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Resolved

(@atsiteros)

Hi there, I am unable to view WooCommerce Analytics Stats since last week. I get the error message. Error getting stats. Please try again later. with the huge purple warning triangles displayed.

I have cleared the analytics cache, it does not help. This is the status report below.

Please can you assist?

WordPress Environment

WordPress address (URL): https://coldbuster.co.za
Site address (URL): https://coldbuster.co.za
WC Version: 7.7.0
REST API Version: ? 7.7.0
WC Blocks Version: ? 10.0.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_ZA
External object cache: –

Server Environment

Server Info: nginx/1.20.2
PHP Version: 8.2.3
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.5.17-MariaDB-1:10.5.17+maria~ubu2004-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.7.0
WC Database Prefix: wp_
Total Database Size: 39.45MB
Database Data Size: 31.13MB
Database Index Size: 8.32MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.25MB + Index: 0.15MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 2.50MB + Index: 1.18MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_comments: Data: 1.01MB + Index: 0.35MB + Engine MyISAM
wp_cr_local_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_em_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_em_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_em_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_em_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_em_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_em_tickets_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hugeit_slider_slide: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hugeit_slider_slider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.77MB + Index: 0.15MB + Engine MyISAM
wp_pmxe_exports: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wp_pmxe_posts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_templates: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_imports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 5.72MB + Index: 2.58MB + Engine MyISAM
wp_posts: Data: 1.20MB + Index: 0.18MB + Engine MyISAM
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 1.86MB + Index: 1.13MB + Engine MyISAM
wp_users: Data: 0.21MB + Index: 0.15MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.18MB + Index: 0.13MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.16MB + Index: 0.13MB + Engine MyISAM
wp_wc_order_stats: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.07MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblockediplog: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_wfblocks7: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wfconfig: Data: 3.29MB + Index: 0.01MB + Engine MyISAM
wp_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 5.28MB + Index: 0.63MB + Engine MyISAM
wp_wfhits: Data: 0.51MB + Index: 0.13MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wfknownfilelist: Data: 3.83MB + Index: 0.19MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.31MB + Index: 0.07MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 0.12MB + Index: 0.06MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpgmza_circles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpgmza_maps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_polygon: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpgmza_polylines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpgmza_rectangles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_emails_log: Data: 0.17MB + Index: 0.03MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wp_yoast_indexable: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

Post Type Counts

amn_mi-lite: 1
attachment: 129
cookielawinfo: 6
custom_css: 3
customize_changeset: 5
elementor_library: 2
faq: 11
flamingo_contact: 69
flamingo_inbound: 101
jetpack_migration: 2
mc4wp-form: 2
nav_menu_item: 44
oembed_cache: 4
optionsframework: 4
page: 17
portfolio: 9
post: 7
product: 18
product_variation: 46
revision: 118
shop_coupon: 17
shop_options: 1
shop_order: 1411
shop_order_refund: 16
slider: 1
wpcf7_contact_form: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (26)

Akismet Anti-Spam Spam Protection: by Automattic - Anti Spam Team – 5.1
Banner Management For WooCommerce: by theDotstore – 2.4.0
Call Now Button: by NowButtons.com – 1.4.0
Classic Editor: by WordPress Contributors – 1.6.3
Classic Widgets: by WordPress Contributors – 0.3
Contact Form 7: by Takayuki Miyoshi – 5.7.6
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.9
Customer Reviews for WooCommerce: by CusRev – 5.27.0
GTM4WP: by Thomas Geiger – 1.16.2
Elementor: by Elementor.com – 3.13.3
Essential Addons for Elementor: by WPDeveloper – 5.7.3
Flamingo: by Takayuki Miyoshi – 2.4
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.4
Nginx Helper: by rtCamp – 2.2.3
Redirection: by John Godley – 5.3.10
Simple Social Icons: by StudioPress – 3.1.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.23.4.26

WooCommerce Payfast Gateway: by WooCommerce – 1.5.2 (update to version 1.5.3 is available)
Discounts Per Payment Method on WooCommerce: by Claudio Sanches – 3.1.0
WooCommerce Shipment Tracking: by WooCommerce – 2.3.1
WooCommerce: by Automattic – 7.7.0 (update to version 7.7.2 is available)
Wordfence Security: by Wordfence – 7.9.2
Yoast SEO: by Team Yoast – 20.8
WP Crontrol: by John Blackbourn & crontributors – 1.15.2
WP Mail SMTP Pro: by WP Mail SMTP – 3.8.0
WPForms Lite: by WPForms – 1.8.1.3

Inactive Plugins (2)

Simple Banner: by Ryan Petersen – 2.15.1
WP Mail SMTP: by WP Mail SMTP – 3.8.0

Settings

API Enabled: ?
Force SSL: –
Currency: ZAR (R)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #1914 - /shop/
Basket: #1915 - /cart/
Checkout: #1916 - /checkout/
My account: #1917 - /my-account/
Terms and conditions: #1983 - /terms-conditions/

Theme

Name: Astra
Version: 4.1.5
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-06-13 06:49:18 +02:00
Options: ?
Notes: 158
Onboarding: completed

Action Scheduler

Complete: 501
Oldest: 2023-05-13 11:42:28 +0200
Newest: 2023-06-13 08:10:22 +0200

Failed: 2
Oldest: 2023-04-05 07:25:41 +0200
Newest: 2023-05-24 06:52:53 +0200

Pending: 6
Oldest: 2023-06-13 10:10:40 +0200
Newest: 2023-06-19 20:44:42 +0200

Status report information

Generated at: 2023-06-13 08:15:04 +02:00
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The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Thread Starter atsiteros
(@atsiteros)

1 year, 5 months ago

Hi there, just following up on my ticket. I have not received a reply yet, and still experiencing the problem. It is not a plugin problem, as I have a test site with exactly the same plugins and themes, but different hosting, and it works there? Please see attached logs sent and assist?

Thank you

Saif
(@babylon1999)

1 year, 5 months ago

Hello @atsiteros,

Sorry for the late reply!

I can reproduce the problem in PHP 8.2, but only when the Query Monitor plugin is active. Therefore, I believe there may be a conflict with one of your plugins as well.

Link to image: https://d.pr/i/aPi7PM

You can try downgrading to PHP 8.0 or 8.1. If that doesn’t help, please try disabling all plugins and switching to the Storefront to determine which plugin is causing the issue. ??

Let us know how it goes!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WooCommerce Analytics – Error getting Stats. Please try again later.’ is closed to new replies.