• Resolved digitalmint

    (@digitalmint)


    Hello,

    The WooCommerce app is not showing new orders in the orders tab anymore.

    The info in the first screen (My store) shows updated stats like orders & revenue, but the Orders screen shows just “Older than a week” and “Olrder than a month” orders

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hey there, @digitalmint! Thanks for contacting us. I’m happy to help you.

    Have you made any changes to the website recently? This could be adding or removing plugins or custom code, updating the theme or plugins, etc.

    Can you please share a screenshot of your orders page so we can take a look? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
    Please make sure to blur/remove sensitive information (such as the customer’s names) before sharing it here.

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter digitalmint

    (@digitalmint)

    Hello there, please find below the System Report

    ` WordPress Environment
    
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    Server Info: nginx<br>PHP Version: 8.2.14<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 43300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2
    
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    WC Database Version: 8.6.1<br>WC Database Prefix: wp_<br>Total Database Size: 833.97MB<br>Database Data Size: 526.32MB<br>Database Index Size: 307.65MB<br>wp_woocommerce_sessions: Data: 27.05MB + Index: 2.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 13.52MB + Index: 5.52MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 104.66MB + Index: 85.23MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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    Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #2925 - /shop/<br>Cart: #2926 - /cart/<br>Checkout: #2927 - /checkout/<br>My account: ? Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: #4776 - /terms-conditions/ Theme
    
    Name: Astra<br>Version: 4.6.5 (update to version 4.6.11 is available)<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates
    
    Overrides: /nas/content/live/valahiaukcom/wp-content/plugins/profile-builder-pro/add-ons-advanced/woocommerce/templates/myaccount-edit-profile.php Templates
    
    thumbnail:<br>medium:<br>medium_large:<br>large:<br>1536x1536:<br>2048x2048:<br>woocommerce_thumbnail:<br>woocommerce_single:<br>woocommerce_gallery_thumbnail: WC Pages Translations
    
    Shop base: ? Missing translation: English<br>Cart: ? The shortcode or block is missing for the translations in Roman?<br>English
    
    Checkout: ?<br>My account: ? The shortcode or block is missing for the translations in Roman?<br>English
    
    Terms and conditions: ? Missing translation: English Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-04-16 05:26:47 +01:00<br>Options: ?<br>Notes: 185<br>Onboarding: completed Action Scheduler
    
    Complete: 31,534<br>Oldest: 2024-03-16 00:21:38 +0000<br>Newest: 2024-04-15 08:39:21 +0100
    
    Failed: 4<br>Oldest: 2024-03-16 23:00:48 +0000<br>Newest: 2024-04-10 13:21:28 +0100
    
    Pending: 13<br>Oldest: 2024-04-15 08:59:37 +0100<br>Newest: 2024-04-21 00:03:14 +0100 pdf-invoices
    
    PHP Version: ? Version 8.2.14 is installed.<br>DOMDocument: ? Version 20031129 is installed.<br>PCRE: ? Version 8.2.14 is installed.<br>Zlib: ? Version 8.2.14 is installed.<br>ZipArchive: ? Version 1.21.1 is installed.<br>ICONV: ? Version 2.35 is installed.<br>MBString: ? Yes<br>GD: ? Version 8.2.14 is installed.<br>PDF Generator: ? DOMPDF<br>Order status to create invoice: ? Completed<br>Set Resources Folder: ? True<br>Remote Logo: ? False<br>Which date does the invoice use?: ? Invoice<br>PDF Creation Method: ? File<br>New order email: ? No. Recipient : [email protected]<br>[email protected]
    
    Cancelled order email: ? No. Recipient : [email protected]<br>[email protected]
    
    Failed order email: ? No. Recipient : [email protected]<br>[email protected]
    
    Order on-hold email: ? No. Recipient : customer<br>Processing order email: ? No. Recipient : customer<br>Completed order email: ? Yes<br>using template file Template. Recipient : customer
    
