WooCommerce App is not updating orders
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Hello,
The WooCommerce app is not showing new orders in the orders tab anymore.
The info in the first screen (My store) shows updated stats like orders & revenue, but the Orders screen shows just “Older than a week” and “Olrder than a month” orders
The page I need help with: [log in to see the link]
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Hey there, @digitalmint! Thanks for contacting us. I’m happy to help you.
Have you made any changes to the website recently? This could be adding or removing plugins or custom code, updating the theme or plugins, etc.
Can you please share a screenshot of your orders page so we can take a look? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
Please make sure to blur/remove sensitive information (such as the customer’s names) before sharing it here.Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.Looking forward to your reply.
Have a wonderful day!
Hello there, please find below the System Report
` WordPress Environment WordPress address (URL): https://valahiauk.com<br>Site address (URL): https://valahiauk.com<br>WC Version: 8.6.1<br>REST API Version: ? 8.6.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: ? 6.4.3 - There is a newer version of WordPress available (6.5.2)<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: ro_RO<br>External object cache: – Server Environment Server Info: nginx<br>PHP Version: 8.2.14<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 43300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2 SUHOSIN Installed: –<br>MySQL Version: 8.0.36-28<br>Max Upload Size: 50 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: #4776 - /terms-conditions/ Theme Name: Astra<br>Version: 4.6.5 (update to version 4.6.11 is available)<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates Overrides: /nas/content/live/valahiaukcom/wp-content/plugins/profile-builder-pro/add-ons-advanced/woocommerce/templates/myaccount-edit-profile.php Templates thumbnail:<br>medium:<br>medium_large:<br>large:<br>1536x1536:<br>2048x2048:<br>woocommerce_thumbnail:<br>woocommerce_single:<br>woocommerce_gallery_thumbnail: WC Pages Translations Shop base: ? Missing translation: English<br>Cart: ? The shortcode or block is missing for the translations in Roman?<br>English Checkout: ?<br>My account: ? The shortcode or block is missing for the translations in Roman?<br>English Terms and conditions: ? Missing translation: English Admin Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-04-16 05:26:47 +01:00<br>Options: ?<br>Notes: 185<br>Onboarding: completed Action Scheduler Complete: 31,534<br>Oldest: 2024-03-16 00:21:38 +0000<br>Newest: 2024-04-15 08:39:21 +0100 Failed: 4<br>Oldest: 2024-03-16 23:00:48 +0000<br>Newest: 2024-04-10 13:21:28 +0100 Pending: 13<br>Oldest: 2024-04-15 08:59:37 +0100<br>Newest: 2024-04-21 00:03:14 +0100 pdf-invoices PHP Version: ? Version 8.2.14 is installed.<br>DOMDocument: ? Version 20031129 is installed.<br>PCRE: ? Version 8.2.14 is installed.<br>Zlib: ? Version 8.2.14 is installed.<br>ZipArchive: ? Version 1.21.1 is installed.<br>ICONV: ? Version 2.35 is installed.<br>MBString: ? Yes<br>GD: ? Version 8.2.14 is installed.