Woocommerce and Paypal checkout

Hi,

Could you please provide the report number ?

I returned on my website after the payment, but I could not access to my downloading files

when you say can not access, do you see any error information ? like file not existed or 404 not found error or something ?

Best regards,

Hi

Thanks a lot for this first answer. I don’t know why, but I don’t have any number, neither a date. But I have a report that I copy hereunder.

Server Variables
SERVER_SOFTWARE = LiteSpeed
DOCUMENT_ROOT = /home/aventuresculture/test.aventures-culturelles.fr
X-LSCACHE = on,crawler
LSWCP_TAG_PREFIX = 5e8
WP_SITEURL = NULL
WP_HOME = NULL
WP_CONTENT_DIR = /home/aventuresculture/test.aventures-culturelles.fr/wp-content
SHORTINIT = false
LSCWP_CONTENT_DIR = /home/aventuresculture/test.aventures-culturelles.fr/wp-content
LSCWP_CONTENT_FOLDER = wp-content
LSCWP_DIR = /home/aventuresculture/test.aventures-culturelles.fr/wp-content/plugins/litespeed-cache/
LITESPEED_TIME_OFFSET = 7200.0
LITESPEED_SERVER_TYPE = LITESPEED_SERVER_ENT
LITESPEED_CLI = NULL
LITESPEED_ALLOWED = true
LITESPEED_ON = true
LITESPEED_ON_IN_SETTING = true
LSCACHE_ADV_CACHE = true
LSWCP_TAG_PREFIX = 5e8

Wordpress Specific Extras
wordpress version = 5.2.2
siteurl = https://www.sitetest.aventures-culturelles.fr
home = https://www.sitetest.aventures-culturelles.fr
home_url = https://www.sitetest.aventures-culturelles.fr
locale = en
active theme = Bstone Child
active plugins = array (
0 => ‘bdthemes-element-pack/bdthemes-element-pack.php’,
1 => ‘duplicate-post/duplicate-post.php’,
2 => ‘elementor-pro/elementor-pro.php’,
3 => ‘elementor/elementor.php’,
4 => ‘enhanced-media-library/enhanced-media-library.php’,
5 => ‘limit-login-attempts-reloaded/limit-login-attempts-reloaded.php’,
6 => ‘litespeed-cache/litespeed-cache.php’,
7 => ‘tinymce-advanced/tinymce-advanced.php’,
8 => ‘woocommerce-booking/woocommerce-booking.php’,
9 => ‘woocommerce-gateway-paypal-express-checkout/woocommerce-gateway-paypal-express-checkout.php’,
10 => ‘woocommerce-product-addons/woocommerce-product-addons.php’,
11 => ‘woocommerce/woocommerce.php’,
12 => ‘wordpress-seo/wp-seo.php’,
13 => ‘wps-cleaner/wps-cleaner.php’,
14 => ‘wps-hide-login/wps-hide-login.php’,
15 => ‘wt-smart-coupons-for-woocommerce/wt-smart-coupon.php’,
)

