Woocommerce add to cart not working – (empty cart)

  • Resolved pulgaradamse

    (@pulgaradamse)


    3 years, 3 months ago

    Hi

    I have the following problem

    The “add to cart” button is not doing its job. Products are not being added to the shopping cart, and it remains permanently empty

    It must be a cache problem of some element or instance since I did the tests to rule out plugins conflict and did theme tests …. nothing, the error persists with the most basic of elements and resources.

    In a browser I have 1 product in the cart, which I cannot modify, add units or delete. In another browser with my wp user I can’t add anything to the cart resulting in an empty cart notice.

    Our host provider reviewed internal parameters and log messages and concluded that there is nothing strange or cache parameters that is preventing the refresh of woocommerce.

    Thanks, please we need assistance

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

  • Hi there,

    Product Added to the cart
    Link to image: https://snipboard.io/bl6FtQ.jpg

    I added 1 item to the cart but I am unable to edit it once added.

    To check this better, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter pulgaradamse

    (@pulgaradamse)

    Hi @ihereira

    effectively this is what happens … you can add but later you can not edit, delete or simply permanently indicates the empty cart. We have tried all, theme changes, deactivate all plugins except woocommerce and the result is the same

    
### WordPress Environment ###

WordPress address (URL): https://eq-store.com
Site address (URL): https://eq-store.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 3000
cURL Version: 7.29.0
NSS/3.28.4

SUHOSIN Installed: –
MySQL Version: 5.5.68-MariaDB
Max Upload Size: 120 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Tama?o total de la base de datos: 57.86MB
Tama?o de los datos de la base de datos: 43.20MB
Tama?o del índice de la base de datos: 14.66MB
wp_woocommerce_sessions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.13MB + índice: 0.14MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 0.05MB + índice: 0.13MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_comments: Datos: 0.09MB + índice: 0.09MB + Motor InnoDB
wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_options: Datos: 5.36MB + índice: 0.02MB + Motor InnoDB
wp_postmeta: Datos: 4.52MB + índice: 5.03MB + Motor InnoDB
wp_posts: Datos: 18.52MB + índice: 3.88MB + Motor InnoDB
wp_revslider_css: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
wp_revslider_css_bkp: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
wp_revslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_sliders: Datos: 0.03MB + índice: 0.02MB + Motor InnoDB
wp_revslider_sliders_bkp: Datos: 0.03MB + índice: 0.02MB + Motor InnoDB
wp_revslider_slides: Datos: 0.38MB + índice: 0.02MB + Motor InnoDB
wp_revslider_slides_bkp: Datos: 1.52MB + índice: 0.02MB + Motor InnoDB
wp_revslider_static_slides: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_revslider_static_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_termmeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wp_terms: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_term_relationships: Datos: 0.11MB + índice: 0.08MB + Motor InnoDB
wp_term_taxonomy: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_transbank_inscriptions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_usermeta: Datos: 2.52MB + índice: 3.03MB + Motor InnoDB
wp_users: Datos: 0.17MB + índice: 0.17MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.06MB + índice: 0.09MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_zapier_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_webpay_rest_transactions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_webpay_transactions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yoast_indexable: Datos: 5.50MB + índice: 1.03MB + Motor InnoDB
wp_yoast_indexable_hierarchy: Datos: 0.16MB + índice: 0.00MB + Motor InnoDB
wp_yoast_migrations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yoast_primary_term: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
wp_yoast_seo_links: Datos: 0.14MB + índice: 0.00MB + Motor InnoDB
wp_yoast_seo_meta: Datos: 2.52MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

attachment: 17889
br_minmax_limitation: 3
custom_css: 1
customize_changeset: 117
etheme_portfolio: 6
nav_menu_item: 118
oembed_cache: 3
page: 24
post: 25
product: 315
revision: 595
shop_order: 104
staticblocks: 11
testimonials: 3
vc_grid_item: 3
vc_settings_preset: 1
wc_zapier_feed: 3
wpephpcompat_jobs: 11
zona: 53

