WooCommerce Analytics Taxes bug

Hello netcomagency,

Thank you for contacting WooCommerce support.

Could you share a screenshot of WooCommerce → Settings → Tax page?
Also, share screenshots of individual taxes you have set up in the WooCommerce Settings.

Once I have more information, I will be in a better position to assist you further.

Best regards.

Hi, thanks for your help. This is pics.

Hello netcomagency,

Thank you for your reply.

Thank you for sharing the screenshots.

This seems like a unique case. To troubleshoot further, I recommend clearing the analytics cache by navigating to WooCommerce > Status > Tools and running the Clear Analytics Cache tool.

If the figures still appear incorrect after that, try reimporting your historical data.
You can follow this guide for more details:
WooCommerce Analytics Cache

Let me know how it goes. ??

Best regards.

Hi @doublezed2 !

Same problem with cache cleared.

thanks for your help.

Hi @netcomagency ,

I’m sorry to hear that clearing the Analytics Cache didn’t fix the issue. Let’s try another tool. Could you try to reimport your historical data. This process can help align your analytics with the actual data.

Go to WooCommerce > Analytics > Settings and click the Import Historical Data button after selecting last 365 days. After the import, check the tax columns to see if it’s working correctly.

Let us know how it goes.

hi @reynierc thanks for your help but same problem after import.

Thank you for sharing an update @netcomagency.

As a next step, please temporarily disable all active plugins and have only WooCommerce as the active plugins, then head over to WooCommerce > Analytics > Settings?and click the?Import Historical Data button again.

Let us know how this goes.

Hi @ckadenge , thanks for your help but after disable all plugins, delete transient, import historical data, we have same problem.

Hi @netcomagency, thank you for the effort and the additional details! I was able to recreate this issue.

The Analytics report seems to be sensitive to tax rule edits, treating the result as essentially a new tax. In my case, I added a tax, completed an order, then deleted the tax. When I added back exactly the same tax, the tax report split the tax from a second order, as if it were 2 separate taxes.

This is also not how I would expect it to work, and agree it’s a bug. I wanted to report it, but found this existing issue that’s being worked on, and a proposed fix, waiting for approval:

• Tax Analytics report shows duplicated line items for tax codes and repeating tax names in tax code
• fix: Tax Analytics report shows duplicated line items on order with multiple tax rates

Subscribe to either or both of those issues. Then you’ll be notified when they progress.

While not ideal, a workaround in the meantime, is to check the boxes in the Analytics report, next to the split taxes. Then click the Compare button. That will show you a focussed report.

I hope that above is helpful.

hi @eastofwest , thanks for your wonderful help. Hope the bug will be resolved soon. Have a great week-end !

Hi @netcomagency,

Hope the bug will be resolved soon. Have a great week-end !

?While we may not have the exact timespan when this would be fixed, I recommend using the workaround shared by my colleague above. In the meantime, we thank you for your patience while our developers work on a possible fix.

Enjoy your week-end!