<br>PDF Generator: ? DOMPDF<br>Order status to create invoice: ? Completed<br>Set Resources Folder: ? True<br>Remote Logo: ? False<br>Which date does the invoice use?: ? Invoice<br>PDF Creation Method: ? File<br>New order email: ? No. Recipient : [email protected]<br>[email protected] Cancelled order email: ? No. Recipient : [email protected]<br>[email protected] Failed order email: ? No. Recipient : [email protected]<br>[email protected] Order on-hold email: ? No. Recipient : customer<br>Processing order email: ? No. Recipient : customer<br>Completed order email: ? Yes<br>using template file Template. Recipient : customer Refunded order email: ? No. Recipient : customer<br>Customer invoice / Order details email: ? No. Recipient : customer<br>Customer note email: ? No. Recipient : customer<br>Reset password email: ? No. Recipient : customer<br>New account email: ? No. Recipient : customer<br>Admin PDF invoice email: ? No. Recipient : [email protected]<br>Customer PDF invoice email: ? No. Recipient : customer<br>Failed Subscription Renewal SCA Authentication email: ? No. Recipient : customer<br>Pre-order Payment Action Needed email: ? No. Recipient : customer<br>Payment Authentication Requested Email email: ? No. Recipient : [email protected]<br>Addify Registration New User Email Admin email: ? No. Recipient : [email protected]<br>Addify Registration Update User Email Admin email: ? No. Recipient : [email protected]<br>Addify Registration New User Email to Customer email: ? No. Recipient : customer<br>Addify Registration Pending User Email to Customer email: ? No. Recipient : customer<br>Addify Registration Approved User Email to Customer email: ? No. Recipient : customer<br>Addify Registration Disapproved User Email to Customer email: ? No. Recipient : customer Status report information Generated at: 2024-04-15 08:39:36 +01:00<br>`
Fatal errors
2024-03-25T21:01:23+00:00 CRITICAL Uncaught Error: Call to a member function has_errors() on null in /nas/content/live/valahiaukcom/wp-includes/user.php:3409 CONTEXT: {"error":{"type":1,"file":"\/nas\/content\/live\/valahiaukcom\/wp-includes\/user.php","line":3409},"backtrace":["","#0 \/nas\/content\/live\/valahiaukcom\/wp-login.php(1120): register_new_user('danilou3757', 'dropunemle1987@...')","#1 {main}","thrown"]} 2024-03-25T21:01:24+00:00 CRITICAL Uncaught Error: Call to a member function has_errors() on null in /nas/content/live/valahiaukcom/wp-includes/user.php:3409 CONTEXT: {"error":{"type":1,"file":"\/nas\/content\/live\/valahiaukcom\/wp-includes\/user.php","line":3409},"backtrace":["","#0 \/nas\/content\/live\/valahiaukcom\/wp-login.php(1120): register_new_user('danilou3757', 'dropunemle1987@...')","#1 {main}","thrown"]} 2024-03-25T21:01:26+00:00 CRITICAL Uncaught Error: Call to a member function has_errors() on null in /nas/content/live/valahiaukcom/wp-includes/user.php:3409 CONTEXT: {"error":{"type":1,"file":"\/nas\/content\/live\/valahiaukcom\/wp-includes\/user.php","line":3409},"backtrace":["","#0 \/nas\/content\/live\/valahiaukcom\/wp-login.php(1120): register_new_user('danilou3757', 'dropunemle1987@...')","#1 {main}","thrown"]} 2024-03-25T21:01:28+00:00 CRITICAL Uncaught Error: Call to a member function has_errors() on null in /nas/content/live/valahiaukcom/wp-includes/user.php:3409 CONTEXT: {"error":{"type":1,"file":"\/nas\/content\/live\/valahiaukcom\/wp-includes\/user.php","line":3409},"backtrace":["","#0 \/nas\/content\/live\/valahiaukcom\/wp-login.php(1120): register_new_user('danilou3757', 'dropunemle1987@...')","#1 {main}","thrown"]}
You can find the orders page screenshot here: https://ibb.co/mNWfhKx
Thanks, Adrian!
Hi @digitalmint,
Thank you for sharing. As a first step, I can see your WordPress and WooCommerce versions are out of date. Could you please try running all pending updates and seeing if that fixes it? You can take a full?backup?of your site before doing that or try the updates on a?staging?site to make sure nothing breaks while doing so.
?
Please let us know the results of your tests.Thanks!
-OPHello!
I made the updates and the app still don’t update the Orders tab ??
Can you check?