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Akismet Anti-Spam: por Automattic – 4.2.1
Territorios Personalizados para WooCommerce: por Enrique J. Ros – 2.0.2
Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.2
XStore Core: por 8theme – 4.0.10
Hello Dolly: por Matt Mullenweg – 1.7.2
Hide Categories Or Products On Shop Page: por Kaushik Nakrani – 1.0.3
Insert Headers and Footers: por WPBeginner – 1.6.0
WPBakery Page Builder: por Michael M - WPBakery.com – 6.7.0
LiveChat WooCommerce: por LiveChat – 2.2.2
Loco Translate: por Tim Whitlock – 2.5.5
Cantidad minima y máxima para Woocommerce: por BeRocket – 1.3.2.1
No Gutenberg - Disable Block Editor - Back to Classic Editor: por Fernando Tellado – 1.0.11
Slider Revolution: por ThemePunch – 6.5.11
Transbank Webpay REST: por TransbankDevelopers – 1.5.3
Min Max Quantity & Step Control for WooCommerce: por CodeAstrology – 2.1.0
WooCommerce - Store Exporter: por Visser Labs – 2.7
WooCommerce: por Automattic – 5.9.0
WordPress Importer: por wordpressdotorg – 0.7
Yoast SEO: por Equipo Yoast – 17.6
WP Crontrol: por John Blackbourn & crontributors – 1.12.0

### Inactive Plugins (4) ###

Google Analytics for WordPress by MonsterInsights: por MonsterInsights – 8.2.0
PHP Compatibility Checker: por WP Engine – 1.5.2
Transbank Webpay Plus: por Transbank – 2.7.8
W3 Total Cache: por BoldGrid – 2.2.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: CLP ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Base de la tienda: #6628 - /tienda/
Carrito: #6629 - /carro/
Finalizar compra: #6630 - /finalizar-compra/
Mi cuenta: #6631 - /mi-cuenta/
Términos y condiciones: #7184 - /terminos-y-condiciones/

### Theme ###

Name: XStore Child
Version: 0.0.1
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 8.0.10
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

### Templates ###

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore-child/woocommerce/emails/admin-cancelled-order.php
xstore-child/woocommerce/emails/admin-failed-order.php
xstore-child/woocommerce/emails/admin-new-order.php
xstore-child/woocommerce/emails/customer-completed-order.php
xstore-child/woocommerce/emails/customer-invoice.php
xstore-child/woocommerce/emails/customer-new-account.php
xstore-child/woocommerce/emails/customer-note.php
xstore-child/woocommerce/emails/customer-on-hold-order.php
xstore-child/woocommerce/emails/customer-processing-order.php
xstore-child/woocommerce/emails/customer-refunded-order.php
xstore-child/woocommerce/emails/customer-reset-password.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/dashboard.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php

### Action Scheduler ###

Completo: 68
Oldest: 2021-11-30 18:03:36 +0000
Newest: 2021-12-06 13:34:27 +0000

### Status report information ###

Generated at: 2021-12-06 13:34:44 +00:00

    Hi @pulgaradamse

    I would also recommend checking in with your web host to see if they are caching the site at a server level. If so, perhaps clearing the cache would help.

    Thread Starter pulgaradamse

    (@pulgaradamse)

    Hi @maykato

    As I pointed out when raising the problem … we performed all the tests of the theme, of other plugins and we also spoke with our host provider to review what you mentioned, according to him everything is ok at the host level

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @pulgaradamse

    From experience what you’re experiencing is not directly related to WooCommerce otherwise all sites would be experiencing the same behaviour, which is not the case when testing for us.

    **Test Site:** https://woostaging.mystagingwebsite.com/

    Testing on your site I was also able to add the products which have an add to cart button to your site’s cart.

    https://eq-store.com/tienda/

    Like you described it does however seem that something isolated to your specific site is interfering with the WooCommerce cart functionality though preventing me from changing quantities or removing products from the cart. I’m also seeing the exact same behaviour when using Chrome, Firefox and Safari browsers with no difference between different browsers.

    Image Link: https://cloudup.com/crmRXDS6nhy

    Inspecting the site using my browser console I’m also not seeing any errors with the cart itself when adjusting the quantity or trying to remove the product from the cart.

    What I’d suggest is performing a conflict test again this time using the process below.

    Disable all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter pulgaradamse

    (@pulgaradamse)

    Hi @stuartduff

    Very grateful for your response.

    As we indicated previously, we have already carried out the process of deactivating plugins and changing the theme at least 3 times and it did not work … we have done it once more step by step as you indicate and it does not work. Along with this we consulted our hosting if there was any cache configuration that was influencing which was discarded.

    It is a rather rare error and it has been difficult to solve … we have followed different guides for this error and nothing.

    Please, if you can assist us with any other solution, we will be very grateful. We will return to the support of our hosting to insist once more if the solution is for this aspect.

    Greetings and thanks

    Mirko P.

    (@rainfallnixfig)

    Hi @pulgaradamse,

    Thanks for trying the conflict testing.

