Woocommerce 4 Not Detected

  • Resolved roodude

    (@roodude)


    4 years, 11 months ago

    After upgrading to WC 4, we are getting the following error: TaxJar is inactive.

    This version of TaxJar requires WooCommerce 3.0.0 or newer. Please install or update WooCommerce to version 3.0.0 or newer.

    Because of this we are unable to see any of the settings or reconnect our TaxJar account. Any advice?

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  • Hi @roodude

    As of version 4.0, WooCommerce now comes with the WooCommerce Admin plugin built in. After updating to WooCommerce 4.0, the WooCommerce Admin plugin should be removed from the site. Otherwise an issue may occur where the TaxJar plugin will be inactive and display the notification that you saw.

    Removing the WooCommerce Admin function will generally resolve the issue, however in some cases it may be required to deactivate and then reactivate WooCommerce after removing the plugin.

    For more personalized and faster support, please feel free to email us directly at [email protected]. Thanks!

    Thread Starter roodude

    (@roodude)

    We were not using WC Admin, but deactivating/reactivating WooCommerce did the trick.

    Thanks!

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