Woocommerce 8.4.0 problem with shipped orders

Hi @fabiomaticus

Thanks for reaching out!

I understand that orders have a status Shipped on your site are not visible under WooCommerce > Orders, however, these can be seen via the WooCommerce Mobile App. Furthermore, if you change the status to a different one, it is now showing as expected, correct?

As a first step, can you please share with us how did you add the order status Shipped on your site since this is not part of the core functions of WooCommerce?

If you’re unsure, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

My Syste Status Report

` WordPress Environment

WordPress address (URL): https://www.babisashop.com<br>Site address (URL): https://www.babisashop.com<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: it_IT<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.1.26<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 600<br>PHP Max Input Vars: 2000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2

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advanced-cache.php: advanced-cache.php Must Use Plugins (1)

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Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

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Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart.php<br>flatsome/woocommerce/cart/mini-cart.php<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/order-received.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome-child/woocommerce/emails/customer-on-hold-order.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/rating.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php WooPayments

Version: 6.9.1<br>Connected to WPCOM: Sì<br>WPCOM Blog ID: 223032234<br>Account ID: acct_1OKHRCCEaPEutxc7<br>Payment Gateway: Abilitato<br>Test Mode: Disabilitato<br>UPE: Abilitato (deferred_intent)<br>UPE Enabled APMs: card<br>WooPay: Non idoneo<br>Apple Pay / Google Pay: Disabilitato<br>Fraud Protection Level: basic<br>Multi-currency: Abilitato<br>Public Key Encryption: Disabilitato<br>Auth and Capture: Abilitato<br>Documents: Abilitato<br>Logging: Disabilitato WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: IT<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-13 20:02:05 +01:00<br>Options: ?<br>Notes: 83<br>Onboarding: completed Action Scheduler

Operazione annullata: 1<br>Oldest: 2023-12-12 00:14:31 +0100<br>Newest: 2023-12-12 00:14:31 +0100

Completato: 21.470<br>Oldest: 2023-11-12 17:58:46 +0100<br>Newest: 2023-12-13 12:17:20 +0100

Operazione non riuscita: 53<br>Oldest: 2023-09-14 20:17:00 +0200<br>Newest: 2023-12-07 09:42:28 +0100

In attesa: 2<br>Oldest: 2023-12-13 22:35:34 +0100<br>Newest: 2023-12-29 01:02:44 +0100 Status report information

Generated at: 2023-12-13 17:58:34 +01:00<br>`

Hello @fabiomaticus,

Just to clarify, WooCommerce doesn’t have a Shipped status by default. Is this added by the Woocommerce ordini tracking premium plugin?

Also, are new orders that are placed also missing until you manually switch their status?

Look forward to hearing back from you.