Woocommerce Analytics not read order

Hi @vdg25,

It looks like WooCommerce Analytics is having trouble syncing orders. To resolve this, try manually re-importing analytics data.

1. Go to WooCommerce > Status > Tools and clear the Analytics Cache.
2. Then, navigate to WooCommerce > Analytics > Settings and click “Start Import” under “Import Historical Data.”

Next, check for any pending or failed scheduled actions related to analytics:

1. Go to WooCommerce > Status > Scheduled Actions.
2. Look for any Pending or Failed actions with wc-admin_import_orders.
3. If you find any, try manually running them or clearing any stuck jobs.

Finally, make sure your database is up to date:

1. Go to WooCommerce > Status > Tools.
2. Click “Update Database” and allow it to complete.

Let me know if the issue persists after trying these steps.

Thanks for the reply

I followed your instructions and in the Pending state I find two actions
wc-admin_import_batch_init_orders
wc-admin_import_batch_init_customers

that are not completed.
In the Pending state I have a total of 963 shares. Could this be the problem? Thank you

Hi @vdg25,

Thank you for your response. WooCommerce relies on the Action Scheduler to process analytics data. Since these actions are stuck in a pending state and not completing, it indicates that background tasks are not running correctly. The backlog of 963 pending actions could be preventing new processes from executing.

To resolve this, please follow the steps I shared earlier, including manually running the pending actions. You may need to install the Action Scheduler plugin for this.

Additionally, navigate to WooCommerce > Status > Logs and share any fatal error logs found there for further troubleshooting.