    Refunded order email: ? No. Recipient : customer<br>Customer invoice / Order details email: ? No. Recipient : customer<br>Customer note email: ? No. Recipient : customer<br>Reset password email: ? No. Recipient : customer<br>New account email: ? No. Recipient : customer<br>Admin PDF invoice email: ? No. Recipient : [email protected]<br>Customer PDF invoice email: ? No. Recipient : customer<br>Failed Subscription Renewal SCA Authentication email: ? No. Recipient : customer<br>Pre-order Payment Action Needed email: ? No. Recipient : customer<br>Payment Authentication Requested Email email: ? No. Recipient : [email protected]<br>Addify Registration New User Email Admin email: ? No. Recipient : [email protected]<br>Addify Registration Update User Email Admin email: ? No. Recipient : [email protected]<br>Addify Registration New User Email to Customer email: ? No. Recipient : customer<br>Addify Registration Pending User Email to Customer email: ? No. Recipient : customer<br>Addify Registration Approved User Email to Customer email: ? No. Recipient : customer<br>Addify Registration Disapproved User Email to Customer email: ? No. Recipient : customer Status report information
    
    Generated at: 2024-04-15 08:39:36 +01:00<br>`

    Fatal errors

    2024-03-25T21:01:23+00:00 CRITICAL Uncaught Error: Call to a member function has_errors() on null in /nas/content/live/valahiaukcom/wp-includes/user.php:3409 CONTEXT: {"error":{"type":1,"file":"\/nas\/content\/live\/valahiaukcom\/wp-includes\/user.php","line":3409},"backtrace":["","#0 \/nas\/content\/live\/valahiaukcom\/wp-login.php(1120): register_new_user('danilou3757', 'dropunemle1987@...')","#1 {main}","thrown"]}
    2024-03-25T21:01:24+00:00 CRITICAL Uncaught Error: Call to a member function has_errors() on null in /nas/content/live/valahiaukcom/wp-includes/user.php:3409 CONTEXT: {"error":{"type":1,"file":"\/nas\/content\/live\/valahiaukcom\/wp-includes\/user.php","line":3409},"backtrace":["","#0 \/nas\/content\/live\/valahiaukcom\/wp-login.php(1120): register_new_user('danilou3757', 'dropunemle1987@...')","#1 {main}","thrown"]}
    2024-03-25T21:01:26+00:00 CRITICAL Uncaught Error: Call to a member function has_errors() on null in /nas/content/live/valahiaukcom/wp-includes/user.php:3409 CONTEXT: {"error":{"type":1,"file":"\/nas\/content\/live\/valahiaukcom\/wp-includes\/user.php","line":3409},"backtrace":["","#0 \/nas\/content\/live\/valahiaukcom\/wp-login.php(1120): register_new_user('danilou3757', 'dropunemle1987@...')","#1 {main}","thrown"]}
    2024-03-25T21:01:28+00:00 CRITICAL Uncaught Error: Call to a member function has_errors() on null in /nas/content/live/valahiaukcom/wp-includes/user.php:3409 CONTEXT: {"error":{"type":1,"file":"\/nas\/content\/live\/valahiaukcom\/wp-includes\/user.php","line":3409},"backtrace":["","#0 \/nas\/content\/live\/valahiaukcom\/wp-login.php(1120): register_new_user('danilou3757', 'dropunemle1987@...')","#1 {main}","thrown"]}
    

    You can find the orders page screenshot here: https://ibb.co/mNWfhKx

    Thanks, Adrian!

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @digitalmint,

    Thank you for sharing. As a first step, I can see your WordPress and WooCommerce versions are out of date. Could you please try running all pending updates and seeing if that fixes it? You can take a full?backup?of your site before doing that or try the updates on a?staging?site to make sure nothing breaks while doing so.
    ?
    Please let us know the results of your tests.

