WooCommerce Amazon Fulfillment Plugin

This review is of the WooCommerce Amazon Fulfillment plugin, since that plugin does not have a review page I will leave it here so perhaps others can find.

I give it two stars because its basic functionality of sending the orders from Woocommerce to Amazon works BUT a critical part does not.

Tracking numbers are not pulled into Woocommerce until a customer visits their My Account page at which time the plugin pulls the tracking information into Woocommerce BUT instead of putting the information into the tracking field it puts the information into the notes field so no way for customers to click on the tracking information and view the tracking or to alert the customer to tracking events.

What makes this really bad is for customer service when a customer calls asking about their order as the admin I have no way to tell the plugin to grab the tracking information so I have to use Woocommerce to find the order information then go over to Amazon to find the tracking information which is a waste of time.

What customer support has to say about this is that the tracking module in Woocommerce is not installed by default so they do not support it and as far as getting tracking info as the admin they say I should get an email from Amazon with the tracking info so I can manually input it in Woocommerce. If I wanted to do it manually I would not have purchased the plugin.