WooCommerce Checkout Issue

  • Resolved ismail_sheikh

    (@ismail_sheikh)


    3 years, 8 months ago

    Hi,

    As soon as we activate the Yoast plugin checkout takes too much time (all other functions search, add to cart, browsing are working fine) and order is not being placed.
    All of the plugin requirements mentioned here are satisfied. You can check our phpinfo here

    System Status:
    `
    ### WordPress Environment ###

    WordPress address (URL): https://bucket.pk
    Site address (URL): https://bucket.pk
    WC Version: 5.1.0
    REST API Version: ? 5.1.0
    WC Blocks Version: ? 4.4.3
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.0.2
    Log Directory Writable: ?
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.4.10
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.52.1
    OpenSSL/1.0.2l

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.27-MariaDB-1:10.3.27+maria~stretch
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (28) ###

    ManageWP – Worker: by GoDaddy – 4.9.8
    404 to 301 – Redirect, Log and Notify 404 Errors: by Joel James – 3.0.7
    Easypay: by Systems Limited – 0.1
    Akismet Anti-Spam: by Automattic – 4.1.9
    Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 1.6
    Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.2
    Contact Form 7: by Takayuki Miyoshi – 5.4
    Envato Market: by Envato – 2.0.6
    Invisible reCaptcha: by Mihai Chelaru – 1.2.3
    Mailchimp for WooCommerce: by Mailchimp – 2.5.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
    MailChimp User Sync: by ibericode – 1.7.7
    Nextend Social Login: by Nextendweb – 3.0.27
    Perfect Brands for WooCommerce: by QuadLayers – 1.8.6
    Really Simple SSL: by Really Simple Plugins – 4.0.11
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Savyour Affiliate Partner: by Savyour – 1.1
    Simple 301 Redirects: by Scott Nellé – 1.07
    WC Password Strength Settings: by Daniel Santoro – 2.2.2
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6
    Premmerce Permalink Manager for WooCommerce: by premmerce – 2.3.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
    WooCommerce Points and Rewards: by WooCommerce – 1.6.43
    WooCommerce Table Rate Shipping: by Bolder Elements – 4.2
    WooCommerce: by Automattic – 5.1.0
    WooSidebars: by WooCommerce – 1.4.5
    Smush: by WPMU DEV – 3.8.3
    Zoho Mail: by Zoho Mail – 1.4.2

    ### Inactive Plugins (3) ###

    Facebook for WooCommerce: by Facebook – 2.3.2
    Smart Product Viewer: by topdevs.net – 1.5.1
    Yoast SEO: by Team Yoast – 16.0.2

    ### Must Use Plugins (5) ###

    Endurance Browser Cache: by Mike Hansen – 0.4
    Endurance Page Cache: by Mike Hansen – 2.0.5
    Endurance PHP Edge: by Mike Hansen – 0.2
    ManageWP – Worker Loader: by GoDaddy –
    SSO: by Garth Mortensen
    Mike Hansen – 0.3

    ### Settings ###

    API Enabled: –
    Force SSL: ?
    Currency: PKR (?)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Connected to WooCommerce.com: ?

    ### Theme ###

    Name: Flatsome Child
    Version: 3.0
    Author URL:
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.13.2
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Maybellyne

    (@maybellyne)

    Hello,

    We are sorry activating the Yoast SEO plugin interferes with your online shop. Just to be sure, we would like to rule out any plugin or theme conflicts that may occur. The fastest way to do this is to?deactivate all non-Yoast plugins and switch to a standard theme?like?Twenty Nineteen.?

    Test this on your development or staging site, if you have one. If not, we recommend using the?Health Check & Troubleshooting?plugin. This plugin allows you to run a conflict check?without affecting normal visitors to your site.

    As we can imagine that you’re unfamiliar with checking for conflicts, we’d like to point you to a step-by-step guide that will walk you through the process:?How to check for plugin conflicts.

    If you do not feel comfortable to do this yourself or if this does not solve your issue, our Yoast SEO Premium plugin comes with one year of (technical) support.

    Hi @ismail_sheikh!

    We understand that there is an issue where Checkout fails to complete when Yoast is active on the site. We know resolving this issue is important. We would like some more information to help us troubleshoot.

    1. Are all your non-Yoast plugins and themes also updated?

    2. If you check for JavaScript errors do any appear on that checkout page? They would appear in red in the console. Can you describe them or take a screenshot? If you are not sure how to look for JavaScript errors please use this guide https://yoast.com/help/how-to-find-javascript-errors-with-your-browsers-console/.

    You can use a tool like: https://imgbb.com/ to share the image.

    3. Does clearing your caching from your theme, plugin, server, CDN like CloudFlare or browser resolve the issue? If you are not sure how to clear caching from theme/plugin please speak to those authors. If you want to clear cache from the server, please speak to your host provider. To clear the cache from a browser use this guide: https://yoast.com/help/how-to-clear-my-browsers-cache/

    Thread Starter ismail_sheikh

    (@ismail_sheikh)

    Console log for checkout with Yoast activated.
    https://ibb.co/HnxMhmz

    Plugin Support Md Mazedul Islam Khan

    (@mazedulislamkhan)

    Thanks for sharing the relevant screenshot with us. We are afraid to say the relevant screenshot actually doesn’t show much. In this case, we’d like you to please perform a full conflict check by following the steps given before to see whether it helps us to identify the exact root cause of the issue. You’ll need to switch the theme and disable all the 3rd party plugins. You can find the relevant step-by-step guide provided above.

    Thread Starter ismail_sheikh

    (@ismail_sheikh)

    Thanks for your kind response.
    As suggested i have performed a full conflict check using Site Health Plugin keeping
    all other 3rd party plugins deactivated and just WooCommerce (because issue is related to checkout) and Yoast activated. Theme set to default theme. Issue is still there.
    really looking for a quick response as it is damaging our ranking seriously.

    Plugin Support Md Mazedul Islam Khan

    (@mazedulislamkhan)

    We are sorry to hear that you’re still having trouble with our plugin. Due to the nature of the issue, we’ll need to take a look at your setup. However, we are unable to do it here as this is a public forum.

    So, if you have an active Yoast SEO Premium subscription or if you can consider buying one, we can investigate the issue further directly on your setup privately through email.

    However, if you don’t wish to get the Yoast SEO Premium subscription, that’s completely fine. In this case, you’ll need to troubleshoot the issue further on your setup as we are literally out of any clue at this moment without taking a look at the setup. So, someone from the community might step forward as well who has experienced or familiar with the issue.

    Thanks for your understanding!

    Hi @ismail_sheikh,

    This thread has been marked as resolved.

    You’re always welcome to re-open this topic. Please read this post before opening a new request.

    Thanks for understanding!

Viewing 7 replies - 1 through 7 (of 7 total)
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