LSCache Plugin Options
version = 2.9.8.2
radio_select = 1
auto_upgrade = false
purge_upgrade = true
cache_priv = true
cache_commenter = true
cache_rest = true
cache_page_login = true
timed_urls =
timed_urls_time = 23:00
cache_favicon = true
cache_resources = true
mobileview_enabled = false
mobileview_rules = Mobile|Android|Silk/|Kindle|BlackBerry|Opera\ Mini|Opera\ Mobi
cache_object = false
cache_object_kind = false
cache_object_host = localhost
cache_object_port = 11211
cache_object_life = 360
cache_object_persistent = true
cache_object_admin = true
cache_object_transients = true
cache_object_db_id = 0
cache_object_user =
cache_object_pswd =
cache_browser = false
cache_browser_ttl = 2592000
login_cookie =
check_advancedcache = true
use_http_for_https_vary = false
debug_disable_all = false
debug = 0
admin_ips = 127.0.0.1
debug_level = false
log_file_size = 3
heartbeat = true
debug_cookie = false
collaps_qs = false
log_filters = false
public_ttl = 604800
private_ttl = 1800
front_page_ttl = 604800
feed_ttl = 0
403_ttl = 3600
404_ttl = 3600
500_ttl = 3600
purge_by_post = -.H.M.PGSRP.PT.T
excludes_qs =
excludes_cat =
excludes_tag =
instant_click = false
css_minify = false
css_inline_minify = false
css_combine = false
css_combined_priority = false
css_http2 = false
css_exclude =
js_minify = false
js_inline_minify = false
js_combine = false
js_combined_priority = false
js_http2 = false
js_exclude =
optimize_ttl = 604800
html_minify = false
optm_qs_rm = false
optm_ggfonts_rm = false
optm_css_async = false
optm_ccss_gen = true
optm_ccss_async = true
optm_css_async_inline = true
optm_js_defer = false
optm_emoji_rm = false
optm_exclude_jquery = true
optm_ggfonts_async = false
optm_max_size = 1.2
optm_rm_comment = false
cdn = false
cdn_ori =
cdn_exclude =
cdn_remote_jquery = 0
cdn_quic = false
cdn_quic_email =
cdn_quic_key =
cdn_cloudflare = false
cdn_cloudflare_email =
cdn_cloudflare_key =
cdn_cloudflare_name =
cdn_cloudflare_zone =
media_img_lazy = false
media_img_lazy_placeholder =
media_placeholder_resp = false
media_placeholder_resp_color = #cfd4db
media_placeholder_resp_async = true
media_iframe_lazy = false
media_img_lazyjs_inline = false
media_optm_auto = false
media_optm_cron = true
media_optm_ori = true
media_rm_ori_bkup = false
media_optm_webp = false
media_optm_lossless = false
media_optm_exif = false
media_webp_replace = false
media_webp_replace_srcset = false
hash = hKAmvaiJUM5x9ToNKvcLQpWMZiUom1BP
nocache_cookies =
nocache_useragents =
crawler_include_posts = true
crawler_include_pages = true
crawler_include_cats = true
crawler_include_tags = true
crawler_excludes_cpt =
crawler_order_links = date_desc
crawler_usleep = 500
crawler_run_duration = 400
crawler_run_interval = 600
crawler_crawl_interval = 302400
crawler_threads = 3
crawler_load_limit = 1
crawler_domain_ip =
crawler_custom_sitemap =
crawler_cron_active = false
esi_enabled = false
esi_cached_admbar = true
esi_cached_commform = true
wc_update_interval = 0
wc_shop_use_front_ttl = true
woo_cache_cart = true
litespeed-cache-vary-group =
litespeed-cache-exclude-optimization-roles = array (
)
litespeed-cache-exclude-cache-roles = array (
)
litespeed-optm-css = array (
)
litespeed-optm-js-defer-excludes =
litespeed-media-lazy-img-excludes =
litespeed-media-lazy-img-cls-excludes =
litespeed-media-need-pull = false
litespeed-env-ref = false
litespeed-cache-drop_qs =
litespeed-cache-cdn_mapping = array (
0 =>
array (
‘url’ => false,
‘inc_img’ => ‘1’,
‘inc_css’ => ‘1’,
‘inc_js’ => ‘1’,
‘filetype’ => ‘.aac
.css
.eot
.gif
.jpeg
.js
.jpg
.less
.mp3
.mp4
.ogg
.otf
.pdf
.png
.svg
.ttf
.woff’,
),
)
litespeed-cdn-ori_dir = wp-content
wp-includes
/min/
litespeed-cache-dns_prefetch =
litespeed-cache-cloudflare_status = false
litespeed-log_ignore_filters = gettext
gettext_with_context
get_the_terms
get_term
litespeed-log_ignore_part_filters = i18n
locale
settings
option
litespeed-object_global_groups = users
userlogins
usermeta
user_meta
site-transient
site-options
site-lookup
blog-lookup
blog-details
rss
global-posts
blog-id-cache
litespeed-object_non_persistent_groups = comment
counts
plugins
litespeed-crawler-as-uids =
litespeed-crawler-cookies = array (
)
litespeed-adv-purge_all_hooks = switch_theme
wp_create_nav_menu
wp_update_nav_menu
wp_delete_nav_menu
create_term
edit_terms
delete_term
add_link
edit_link
delete_link
litespeed-forced_cache_uri =
litespeed-cache_uri_priv =
litespeed-optm_excludes =
litespeed-excludes_uri =
litespeed-media-webp_attribute = img.src
div.data-thumb
img.data-src
div.data-large_image
img.retina_logo_url
litespeed-optm-ccss-separate_posttype =
litespeed-optm-css-separate_uri =

