• Resolved mozak123

    (@mozak123)


    Hello!
    I have downloaded the woocommerce admin plugin but my analytics is still not working. The interesting thing was that it did work for the staging site when I downloaded the woocommerce admin plugin there.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.mehrabyannursery.com
    Site address (URL): https://www.mehrabyannursery.com
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.28
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1l-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: vdr_
    Total Database Size: 235.07MB
    Database Data Size: 70.41MB
    Database Index Size: 164.66MB
    vdr_woocommerce_sessions: Data: 8.52MB + Index: 0.13MB + Engine InnoDB
    vdr_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    vdr_woocommerce_order_items: Data: 0.45MB + Index: 0.16MB + Engine InnoDB
    vdr_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
    vdr_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    vdr_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_actionscheduler_actions: Data: 3.52MB + Index: 3.53MB + Engine InnoDB
    vdr_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_actionscheduler_logs: Data: 1.52MB + Index: 1.88MB + Engine InnoDB
    vdr_alp_pickup_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_commentmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    vdr_comments: Data: 2.52MB + Index: 0.94MB + Engine InnoDB
    vdr_frm_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_frm_items: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
    vdr_frm_item_metas: Data: 0.17MB + Index: 0.03MB + Engine InnoDB
    vdr_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_options: Data: 21.48MB + Index: 8.28MB + Engine InnoDB
    vdr_postmeta: Data: 10.52MB + Index: 6.03MB + Engine InnoDB
    vdr_posts: Data: 5.52MB + Index: 0.45MB + Engine InnoDB
    vdr_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_sib_model_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_sib_model_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    vdr_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_term_relationships: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
    vdr_term_taxonomy: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    vdr_usermeta: Data: 2.52MB + Index: 0.80MB + Engine InnoDB
    vdr_users: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
    vdr_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    vdr_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    vdr_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_wc_order_product_lookup: Data: 0.30MB + Index: 0.27MB + Engine InnoDB
    vdr_wc_order_stats: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    vdr_wc_order_tax_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    vdr_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    vdr_wc_product_meta_lookup: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
    vdr_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_wfpklist_template_data: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    vdr_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    vdr_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wpf_meta_data: Data: 0.33MB + Index: 0.70MB + Engine InnoDB
    vdr_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_wpf_meta_values: Data: 0.02MB + Index: 133.72MB + Engine InnoDB
    vdr_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    vdr_yith_wcwl: Data: 1.03MB + Index: 0.20MB + Engine InnoDB
    vdr_yith_wcwl_lists: Data: 1.02MB + Index: 0.38MB + Engine InnoDB
    vdr_yoast_indexable: Data: 2.52MB + Index: 0.67MB + Engine InnoDB
    vdr_yoast_indexable_hierarchy: Data: 0.25MB + Index: 0.36MB + Engine InnoDB
    vdr_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    vdr_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    vdr_yoast_seo_links: Data: 1.45MB + Index: 0.52MB + Engine InnoDB
    vdr_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 982
    blocks: 16
    custom_css: 1
    customize_changeset: 65
    frm_form_actions: 2
    frm_styles: 1
    gift_card: 2
    igmap: 2
    nav_menu_item: 30
    oembed_cache: 9
    page: 24
    post: 124
    product: 382
    product_variation: 523
    revision: 679
    shop_coupon: 3
    shop_order: 1678
    shop_order_refund: 12
    ux_template: 12
    wc_product_table: 15
    wp_global_styles: 1
    wpforms: 1
    yith_wcan_preset: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (28) ###
    
    Advanced Local Pickup for WooCommerce: by zorem – 1.4.0
    Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.4
    Discount Rules and Dynamic Pricing for WooCommerce: by Asana Plugins – 5.5.0
    Facebook for WooCommerce: by Facebook – 2.6.12
    Formidable Forms: by Strategy11 – 5.2.02.01
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.7.7
    Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.36
    PI WooCommerce order date time and type PRO: by PI Websolution – 3.3.4.6
    Pinterest for WooCommerce: by WooCommerce – 1.0.8
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 2.9.0
    Product Sales Report for WooCommerce: by Aspen Grove Studios – 1.5.1
    SiteGround Optimizer: by SiteGround – 7.0.6
    WooCommerce Product Table Lite: by WC Product Table – 2.4.1
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.2
    Product Filter by WooBeWoo: by WooBeWoo – 2.1.0
    Woo Category Base Permalink Fixer: by MasterNs – 2.3
    WooCommerce Admin: by WooCommerce – 3.2.1
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
    WooCommerce PayPal Payments: by WooCommerce – 1.7.0
    Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.34
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.24
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
    WooCommerce: by Automattic – 6.3.1
    WooSidebars: by WooCommerce – 1.4.6
    Yoast SEO: by Team Yoast – 18.3
    YITH WooCommerce Gift Cards: by YITH – 2.7.0
    YITH WooCommerce Wishlist: by YITH – 3.7.0
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #2062 - /shop/
    Cart: #2061 - /cart/
    Checkout: #2060 - /checkout/
    My account: #2059 - /my-account/
    Terms and conditions: #9489 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.15.4
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: –
    Shop country code: US
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ?
    
    ### Action Scheduler ###
    
    Complete: 2,161
    Oldest: 2021-08-16 08:24:13 +0000
    Newest: 2022-02-11 01:49:07 +0000
    
    Pending: 1,660
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2022-03-21 05:55:54 +0000
    
    Failed: 5
    Oldest: 2021-04-16 14:15:46 +0000
    Newest: 2021-04-16 14:15:46 +0000
    
    Canceled: 5,183
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2022-03-21 03:19:33 -04:00
    

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Margaret S. woo-hc

    (@margaretwporg)

    Hi @mozak123

    analytics is still not working. .. it did work for the staging site

    That is odd, but I’d recommend giving it another try after making the following correction →

    WC Database Version: 5.9.0

    You need to run a database update to match the core version of WooCommerce 6.3.1 , as there is a mismatch.

    You can do it from WooCommerce > Status > Tools > Update database.
    Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

    Before doing that make sure you have a good backup of your full site and database in place, so that if something goes wrong, you can easily restore your site to a functioning state. Most hosting providers have this included in the subscription, but you may also consider using a service like Jetpack, or a plugin like UpdraftPlus.

    Next, please go to WooCommerce ? Status ? Tools ? Clear analytics cache
    This clears the current WooCommerce Analytics cache. Once cleared, you can re-import the data from the bottom of the page at Analytics ? Settings

    If that doesn’t help either then please let us know.

    Thanks

    We haven’t heard back from you in a while, so I’m going to mark this thread as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter mozak123

    (@mozak123)

    Hi Margaret,
    After updating the woocommerce database to 6.3.1 it worked! There had been a failure in the update and all the scheduled actions were in pending instead of completed but once I manually ran the actions, it worked.

    Thanks for your help.

    Hi @mozak123

    After updating the woocommerce database to 6.3.1 it worked! There had been a failure in the update and all the scheduled actions were in pending instead of completed but once I manually ran the actions, it worked.

    Glad to hear that it’s all sorted out!

    Thanks for sharing your solution with the WooCommerce community. It’ll be helpful for others facing a similar issue.

    Feel free to create a new topic if you have any other questions.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Woocommerce Analytics not working even after Woocommerce Admin plugin’ is closed to new replies.