Woocommerce Analytics not working

  • Resolved ziorenzo22

    (@ziorenzo22)


    3 months, 4 weeks ago

    Hi everyone,

    I’m having an issue with WooCommerce on my WordPress site. When I go to the Analytics section (e.g., Orders, Revenue, Stock, etc.), instead of loading the data, I get a white screen.

    Here’s what I’ve tried so far:

    • Cleared my browser cache.
    • Updated all plugins to the latest version.

    Unfortunately, the problem persists, and I can’t access any analytics data.

    Has anyone experienced this issue before? Any suggestions on how to fix it would be greatly appreciated!

    Thank you!

    • This topic was modified 3 months, 4 weeks ago by ziorenzo22.
Viewing 6 replies - 1 through 6 (of 6 total)

  • I have the same problem.
    I reverted back to WooCommerce 9.3.3; but same issue.

    I guess some conflict with the latest release of WordPress…

    Thread Starter ziorenzo22

    (@ziorenzo22)

    I don’t have this issue when using the WooCommerce app.

    Plugin Support Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @ziorenzo22 ,

    I understand you’re having trouble accessing the Analytics section, and it’s showing a blank page. This can happen when something in your setup is preventing it from loading properly.

    To troubleshoot, could you try the following steps?

    • Deactivate all plugins except WooCommerce and switch to the default Storefront theme to see if the issue resolves.
    • If you have any custom code added, temporarily remove it to check if it’s causing the problem.

    It would also help if you could share your System Status Report so we can get a better understanding of your setup. To access it:

    1. Go to?WooCommerce > Status?in your dashboard.
    2. Click?Get system report?and then?Copy for support.

    Additionally, check if there are any fatal error logs related to WooCommerce under WooCommerce > Status > Logs. If you find anything, please share it with us.

    To make it easier to review, you can paste the information into a Code block in your reply or use pastebin.com and share the link.

    Finally, enabling the debug log can help us identify any errors that occur when accessing the Analytics section. You can enable it by adding the following lines to your?wp-config.php?file and then try accessing the Analytics section to see if any errors appear:

    define('WP_DEBUG', true);  
    define('WP_DEBUG_LOG', true);

    Once you’ve gathered this information, let us know so we can assist you further. ??

    Thread Starter ziorenzo22

    (@ziorenzo22)

    Hi @jonayedhosen

    Thank you for your email. I haven’t gone through the troubleshooting steps yet, but I’m starting by sharing the requested information via Pastebin: https://pastebin.com/pk73V3vv

    I’ll work on the steps you outlined and will keep you updated if I find anything relevant. Let me know if there’s anything you’d like me to focus on first.

    I probably found the solution.
    It’s a browser caching issue.

    Delete all your browser history and check again.

    If you have another device, try if the Analytics are visible, so you know it’s a local cache issue on that device.

    Hi @ziorenzo22,

    Could you please try the shared steps by @davelo to see if this makes any difference?

Viewing 6 replies - 1 through 6 (of 6 total)
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