/home/aventuresculture/test.aventures-culturelles.fr/.htaccess contents:
# BEGIN LSCACHE
## LITESPEED WP CACHE PLUGIN – Do not edit the contents of this block! ##
<IfModule LiteSpeed>
RewriteEngine on
CacheLookup on
RewriteRule .* – [E=Cache-Control:no-autoflush]
RewriteRule ^min/\w+\.(css|js) – [E=cache-control:no-vary]

### marker CACHE RESOURCE start ###
RewriteRule wp-content/.*/[^/]*(responsive|css|js|dynamic|loader|fonts)\.php – [E=cache-control:max-age=3600]
### marker CACHE RESOURCE end ###

### marker FAVICON start ###
RewriteRule favicon\.ico$ – [E=cache-control:max-age=86400]
### marker FAVICON end ###

</IfModule>
## LITESPEED WP CACHE PLUGIN – Do not edit the contents of this block! ##
# END LSCACHE
# BEGIN NON_LSCACHE
## LITESPEED WP CACHE PLUGIN – Do not edit the contents of this block! ##
### marker MINIFY start ###
<IfModule mod_rewrite.c>
RewriteEngine on
RewriteCond %{DOCUMENT_ROOT}%{REQUEST_URI} ^(.*)/min/(\w+)\.(css|js)$
RewriteCond %1/wp-content/cache/$2/$1.$2 -f
RewriteRule min/(\w+)\.(css|js) wp-content/cache/$2/$1.$2 [L]
</IfModule>
### marker MINIFY end ###

## LITESPEED WP CACHE PLUGIN – Do not edit the contents of this block! ##
# END NON_LSCACHE
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

I have no error information like 404 error, neither file which doesn’t exist.

To help you to see what I see, I made a print screen. You should be able to see it there
The account page

By the way, I noticed that if the product is free, my order status is completed. But if I have paid it, the status is On hold. I don’t know why.

If you don’t notice any issue in this report, perhaps it comes from another part.

Please, let me know. I’m far to be a specialist, but with your help, I can search in the right direction until I find the matter and solve it.

Thanks a lot

Hi,

By logic , if status is not completed but on hold , I believe it is normal behavior that doesn’t display the downloading link, isn’t it ?

Please test that if you enabel “disable all feature” in debug tab , which is essentially disables LSCWP for debugging purpose , will that work out as you expected ?

according to WooC doc:

Any gateways that defaults to On Hold or Pending Payment instead of Processing

If you manually set it to “complete” instead of “on hold” , will the download link show up ?

Best regards,

Hi,

I understand your remark. But in the Woocommerce setting, under Products – Downloadable Products, I left “Force download” and checked both boxes. According to the guide, the product to download should be available before the order is on the status “Completed”.
Woo download setting

I tried what you suggested in debug tab. The result is the same.

Yes if I manually set the order status on “complete”, then I can see and download the files.

Thanks a lot

Hi,

Asking for help in woocommerce forum, someone told me that the issue came from my cache plugin

I don’t wanna it sounds like I’m pushing you around , but clearly if you tried with “disable all feature” ,which means this is not LSCWP issue but WooC issue.

Perhaps this post here could provide you some helpful information.

Please try keep “disable all features” for the time being until you have fixed this order status issue.

if after that the issue still happens , we will be glad to assist you for further debug.

Best regards,

• This reply was modified 5 years, 8 months ago by qtwrk.

Thanks a lot.

You’re probably right. I’m afraid the responder gave me a wrong solution, saying that the issue came from your plugin.

I’m going to study your link carefully.

Thanks again for you look and your help