    Thanks!
    -OP

    Thread Starter digitalmint

    (@digitalmint)

    Hello!

    I made the updates and the app still don’t update the Orders tab ??

    Can you check?

    Here’s the updated system report:

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://valahiauk.com
    Site address (URL): https://valahiauk.com
    WC Version: 8.7.0
    REST API Version: ? 8.7.0
    Action Scheduler Version: ? 3.7.2
    Log Directory Writable: ?
    WP Version: 6.5.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: ro_RO
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx
    PHP Version: 8.2.14
    PHP Post Max Size: 100 MB
    PHP Time Limit: 43300
    PHP Max Input Vars: 10000
    cURL Version: 7.81.0
    OpenSSL/3.0.2
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.36-28
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 8.7.0
    WC Database Prefix: wp_
    Total Database Size: 847.55MB
    Database Data Size: 535.69MB
    Database Index Size: 311.86MB
    wp_woocommerce_sessions: Data: 30.06MB + Index: 2.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 13.52MB + Index: 5.52MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 104.66MB + Index: 85.23MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_gla_merchant_issues: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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    wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mw_wc_xero_sync_customers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mw_wc_xero_sync_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mw_wc_xero_sync_map_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mw_wc_xero_sync_map_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mw_wc_xero_sync_map_multiple: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mw_wc_xero_sync_map_payment_method: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mw_wc_xero_sync_map_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mw_wc_xero_sync_map_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mw_wc_xero_sync_map_variations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mw_wc_xero_sync_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mw_wc_xero_sync_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mw_wc_xero_sync_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_posts: Data: 9.44MB + Index: 6.98MB + Engine InnoDB
    wp_redirection_404: Data: 1.02MB + Index: 0.44MB + Engine InnoDB
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    wp_wc_customer_lookup: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
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    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 23.56MB + Index: 21.05MB + Engine InnoDB
    wp_wc_order_stats: Data: 2.52MB + Index: 3.38MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_zbs_quotes_templates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_settings: Data: 0.02MB + Index: 0.25MB + Engine InnoDB
    wp_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_sys_email_hist: Data: 0.02MB + Index: 0.47MB + Engine InnoDB
    wp_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_tags_links: Data: 0.02MB + Index: 0.47MB + Engine InnoDB
    wp_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_zbscrm_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 1
    acf-field-group: 1
    af_default_field: 19
    af_order_rule: 1
    af_reg_field: 2
    attachment: 715
    customize_changeset: 71
    custom_css: 2
    def_reg_fields: 10
    e-landing-page: 1
    elementor_font: 6
    elementor_library: 33
    elementor_snippet: 4
    ep-synonym: 1
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_pay_product: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    mailpoet_page: 1
    nav_menu_item: 82
    oembed_cache: 2
    page: 36
    polylang_mo: 2
    post: 4
    product: 279
    revision: 19
    seedprod: 1
    shop_coupon: 5134
    shop_order: 19065
    shop_order_refund: 426
    um_directory: 1
    um_form: 4
    wpforms: 1
    wppb-rf-cpt: 2
    wppb-roles-editor: 12
    wppb-ul-cpt: 1
    wp_global_styles: 1
    wp_template_part: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (45) ###
    
