woocommerce all options not working no variable product working

  • Resolved waleednasir1024

    (@waleednasir1024)


    1 year, 7 months ago

    hello, a strange issue is occurring with me out of no where my site stopped working i had to replace all core wp files and clean my site and everything but now in editing a product no buttons are working and in inspecting screen i see a bunch of errors related to js or jquery, i am unable to select any variation on the front end of the product either for variable product.

    i have disabled all plugins except WooCommerce and activated the default theme twenty twenty two and three and storefront theme checked with all but the issue remain the same i have rolled back WooCommerce to previous version too but no use. below i will be posting a video link for you to check the issue visually and my system report too.

    (i have rolled back my WordPress version to 6.1 because the latest version is even more broke and nothing works in that.)

    i have even reinstalled all themes and plugins along with core wp files but the issue is still there.

    heres the video : https://www.loom.com/share/adc34b63908c40a0be63351cfddf9091

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @waleednasir1024

    Thanks for reaching out!

    I am sorry to hear that you are experiencing issues with the variable products on your site wherein you are unable to create and/or select product variation.

    I replicated the scenario on my personal site running on the default Storefront theme, and WooCommerce 7.6.0, however, I am unable to reproduce the issue on my end. I am unable to create a new variable product or even edit an existing one.

    I understand that you’ve deactivated all plugins and switched to the default themes, however, the issue still persists.

    For us to investigate this further, can you please try once again to switch to the default Storefront theme and only WooCommerce plugin is enabled, create or edit any variable product and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Hi @waleednasir1024

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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