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Resolved

(@hetwasvrouwtje)

Hi,

I have jetpack installed with the woocommerce app for android, but under stats screen in the woo app it shows orders and revenue but the field for visitors and conversion are blank now. This happened after i deactivated and activated the jetpack plugin.

Appreciate your help,

System Status Report

WordPress Environment

WordPress address (URL): https://hetwasvrouwtje.nl
Site address (URL): https://hetwasvrouwtje.nl
WC Version: 7.6.1
REST API Version: ? 7.6.1
WC Blocks Version: ? 9.8.5
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 2 GB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.12-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.6.1
WC Database Prefix: wp_
De Totale Grootte Van De Database: 76.80MB
Database Gegevens Grootte: 67.46MB
Index Van Database Omvang: 9.34MB
wp_woocommerce_sessions: Gegevens: 0.16MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Gegevens: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Gegevens: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Gegevens: 1.52MB + Index: 0.66MB + Engine InnoDB
wp_woocommerce_tax_rates: Gegevens: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Gegevens: 0.14MB + Index: 0.16MB + Engine InnoDB
wp_actionscheduler_claims: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Gegevens: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_aelia_dismissed_messages: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aelia_exchange_rates_history: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aioseo_notifications: Gegevens: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cmplz_cookiebanners: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Gegevens: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Gegevens: 0.50MB + Index: 0.44MB + Engine InnoDB
wp_e_events: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Gegevens: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Gegevens: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Gegevens: 0.06MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Gegevens: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_glsr_assigned_posts: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_assigned_terms: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_assigned_users: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_ratings: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_img_optm: Gegevens: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_img_optming: Gegevens: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Gegevens: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailchimp_carts: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Gegevens: 8.52MB + Index: 0.00MB + Engine InnoDB
wp_mollie_pending_payment: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Gegevens: 6.50MB + Index: 0.22MB + Engine InnoDB
wp_postmeta: Gegevens: 19.30MB + Index: 3.98MB + Engine InnoDB
wp_posts: Gegevens: 2.48MB + Index: 0.25MB + Engine InnoDB
wp_sc_delivery_methods: Gegevens: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_sc_delivery_zones: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Gegevens: 0.39MB + Index: 0.44MB + Engine InnoDB
wp_users: Gegevens: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Gegevens: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Gegevens: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Gegevens: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Gegevens: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Gegevens: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Gegevens: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Gegevens: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Gegevens: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Gegevens: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Gegevens: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Gegevens: 15.55MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Gegevens: 0.28MB + Index: 0.08MB + Engine InnoDB
wp_wfhoover: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Gegevens: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Gegevens: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Gegevens: 0.34MB + Index: 0.11MB + Engine InnoDB
wp_wfls_2fa_secrets: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_role_counts: Gegevens: 0.00MB + Index: 0.00MB + Engine MEMORY
wp_wfls_settings: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Gegevens: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Gegevens: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Gegevens: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_wftrafficrates: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmm_subscribers: Gegevens: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Gegevens: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpr_rucss_used_css: Gegevens: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable: Gegevens: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Gegevens: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Gegevens: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Gegevens: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Gegevens: 0.05MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 53
custom_css: 2
elementor_library: 29
nav_menu_item: 41
page: 27
post: 2
product: 9
product_variation: 26
revision: 109
shop_coupon: 359
shop_order: 467
shop_order_refund: 8
site-review: 10
wp_global_styles: 1
wpcode: 4

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (22)