    Polylang: by WP SYNTEX – 3.6.1
    Akismet Anti-spam: protec?ie ?mpotriva spamului: by Automattic - echipa Anti-spam – 5.3.2
    WP Engine Smart Plugin Manager: by WP Engine – 5.17.50
    B2B for WooCommerce: by Addify – 2.3.1 (update to version 2.4.0 is available)
    Advanced Effective Slider: by Best WP Developer – 1.0
    Code Snippets: by Code Snippets Pro – 3.6.4
    Connect Polylang for Elementor: by Creame – 2.4.4
    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
    eCommerce Store Optimizer: by StudioPress Team – 0.6.2
    ElasticPress: by 10up – 5.0.2
    Elementor Pro: by Elementor.com – 3.20.3
    Elementor: by Elementor.com – 3.20.4
    Essential Addons for Elementor - Pro: by WPDeveloper – 5.8.11
    Essential Addons for Elementor: by WPDeveloper – 5.9.15
    Facebook for WooCommerce: by Facebook – 3.1.14
    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
    Google Listings and Ads: by WooCommerce – 2.6.6
    Product Carousel: by Best WP Developer – 1.0
    Jetpack: by Automattic – 13.3.1
    Live Cart by WP Engine: by WP Engine – 1.0.1
    Loco Translate: by Tim Whitlock – 2.6.7
    Maintenance: by WebFactory Ltd – 4.08
    Metorik Helper: by Metorik – 1.7.1
    Omnisend for WooCommerce: by Omnisend – 1.14.11
    Polylang pentru WooCommerce: by WP SYNTEX – 1.9.4
    Product Import Export for WooCommerce: by WebToffee – 2.4.3
    Profile Builder Pro: by Cozmoslabs – 3.10.8
    Profile Builder: by Cozmoslabs – 3.11.4
    Payment Plugins for PayPal WooCommerce: by Payment Plugins
    [email protected] – 1.0.44
    
    Redirec?ionare: by John Godley – 5.4.2
    Regenereaz? miniaturile: by Alex Mills (Viper007Bond) – 3.1.6
    Shipping Locations Pro: by WPExtend – 2.1
    Sticky Header Effects for Elementor: by Rwattner – 1.6.10
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    [email protected] – 3.3.60
    
    WooCommerce Checkout Field Editor: by WooCommerce – 1.7.12
    WooCommerce Stripe Gateway: by WooCommerce – 7.9.3
    WooCommerce Legacy REST API: by WooCommerce – 1.0.1
    WooCommerce PDF Invoices: by Andrew Benbow – 5.0.3
    WooCommerce Product Table: by Barn2 Plugins – 3.0.8
    WooCommerce - ShipStation Integration: by WooCommerce – 4.4.2
    Store Toolkit for WooCommerce: by Visser Labs – 2.3.10
    WooCommerce Table Rate Shipping: by WooCommerce – 3.1.6 (update to version 3.1.9 is available)
    WooCommerce: by Automattic – 8.7.0
    Yoast SEO: by Echipa Yoast – 22.4
    WPForms Lite: by WPForms – 1.8.7.2
    
    ### Inactive Plugins (4) ###
    
    Custom Registration Forms Builder: by Addify – 1.2.1
    eCommerce Configuration By WP Engine: by WP Engine – 0.1.39
    Genesis Blocks Pro: by WP Engine – 3.1.0
    WooCommerce Real Time Shipping Rates: by ShippyPro – 0.0.8
    
    ### Dropin Plugins () ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (6) ###
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
    WP.com Site Helper: by  –
    WP Engine Cache Plugin: by WP Engine – 1.3.0
    WP Engine Seamless Login Plugin: by WP Engine – 1.6.1
    WP Engine Security Auditor: by wpengine – 1.1.1
    WP Engine System: by WP Engine – 5.0.1
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    outofstock (outofstock-ro)
    outofstock (outofstock-en)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-3 (rated-3-ro)
    rated-4 (rated-4)
    rated-4 (rated-4-en)
    rated-4 (rated-4-ro)
    rated-5 (rated-5)
    rated-5 (rated-5-en)
    rated-5 (rated-5-ro)
    
    Connected to Woo.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 74 MB
    
    ### WC Pages ###
    
    Shop base: #2925 - /shop/
    Cart: #2926 - /cart/
    Checkout: #2927 - /checkout/
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #4776 - /terms-conditions/
    
