WooCommerce 7.8.0 updated to WooCommerce 8.3.1 and all the backend orders disapp

  • Resolved 2880e014

    (@2880e014)


    7 months, 3 weeks ago

    WooCommerce 7.8.0 updated to WooCommerce 8.3.1 and all the backend orders disappeared, I tried downgrading to WooCommerce 7.8.0 and the orders appeared again.

    Plugins are all turned off , only WooCommerce is left.

    The theme is using Hello Elementor theme.

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  • Hey there, @2880e014! Thanks for contacting us. I’m happy to help you.

    Please note that version 8.3.1 is already outdated. Can you please update WooCommerce to the latest version, 8.7, as well as all your other plugins that have new versions and the theme and check if the issue persists?

    We recommend keeping everything updated. Regularly updating plugins helps maintain your site’s security, performance, and compatibility while ensuring you benefit from the latest features and improvements.

    If after everything is updated, the issue persists, please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    anastas10s

    (@anastas10s)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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