Woocomerce extensions tab doesn’t work

Hi @rex2630,

Thank you for reaching out.

I understand you’re facing an error when trying to access the extensions tab in WooCommerce.

Looking at the shared screenshot, are you able to share more details on what happens once you click on the ‘Reload Page’ button on the right-hand side?

Also, if possible, click on the dropdown icon that reads ‘Click for error details’ and share the error details with us. You can copy and paste the error message via https://gist.github.com/ and send the link here.

This way, we can be able to have a better understanding on what is causing this issue.

Exactly the same error will show after pressing “Reload page”

Hi again @rex2630,

Exactly the same error will show after pressing “Reload page”

Thank you for clarifying this for us.

Are you able to share the information I requested earlier:

click on the dropdown icon that reads ‘Click for error details’ and share the error details with us. You can copy and paste the error message via?https://gist.github.com/?and send the link here.

Looking forward to your reply.

The error is as describen in the screenshot:

TypeError: Cannot destructure property ‘isResolving’ of ‘t(…)’ as it is undefined.

at https://cdklic.cz/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:134034 at Ta (https://cdklic.cz/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:610792)

Hey, @rex2630!

Thanks for the information.

There are a few possible caused to this.

Are all your plugins and your theme updated? If not, please update them and check if the issue persists.

If if does, Can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Have a wonderful day!