

Thanks. No theme changes. Same theme the whole time. I made some plugin updates such as paypal but I had to since the previous plugin was no longer supported.

Hello,

I’ve read that there is an issue with WooCommerce email notifications. In this case, to get a better understanding of your site configuration, please provide the following:

* A copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

* Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thank you.

This is all I found at the top of the log. No idea what it means.

2022-02-11T00:28:36+00:00 ERROR Spec is invalid because the locale could not be retrieved in feed
2022-02-11T00:28:36+00:00 ERROR stdClass Object

And here is the copy of the system status:

### WordPress Environment ###

WordPress address (URL): https://www.academy.driventodraw.com
Site address (URL): https://www.academy.driventodraw.com
WC Version: 6.2.2
REST API Version: ? 6.2.2
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.2
WC Database Prefix: xrji_
Total Database Size: 45.88MB
Database Data Size: 41.59MB
Database Index Size: 4.29MB
xrji_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
xrji_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xrji_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
xrji_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xrji_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xrji_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_achievements: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
xrji_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
xrji_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
xrji_aioseo_cache: Data: 0.23MB + Index: 0.03MB + Engine InnoDB
xrji_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
xrji_aioseo_posts: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
xrji_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
xrji_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
xrji_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
xrji_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
xrji_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xrji_fsmpt_email_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_gde_profiles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_gde_secure: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_groups_rs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_jigoshop_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_jigoshop_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_jigoshop_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_ld_notifications_delayed_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_learndash_user_activity: Data: 0.05MB + Index: 0.13MB + Engine InnoDB
xrji_learndash_user_activity_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xrji_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_options: Data: 5.41MB + Index: 0.11MB + Engine MyISAM
xrji_p2p: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_p2pmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
xrji_postmeta: Data: 21.82MB + Index: 1.30MB + Engine MyISAM
xrji_posts: Data: 7.20MB + Index: 0.36MB + Engine MyISAM
xrji_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
xrji_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_revslider_sliders: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
xrji_revslider_slides: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
xrji_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_role_scope_rs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xrji_terms: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
xrji_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
xrji_term_taxonomy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
xrji_user2group_rs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_user2role2object_rs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
xrji_usermeta: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
xrji_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
xrji_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
xrji_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xrji_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xrji_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xrji_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xrji_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xrji_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xrji_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
xrji_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_woocommerce_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wpforo_accesses: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
xrji_wpforo_forums: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
xrji_wpforo_languages: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
xrji_wpforo_likes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_wpforo_phrases: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
xrji_wpforo_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_wpforo_profiles: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
xrji_wpforo_subscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_wpforo_topics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_wpforo_usergroups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
xrji_wpforo_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_wpforo_votes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wp_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wp_pro_quiz_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_wp_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wp_pro_quiz_master: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wp_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wp_pro_quiz_question: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
xrji_wp_pro_quiz_statistic: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
xrji_wp_pro_quiz_statistic_ref: Data: 0.34MB + Index: 0.37MB + Engine MyISAM
xrji_wp_pro_quiz_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
xrji_wp_pro_quiz_toplist: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_campaign: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_campaign_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_custom_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_email: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_email_user_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_email_user_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_wysija_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_wysija_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_url_mail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_user: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
xrji_wysija_user_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_user_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_wysija_user_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xrji_yoast_indexable: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xrji_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xrji_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xrji_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xrji_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

achievement-type: 1
attachment: 393
badgeos-log-entry: 119
badges: 1
btp_flexslider: 1
cartflows_flow: 2
cartflows_step: 4
custom_css: 2
elementor_library: 4
forum: 6
gb_xapi_content: 1
leadpages_post: 1
nav_menu_item: 20
page: 42
portfolio_project: 13
portfolio_showcase: 10
post: 1
product: 12
reply: 1
revision: 2535
seedprod: 1
sfwd-certificates: 3
sfwd-courses: 25
sfwd-lessons: 172
sfwd-quiz: 20
sfwd-topic: 223
sfwd-transactions: 223
shop_coupon: 3
shop_order: 13
shop_order_refund: 2
step: 1
team_member: 4
testimonial: 4
topic: 4
wp_block: 1
wp_global_styles: 1
wpachievements: 5
wpcf7_contact_form: 5
wpforms: 1
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

All in One SEO: by All in One SEO Team – 4.1.5.3
Classic Editor: by WordPress Contributors – 1.6
Elementor Pro: by Elementor.com – 3.2.2
Elementor: by Elementor.com – 3.2.3
GamiPress - LearnDash integration: by GamiPress – 1.3.2
LearnDash Content Cloner: by WisdmLabs – 1.0.1
Leadpages Connector: by Leadpages – 2.3.13
LearnDash LMS - Course Grid: by LearnDash – 1.7.0
LearnDash LMS - Notifications: by LearnDash – 1.5.2
LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.2
LearnDash LMS: by LearnDash – 3.1.5
Thanks Redirect for WooCommerce: by Nitin Prakash – 3.0
WooCommerce PayPal Payments: by WooCommerce – 1.7.0
WooCommerce: by Automattic – 6.2.2 (update to version 6.3.1 is available)

