Woocomerce checkout clearing after logging in at checkout

  • Resolved creativeimpact

    (@billygunn111)


    3 years, 8 months ago

    My websites checkout keeps clearing once they add items at basket and then login at checkout. Is this normal behaviour for Woocommerce?

    Highly frustrating for customers. Once they login at checkout, they then need to add all their items again and it shows as items being reserved by them already and they cant buy.

    Any ideas how we can stop this happening? I have disabled any caching done at checkout and cart pages as I thought that might be the issue.

    Any help or advice would be great.

    Latest WordPress used.
    SG Siteground Caching used
    Cloudfare

Viewing 2 replies - 1 through 2 (of 2 total)
  • corsonr

    (@corsonr)

    Automattic Happiness Engineer

    Hi @billygunn111,

    My websites checkout keeps clearing once they add items at basket and then login at checkout. Is this normal behaviour for Woocommerce?

    I have just tested on a local install and I can’t replicate it. The cart content is kept after logging-in.

    Can you please do a full conflict test and let me know if the issue persists?

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Hi @billygunn111

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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