Automatic Translate Addon For Loco Translate: door Cool Plugins – 2.3.2
Blank Slate: door Aaron Reimann & Micah Wood – 1.2.1
Complianz | GDPR/CCPA Cookie Consent: door Really Simple Plugins – 6.4.3
Elementor Pro: door Elementor.com – 3.12.3
Elementor: door Elementor.com – 3.12.2
Flexible Shipping: door Octolize – 4.21.1
Site Kit by Google: door Google – 1.99.0
Jetpack: door Automattic – 12.1
Kadence WooCommerce Email Designer: door Kadence WP – 1.5.10
Loco Translate: door Tim Whitlock – 2.6.4
Mailchimp for WooCommerce: door Mailchimp – 2.8.3
Mollie Payments for WooCommerce: door Mollie – 7.3.7
Sendcloud | Smart Shipping Service: door Sendcloud B.V. – 2.2.19
Site Reviews: door Paul Ryley – 6.8.1
Ajax add to cart for WooCommerce: door QuadLayers – 2.0.2
PDF Invoices & Packing Slips for WooCommerce: door WP Overnight – 3.5.2
WooCommerce: door Automattic – 7.6.1
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: door HasThemes – 2.6.1
Wordfence Security: door Wordfence – 7.9.2
Yoast SEO: door Team Yoast – 20.6
WP Rocket: door WP Media – 3.13.1
WPC AJAX Add to Cart for WooCommerce: door WPClever – 1.5.8

Inactive Plugins (8)

Asset CleanUp: Page Speed Booster: door Gabe Livan – 1.3.9.1
CoDesigner: door Codexpert – 3.9
DPD Rates & Labels: door HITShipo – 1.3.6
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: door Themeisle – 2.6.7
LiteSpeed Cache: door LiteSpeed Technologies – 5.4
WooCommerce Checkout Manager: door QuadLayers – 7.1.3
WooCommerce EU VAT Assistant: door Aelia – 2.0.39.230214
WPCode Lite: door WPCode – 2.0.10

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Base Shop: #1141 - /shop/
Winkelwagen: ? De pagina bevat niet de [woocommerce_cart] shortcode of de woocommerce/cart block.
Afrekenen: ? De pagina bevat niet de [woocommerce_checkout] shortcode of de woocommerce/checkout block.
Mijn account: #266 - /mijn-account/
Termen en voorwaarden: #856 - /algemene-voorwaarden-wasparfum-het-wasvrouwtje/

Theme

Name: Hello Elementor
Version: 2.7.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema

WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-05-04 17:04:27 +02:00
Options: ?
Notes: 125
Onboarding: completed

Action Scheduler

Complete: 280
Oldest: 2023-04-02 21:56:26 +0200
Newest: 2023-05-03 21:02:43 +0200

Failed: 72
Oldest: 2022-11-25 01:09:35 +0100
Newest: 2023-04-30 21:04:11 +0200

Pending: 1
Oldest: 2023-05-03 23:07:20 +0200
Newest: 2023-05-03 23:07:20 +0200

Status report information

Generated at: 2023-05-03 21:36:48 +02:00

fatal error logs

2023-04-29T10:39:36+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/u855379791/domains/hetwasvrouwtje.nl/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:295
Stack trace:
#0 /home/u855379791/domains/hetwasvrouwtje.nl/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(168): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(NULL, Array)
#1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#2 /home/u855379791/domains/hetwasvrouwtje.nl/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php(175): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#3 /home/u855379791/domains/hetwasvrouwtje.nl/public_html/wp-includes/class-wp-hook.php(308): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')
#4 /home op /home/u855379791/domains/hetwasvrouwtje.nl/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php op regel 295

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

1 year, 7 months ago
Hi @hetwasvrouwtje ,

Thanks for reaching out!

I understand that under stats, visitors and conversions are blank on the WooCommerce App after deactivating and reactivating Jetpack, is this correct?

Can you try disconnecting and then reconnecting Jetpack to see if this makes any difference, you can read more on how this can be done in the support guide below:
- Reconnecting and Reinstalling Jetpack
If this makes no difference, please can you contact us directly at WooCommerce.com → My Account → Support so that we can take a closer look. You may need to create an account before you are able to access that page.

Cheers!
Thread Starter hetwasvrouwtje
(@hetwasvrouwtje)

1 year, 6 months ago

Hi Roxy,

The problem has been solved automatically it seems.., after two days of blank stats it is working again.

Thanks for the feedback!

Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

1 year, 6 months ago

Hi @hetwasvrouwtje ,

I’m glad to hear that the stats are now working as expected again ??

I will go ahead and mark this as resolved then – feel free to create a new topic if you need further help.

Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Woocommerce app not showing visitors and conversion’ is closed to new replies.

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