Here’s the updated system report:
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Index: 0.47MB + Engine InnoDB wp_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB wp_zbscrm_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### acf-field: 1 acf-field-group: 1 af_default_field: 19 af_order_rule: 1 af_reg_field: 2 attachment: 715 customize_changeset: 71 custom_css: 2 def_reg_fields: 10 e-landing-page: 1 elementor_font: 6 elementor_library: 33 elementor_snippet: 4 ep-synonym: 1 jetpack_migration: 2 jp_img_sitemap: 1 jp_pay_product: 1 jp_sitemap: 1 jp_sitemap_master: 1 jp_vid_sitemap: 1 mailpoet_page: 1 nav_menu_item: 82 oembed_cache: 2 page: 36 polylang_mo: 2 post: 4 product: 279 revision: 19 seedprod: 1 shop_coupon: 5134 shop_order: 19065 shop_order_refund: 426 um_directory: 1 um_form: 4 wpforms: 1 wppb-rf-cpt: 2 wppb-roles-editor: 12 wppb-ul-cpt: 1 wp_global_styles: 1 wp_template_part: 2 ### Security ### Secure connection (HTTPS): ? 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Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) outofstock (outofstock-ro) outofstock (outofstock-en) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-3 (rated-3-ro) rated-4 (rated-4) rated-4 (rated-4-en) rated-4 (rated-4-ro) rated-5 (rated-5) rated-5 (rated-5-en) rated-5 (rated-5-ro) Connected to Woo.com: ? Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 74 MB ### WC Pages ### Shop base: #2925 - /shop/ Cart: #2926 - /cart/ Checkout: #2927 - /checkout/ My account: ? Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #4776 - /terms-conditions/ ### Theme ### Name: Astra Version: 4.6.5 (update to version 4.6.12 is available) Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: /nas/content/live/valahiaukcom/wp-content/plugins/profile-builder-pro/add-ons-advanced/woocommerce/templates/myaccount-edit-profile.php version 7.0.1 is out of date. The core version is 8.7.0 Outdated Templates: ? Learn how to update ### Templates ### thumbnail: medium: medium_large: large: 1536x1536: 2048x2048: woocommerce_thumbnail: woocommerce_single: woocommerce_gallery_thumbnail: ### WC Pages Translations ### Shop base: ? Missing translation: English Cart: ? The shortcode or block is missing for the translations in Roman? English Checkout: ? My account: ? The shortcode or block is missing for the translations in Roman? English Terms and conditions: ? Missing translation: English ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-04-17 05:26:47 +01:00 Options: ? Notes: 185 Onboarding: completed ### Action Scheduler ### Complete: 31,939 Oldest: 2024-03-17 00:12:22 +0000 Newest: 2024-04-16 17:13:04 +0100 Failed: 3 Oldest: 2024-03-23 23:00:49 +0000 Newest: 2024-04-10 13:21:28 +0100 Pending: 13 Oldest: 2024-04-16 18:12:54 +0100 Newest: 2024-04-21 00:03:14 +0100 ### pdf-invoices ### PHP Version: ? Version 8.2.14 is installed. DOMDocument: ? Version 20031129 is installed. PCRE: ? Version 8.2.14 is installed. Zlib: ? Version 8.2.14 is installed. ZipArchive: ? Version 1.21.1 is installed. ICONV: ? Version 2.35 is installed. MBString: ? Yes GD: ? Version 8.2.14 is installed. PDF Generator: ? DOMPDF Order status to create invoice: ? Completed Set Resources Folder: ? True Remote Logo: ? False Which date does the invoice use?: ? Invoice PDF Creation Method: ? File New order email: ? No. Recipient : [email protected] [email protected] Cancelled order email: ? No. Recipient : [email protected] [email protected] Failed order email: ? No. Recipient : [email protected] [email protected] Order on-hold email: ? No. Recipient : customer Processing order email: ? No. Recipient : customer Completed order email: ? Yes using template file Template. Recipient : customer Refunded order email: ? No. Recipient : customer Customer invoice / Order details email: ? No. Recipient : customer Customer note email: ? No. Recipient : customer Reset password email: ? No. Recipient : customer New account email: ? No. Recipient : customer Admin PDF invoice email: ? No. Recipient : [email protected] Customer PDF invoice email: ? No. Recipient : customer Failed Subscription Renewal SCA Authentication email: ? No. Recipient : customer Pre-order Payment Action Needed email: ? No. Recipient : customer Payment Authentication Requested Email email: ? No. Recipient : [email protected] Addify Registration New User Email Admin email: ? No. Recipient : [email protected] Addify Registration Update User Email Admin email: ? No. Recipient : [email protected] Addify Registration New User Email to Customer email: ? No. Recipient : customer Addify Registration Pending User Email to Customer email: ? No. Recipient : customer Addify Registration Approved User Email to Customer email: ? No. Recipient : customer Addify Registration Disapproved User Email to Customer email: ? No. Recipient : customer ### Status report information ### Generated at: 2024-04-16 17:21:17 +01:00 `
- This reply was modified 7 months, 1 week ago by digitalmint.
?? hey @digitalmint
Thank you for reaching back, with further details on this.
As I understand, this is about the WooCommerce Mobile App.
Best if you contact our dedicated support team by going to “Help > Contact support” in the app.
I trust that points you in the right direction, but if you have more questions, let us know.
We’re happy to help.
- The topic ‘WooCommerce App is not updating orders’ is closed to new replies.