### Inactive Plugins (42) ###

BackupBuddy: by iThemes – 5.2.0.0
bbPress: by The bbPress Contributors – 2.6.6
CartFlows: by CartFlows Inc – 1.6.13
Column Shortcodes: by Codepress – 1.0.1
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.2.2
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Custom Sidebars: by WebFactory Ltd – 3.31
Embed Any Document: by Awsm Innovations – 2.6.1
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.1.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Google Doc Embedder: by Kevin Davis
Dan Lester – 2.6.4

Intuitive Custom Post Order: by hijiri – 3.1.2.1
Jetpack by WordPress.com: by Automattic – 9.7.1
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.8
LearnDash LMS - Paid Memberships Pro: by LearnDash – 1.3.1
LearnPlus Demo Content: by ThemeAlien – 1.0
LearnPlus Portfolio Management: by TrendingTemplates – 1.0
LearnPlus Visual Composer Addons: by TrendingTemplates – 1.1
MailPoet 2: by MailPoet – 2.14
Meta Box: by MetaBox.io – 5.3.5
Nginx Helper: by rtCamp – 2.2.2
PB Digital - Course Roadmap: by PB Digital – 1.0.0
Print Post and Page: by HTML5andBeyond – 1.62
Quick Page/Post Redirect Plugin: by anadnet – 5.2.1
Restrict Content: by Sandhills Development
LLC – 2.2.4

Slider Revolution: by ThemePunch – 5.3.1.5
Starter Templates: by Brainstorm Force – 2.7.5
The Events Calendar: by Modern Tribe
Inc. – 5.3.0

Theme My Login: by Theme My Login – 7.1.2
TT Team Management: by TrendingTemplates – 1.0.0
TT Testimonial: by TrendingTemplates – 1.0.0
Under Construction: by WebFactory Ltd – 3.83
Widget Importer & Exporter: by ChurchThemes.com – 1.6
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Shipping & Tax: by Automattic – 1.25.4 (update to version 1.25.23 is available)
WooCommerce Stripe Gateway: by WooCommerce – 6.2.0
WPAchievements: by Digital Builder – 2.01
WPBakery Page Builder: by Michael M - WPBakery.com – 5.6
WP Clone by WP Academy: by WP Academy – 2.2.10
WPForms Lite: by WPForms – 1.6.3.1
WP Mail SMTP: by WPForms – 3.3.0
YayMail - WooCommerce Email Customizer: by YayCommerce – 2.5.8

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: configurable (configurable)
course (course)
downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
virtual (virtual)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8742 - /shop/
Cart: #8743 - /cart/
Checkout: #8744 - /checkout/
My account: #8745 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 1.8.7 (update to version 3.7.9 is available)
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Action Scheduler ###

Complete: 123
Oldest: 2022-02-15 00:20:37 +0000
Newest: 2022-03-10 23:41:38 +0000

Pending: 3
Oldest: 2022-03-10 23:56:38 +0000
Newest: 2022-03-11 23:22:07 +0000

### Status report information ###

Generated at: 2022-03-10 23:47:02 +00:00

Hello,

Thanks for sending this information.

To clarify, I can see inactive plugins like WP Mail SMTP, and MailPoet when checking the system status report, you can create a test order to check the behavior of the emails. You can check the spam folder of the recipient email when testing.

You can perform a conflict test as explained previously. Here is the documentation for further reference.

If you would not like to make changes to your site because of the test, we recommend WP Staging for quickly spinning up a new test site.

Let us know how it goes.

Thanks. I will look into it. I did check the spam folder but didn’t find any emails there.

Ok. So here is the thing. Mail Poet and WPMailSMTP were never activated(or perhaps setup) previously but yet I was able to receive confirmation emails in my inbox before. I’m just trying to understand why it’s not working now.

Hi @driven72!

I understand your point.

Besides PayPal, did you update any other plugin(s)? Because there could be a conflict between the updates and a deprecated script or code interfering with WooCommerce’s email notifications.

To be sure and discard this, you can perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and testing the purchase email notification process again. If that solves the issue, then re-enable all plugins one-by-one, until you find the one creating the conflict.

If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how that goes for you!

So all my plugins are disabled with exception to Woocommerce and I changed the theme to storefront but did NOT deactivate my Elementor Pro plugin. Not sure if that is even going to make a difference because I never updated those plugins. Still….not working. Starting to get really fed up with this.

I just need to launch my course and there is always something that happens where I have to hold off right before launching. If people are not getting emails after they purchase, it’s a big problem. I look like a scammer! LOL!

So at this point, I have no idea what is happening. If I can use WPSMTP, then fine, perhaps that is the way to go but just baffled why this is not working. I don’t think I will get a “flood” of purchases at the start. Maybe 10. That is enough to not have to run an SMTP. I don’t know.

Any other suggestions?

@driven72

I think an important step was skipped here. It’ll help to know if WooCommerce even initiates an email at all. Can you enable WP Mail Logging then make a test order or signup to see if emails are going out at all from the site?

I look forward to hearing from you.

Ok. I will give that a shot.

Thanks @driven72.

Let us know how it goes.

Best,