Woocommece compnay name apostrophe not working
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Hello, when i use apostrophe in company name in checkout then automatic slash(/) is added with it, how can i prevent this from happening?
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I am using:
Wordpress: Current version: 6.1.1
Woocommerce: Version 7.1.0System report:
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Remote Get: ? ### Database ### WC Database Version: 6.4.1 WC Database Prefix: qOhiG4_ Total Database Size: 80.20MB Database Data Size: 67.46MB Database Index Size: 12.74MB qOhiG4_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB qOhiG4_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB qOhiG4_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB qOhiG4_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB qOhiG4_woocommerce_order_items: Data: 0.13MB + Index: 0.06MB + Engine InnoDB qOhiG4_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.88MB + Engine InnoDB qOhiG4_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB qOhiG4_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB qOhiG4_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB qOhiG4_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 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wpcf7_contact_form: 5 wpcf7r_action: 5 ### Security ### Secure connection (HTTPS): ? 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #185 - /shop/ Basket: #186 - /basket/ Checkout: #187 - /checkout/ My account: #188 - /my-account/ Terms and conditions: #158 - /terms-of-use/ ### Theme ### Name: FS Version: (update to version 0 is available) Author URL: https://NBE Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: fs/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0 fs/woocommerce/single-product/product-image.php fs/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0 fs/woocommerce/single-product/title.php fs/woocommerce/single-product.php Outdated Templates: ? Learn how to update ### WooCommerce PayPal Payments ### Onboarded: – Shop country code: GB WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-28 13:09:03 +00:00 Options: ? Notes: 77 Onboarding: completed ### Action Scheduler ### Complete: 363 Oldest: 2022-11-01 11:40:00 +0000 Newest: 2022-11-28 08:51:58 +0000 Pending: 29 Oldest: -0001-11-29 23:58:45 -0001 Newest: 2022-12-02 03:22:32 +0000 ### Status report information ### Generated at: 2022-11-29 10:15:55 +00:00
Thanks for reaching out!
I tested adding apostrophes or
'
on theCompany
field on my site’s Checkout page, however, I am unable to reproduce your issue on my end as seen below:Image Link: https://snipboard.io/1FOEvq.jpg
Thanks for sending the System Status Report.
WC Database Version: 6.4.1
As a first step, please update your WooCommerce database by going to
WooCommerce > Status > Tools > Update Database
.Outdated Templates: ?
Please update outdated templates on your site by following our guide here: Fixing Outdated WooCommerce Templates.
Pending: 29
Please also run these pending tasks manually under
WooCommerce > Status > Scheduled Actions > Pending
.If this did not resolve the issue, can you please try to switch to the default Storefront theme and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.Let us know how it goes!
- This reply was modified 1 year, 11 months ago by xue28 (woo-hc).
Hi,
I have done below steps, but still issue is there.
1. Update woocommerce database
2. Switch to default storefront themeHere is latest system report.
### WordPress Environment ### WordPress address (URL): https://woocommerce-353466-3068678.cloudwaysapps.com Site address (URL): https://woocommerce-353466-3068678.cloudwaysapps.com WC Version: 7.1.0 REST API Version: ? 7.1.0 WC Blocks Version: ? 8.7.5 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_GB External object cache: ? ### Server Environment ### Server Info: Apache/2.4.54 (Debian) PHP Version: 7.4.30 PHP Post Max Size: 1 GB PHP Time Limit: 1200 PHP Max Input Vars: 3500 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log Max Upload Size: 1 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #185 - /shop/ Basket: #186 - /basket/ Checkout: #187 - /checkout/ My account: #188 - /my-account/ Terms and conditions: #158 - /terms-of-use/ ### Theme ### Name: Storefront Version: 4.2.0 Author URL: https://woocommerce.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: – Shop country code: GB WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-28 13:09:03 +00:00 Options: ? Notes: 77 Onboarding: completed ### Action Scheduler ### Complete: 417 Oldest: 2022-11-01 11:40:00 +0000 Newest: 2022-12-01 05:14:49 +0000 Pending: 8 Oldest: 2022-12-01 05:17:30 +0000 Newest: 2022-12-08 05:09:00 +0000 ### Status report information ### Generated at: 2022-12-01 05:21:25 +00:00
Hi there @avinashdigitl ??
I have done below steps, but still issue is there.
1. Update woocommerce database
2. Switch to default storefront themeThanks for reaching back, let’s figure out why things are not lining up!
I understand this is a development installation, with >50 plugins active and neither my colleague nor I, can reproduce the issue.
The other odd fact is that this appears to be an encoding issue only in the name fields, not the country one. In order to have a better overview of this, could you please share a screenshot of that whole window, where the issue appears?
Furthermore, can you please switch back the active theme to Storefront, and disable all other plugins, apart from WooCommerce, on your site and let us know if the issue persists?
Here are some steps you can follow:
1. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
2. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
3. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.For more detailed instructions, check out How to test for plugin and theme conflicts.
Tools to help with troubleshooting
Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
Please let us know how that goes.
- The topic ‘Woocommece compnay name apostrophe not working’ is closed to new replies.