Woocommerce app unable to connect

Hi @jeffatrmc!

Do you recall making any changes to your site around the same time it stopped working? Do you have any security plugins that could affect the connection? Could you reach out to your host and ask if they’ve added any security rules that block or limit XML-RPC requests?

Cheers!

Resolved accidental changes

I have the same problem, what was the solution?

I have the same trouble.
For a new shop; it’s impossible to connect using the IOS App. It says that i need to install and connect Jetpack but the Jetpack is intalled and it is connected.

I’s been 3 days , i keep disconnect and reconnect while trying all sorts of things.
– make sure i have the latest WP version, the lastest WooCommmerce, the latest jetpack plugins
– make sure i am on PHP 7.4
– make sure my xmlrpc.php page is giving the right message
– try while using another theme (in case the theme was causing trouble)
– try while disabling all other plugins (Except Woo and Jetpack)
– try on another brand new WP installation
– get in touch with Jetpack support team and try what they suggest (4 or 5 emails exchange)

After all this and some other things tested, my situation is the same :
When i connect Jetpack in WP, it’s Ok , i see that the website is connected but the accounts says “undefined” (where we should normally see the email of the account connected)

I if i check the WordPress.com account, i see that the website is connected that the IOS app is connected.

If i do a https://jptools.wordpress.com/debug/ , it tells me that “everything looks great”

I have connected other shops before with no trouble.

If you help find fix this non sense bug, i think i’ll be grateful for a thousand years!