WooCommerce analytics email not sent, showing Pending status

  • Resolved alfaholic

    (@alfaholic)


    2 years, 2 months ago

    This feature never worked flawlessly, sometimes I try to get the data for a day or two until it finally sends the email, however this time after a week it does not work. All my requests are Pending.

    Is there a solution to this?

    • This topic was modified 2 years, 2 months ago by alfaholic.
Viewing 1 replies (of 1 total)

  • Hi @alfaholic!

    Thank you for reaching out.

    I understand that you are not receiving analytics emails.

    As a first step, let’s discard a conflict between WooCommerce and your theme or another plugin installed on your site.

    To do this, temporarily switch your theme back to Storefront, disable all plugins except WooCommerce, and then try again to send the reports.

    If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

    Before proceeding, please make sure that you have a backup of your site and database in place, and if something goes wrong, you can restore your site to a functioning state.

    More about how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

Viewing 1 replies (of 1 total)
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