    Let’s see if there is an error on the WooCommerce logs and the browser console. Kindly provide us the following:

    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
    • Developer Console: Right-click on the page or press F12 on the keyboard and select “Inspect” (this option will show up on most browsers). In the developer tools that will pop up you should see a “Console” tab. From there, please send us a screenshot of what’s being displayed using a tool like snipboard.io.

    Thanks!

    Thread Starter pulgaradamse

    (@pulgaradamse)

    Hi @rainfallnixfig

    Thanks for answering.

    We hope you can find something to help us. We keep checking everything to find the problem.

    We have replicated the error through the page, it still does not add products to the cart and does not allow to remove 1 product that has been in the cart for a long time but under no circumstances have we been able to delete or edit its quantity, nothing.

    We share what is requested, regards!!!!

    https://snipboard.io/CquzQ6.jpg

    
### WordPress Environment ###

WordPress address (URL): https://eq-store.com
Site address (URL): https://eq-store.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 3000
cURL Version: 7.29.0
NSS/3.28.4

SUHOSIN Installed: –
MySQL Version: 5.5.68-MariaDB
Max Upload Size: 120 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Tama?o total de la base de datos: 58.99MB
Tama?o de los datos de la base de datos: 44.33MB
Tama?o del índice de la base de datos: 14.66MB
wp_woocommerce_sessions: Datos: 0.17MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.13MB + índice: 0.14MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 0.05MB + índice: 0.13MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_comments: Datos: 0.09MB + índice: 0.09MB + Motor InnoDB
wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_options: Datos: 6.36MB + índice: 0.02MB + Motor InnoDB
wp_postmeta: Datos: 4.52MB + índice: 5.03MB + Motor InnoDB
wp_posts: Datos: 18.52MB + índice: 3.88MB + Motor InnoDB
wp_revslider_css: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
wp_revslider_css_bkp: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
wp_revslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_sliders: Datos: 0.03MB + índice: 0.02MB + Motor InnoDB
wp_revslider_sliders_bkp: Datos: 0.03MB + índice: 0.02MB + Motor InnoDB
wp_revslider_slides: Datos: 0.38MB + índice: 0.02MB + Motor InnoDB
wp_revslider_slides_bkp: Datos: 1.52MB + índice: 0.02MB + Motor InnoDB
wp_revslider_static_slides: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_revslider_static_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_termmeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wp_terms: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_term_relationships: Datos: 0.11MB + índice: 0.08MB + Motor InnoDB
wp_term_taxonomy: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_transbank_inscriptions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_usermeta: Datos: 2.52MB + índice: 3.03MB + Motor InnoDB
wp_users: Datos: 0.17MB + índice: 0.17MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.06MB + índice: 0.09MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_zapier_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_webpay_rest_transactions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_webpay_transactions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yoast_indexable: Datos: 5.50MB + índice: 1.03MB + Motor InnoDB
wp_yoast_indexable_hierarchy: Datos: 0.14MB + índice: 0.00MB + Motor InnoDB
wp_yoast_migrations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yoast_primary_term: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
wp_yoast_seo_links: Datos: 0.14MB + índice: 0.00MB + Motor InnoDB
wp_yoast_seo_meta: Datos: 2.52MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

attachment: 17889
br_minmax_limitation: 3
custom_css: 1
customize_changeset: 120
etheme_portfolio: 6
nav_menu_item: 118
oembed_cache: 3
page: 24
post: 25
product: 315
revision: 595
shop_order: 104
staticblocks: 11
testimonials: 3
vc_grid_item: 3
vc_settings_preset: 1
wc_zapier_feed: 3
wpephpcompat_jobs: 11
zona: 53

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Akismet Anti-Spam: por Automattic – 4.2.1
Territorios Personalizados para WooCommerce: por Enrique J. Ros – 2.0.2
Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.2
XStore Core: por 8theme – 4.0.10
Hello Dolly: por Matt Mullenweg – 1.7.2
Hide Categories Or Products On Shop Page: por Kaushik Nakrani – 1.0.3
Insert Headers and Footers: por WPBeginner – 1.6.0
WPBakery Page Builder: por Michael M - WPBakery.com – 6.7.0
LiveChat WooCommerce: por LiveChat – 2.2.2
Loco Translate: por Tim Whitlock – 2.5.5
Cantidad minima y máxima para Woocommerce: por BeRocket – 1.3.2.2
No Gutenberg - Disable Block Editor - Back to Classic Editor: por Fernando Tellado – 1.0.11
PHP Compatibility Checker: por WP Engine – 1.5.2
Slider Revolution: por ThemePunch – 6.5.11
Transbank Webpay REST: por TransbankDevelopers – 1.5.3
WooCommerce - Store Exporter: por Visser Labs – 2.7
WooCommerce: por Automattic – 5.9.0
WordPress Importer: por wordpressdotorg – 0.7
Yoast SEO: por Equipo Yoast – 17.6