    ### Theme ###
    
    Name: Astra
    Version: 4.6.5 (update to version 4.6.12 is available)
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /nas/content/live/valahiaukcom/wp-content/plugins/profile-builder-pro/add-ons-advanced/woocommerce/templates/myaccount-edit-profile.php version 7.0.1 is out of date. The core version is 8.7.0
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Templates ###
    
    thumbnail: 
    medium: 
    medium_large: 
    large: 
    1536x1536: 
    2048x2048: 
    woocommerce_thumbnail: 
    woocommerce_single: 
    woocommerce_gallery_thumbnail: 
    
    ### WC Pages Translations ###
    
    Shop base: ? Missing translation: English
    Cart: ? The shortcode or block is missing for the translations in Roman?
    English
    
    Checkout: ?
    My account: ? The shortcode or block is missing for the translations in Roman?
    English
    
    Terms and conditions: ? Missing translation: English
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-04-17 05:26:47 +01:00
    Options: ?
    Notes: 185
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 31,939
    Oldest: 2024-03-17 00:12:22 +0000
    Newest: 2024-04-16 17:13:04 +0100
    
    Failed: 3
    Oldest: 2024-03-23 23:00:49 +0000
    Newest: 2024-04-10 13:21:28 +0100
    
    Pending: 13
    Oldest: 2024-04-16 18:12:54 +0100
    Newest: 2024-04-21 00:03:14 +0100
    
    
    ### pdf-invoices ###
    
    PHP Version: ? Version 8.2.14 is installed.
    DOMDocument: ? Version 20031129 is installed.
    PCRE: ? Version 8.2.14 is installed.
    Zlib: ? Version 8.2.14 is installed.
    ZipArchive: ? Version 1.21.1 is installed.
    ICONV: ? Version 2.35 is installed.
    MBString: ? Yes
    GD: ? Version 8.2.14 is installed.
    PDF Generator: ? DOMPDF
    Order status to create invoice: ? Completed
    Set Resources Folder: ? True
    Remote Logo: ? False
    Which date does the invoice use?: ? Invoice
    PDF Creation Method: ? File
    New order email: ? No. Recipient : [email protected]
    [email protected]
    
    Cancelled order email: ? No. Recipient : [email protected]
    [email protected]
    
    Failed order email: ? No. Recipient : [email protected]
    [email protected]
    
    Order on-hold email: ? No. Recipient : customer
    Processing order email: ? No. Recipient : customer
    Completed order email: ? Yes
    using template file Template. Recipient : customer
    
    Refunded order email: ? No. Recipient : customer
    Customer invoice / Order details email: ? No. Recipient : customer
    Customer note email: ? No. Recipient : customer
    Reset password email: ? No. Recipient : customer
    New account email: ? No. Recipient : customer
    Admin PDF invoice email: ? No. Recipient : [email protected]
    Customer PDF invoice email: ? No. Recipient : customer
    Failed Subscription Renewal SCA Authentication email: ? No. Recipient : customer
    Pre-order Payment Action Needed email: ? No. Recipient : customer
    Payment Authentication Requested Email email: ? No. Recipient : [email protected]
    Addify Registration New User Email Admin email: ? No. Recipient : [email protected]
    Addify Registration Update User Email Admin email: ? No. Recipient : [email protected]
    Addify Registration New User Email to Customer email: ? No. Recipient : customer
    Addify Registration Pending User Email to Customer email: ? No. Recipient : customer
    Addify Registration Approved User Email to Customer email: ? No. Recipient : customer
    Addify Registration Disapproved User Email to Customer email: ? No. Recipient : customer
    
    ### Status report information ###
    
    Generated at: 2024-04-16 17:21:17 +01:00
    `

    • This reply was modified 7 months, 1 week ago by digitalmint.

    ?? hey @digitalmint

    Thank you for reaching back, with further details on this.

    As I understand, this is about the WooCommerce Mobile App.

    Best if you contact our dedicated support team by going to “Help > Contact support” in the app.

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘WooCommerce App is not updating orders’ is closed to new replies.