### Inactive Plugins (5) ###

Google Analytics for WordPress by MonsterInsights: por MonsterInsights – 8.2.0
Min Max Quantity & Step Control for WooCommerce: por CodeAstrology – 2.1.0
Transbank Webpay Plus: por Transbank – 2.7.8
W3 Total Cache: por BoldGrid – 2.2.0
WP Crontrol: por John Blackbourn & crontributors – 1.12.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: CLP ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Base de la tienda: #6628 - /tienda/
Carrito: #6629 - /carro/
Finalizar compra: #6630 - /finalizar-compra/
Mi cuenta: #6631 - /mi-cuenta/
Términos y condiciones: #7184 - /terminos-y-condiciones/

### Theme ###

Name: XStore Child
Version: 0.0.1
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 8.0.10
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

### Templates ###

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore-child/woocommerce/emails/admin-cancelled-order.php
xstore-child/woocommerce/emails/admin-failed-order.php
xstore-child/woocommerce/emails/admin-new-order.php
xstore-child/woocommerce/emails/customer-completed-order.php
xstore-child/woocommerce/emails/customer-invoice.php
xstore-child/woocommerce/emails/customer-new-account.php
xstore-child/woocommerce/emails/customer-note.php
xstore-child/woocommerce/emails/customer-on-hold-order.php
xstore-child/woocommerce/emails/customer-processing-order.php
xstore-child/woocommerce/emails/customer-refunded-order.php
xstore-child/woocommerce/emails/customer-reset-password.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/dashboard.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php

### Action Scheduler ###

Completo: 74
Oldest: 2021-11-30 18:03:36 +0000
Newest: 2021-12-09 14:49:58 +0000

### Status report information ###

Generated at: 2021-12-09 14:57:15 +00:00
    Mirko P.

    (@rainfallnixfig)

    Hello @pulgaradamse,

    Thanks for sharing a screenshot of your developer console.

    I would recommend that you also share with us any fatal error logs you may find by following these steps:

    1. Go to WooCommerce > Status > Logs
    2. In the top right corner, open the drop-down and select the latest fatal error log, then click view to load it. Here’s what that looks like: https://d.pr/i/tCljQd
    3. Copy/paste the log into your response on this thread.

    One thing I noticed after checking the System Status report is that your current MySQL version is lower than the recommended one on our server requirements page:

    https://woocommerce.com/document/server-requirements/#h-server-requirements

    So I’d suggest you submit a support request to your host and let them update your MySQL database version. Before doing this make sure to save a full backup of your website and database. This way, if something goes wrong, you can easily restore your site to a functioning state.

    Lastly, you could purge the cache from your W3 Total Cache plugin and make sure the cart page is excluded. More info at https://woocommerce.com/document/configuring-caching-plugins/.

    Thanks.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.

    Thread Starter pulgaradamse

    (@pulgaradamse)

    Hi @rainfallnixfig

    we have not technically fixed the problem. We did a detailed review to determine if there were corrupt records in the DB, but it was not the reason.

    We are analyzing the option to update MySQL on our server but we do not think that is the reason, although it does need an upgrade, this is a high capacity shared character server with more domains and we would have to take a long time to make sure that none will be affected. The main reason for discarding the MySQL version is that on this server we have another site exactly the same as the one that troubles us and it does not have any errors (this site was copied, giving rise to the site with problems). We insist that the DB upgrade is important but it would not be the reason since other sites with woo inside the server work perfectly.

    The simple definition error is locked cache storage … something like that. The shopping cart is not updated, you cannot delete, add amounts, nothing.

    We will try the following: Uninstall woo and delete all the tables from the DB corresponding to these tools, then we will reinstall woo generating the tables again. Finally we will import the products.

    Greetings and attentive to any new information or help that you can give us.

    • This reply was modified 3 years, 3 months ago by pulgaradamse.
    Mirko P.

    (@rainfallnixfig)

    Hi @pulgaradamse,

    Thanks for getting back to us.

    We will try the following: Uninstall woo and delete all the tables from the DB corresponding to these tools, then we will reinstall woo generating the tables again. Finally we will import the products.

    That sounds like a plan. Hopefully, you will manage to get this sorted.

    If you have any other questions or if we can help with anything else please do let us know.

    Cheers.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Woocommerce add to cart not working – (empty cart)’ is closed to new replies.