woo wrong paid out amount

Hi @deborahchen72,

Thank you for reaching out.

I understand your frustration about getting the wrong amount deposited into your bank account. I’ll be glad to help you out.

First, I’d like to clarify that when a customer’s payment is successfully captured on your site via WooPayments, there is a certain amount that is deducted directly from that payment before it is?deposited into your bank account.

These amounts vary based on?various factors, including but not limited to the country your business is located in, the country your customer is located in, the currency with which the customer paid, and the payment method chosen by the customer. You can learn more about these fees from this guide.

Let us know if you have any questions or concerns.

It is not service charge. I have been using woo payment for over 3 years. This is my first time to see it happened. the actual calculated payment amount (minus the service charge) as indicated in the deposit record is off by $5. Please let me know what I can send you to investigate this issue.

thanks for your help

Hi @deborahchen72,

Thanks for clarifying further on this issue. I’m glad to hear you’ve been using our plugin for quite some time now.

In that case, we’d like to take a closer look at your account, but we’re unable to do so from this public forum. Please contact us at <a href=“https://woo.com/my-account/contact-support/”>Woo.com > My Account > Support</a>. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi I tried to create support request on woo.com but it keeps saying “Please provide a valid website URL.” I have copy and past the status report as instructed and this is what I got. please help.

thanks

Hi @deborahchen72,

Hi I tried to create support request on woo.com but it keeps saying “Please provide a valid website URL.

Does this keep happening even after entering your correct site URL? Please share a screenshot for further visual understanding. I recommend?https://snipboard.io/?for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

I was able to connect to the support. thank you for your help.

Glad to hear it @deborahchen72 – thanks for letting us know!

I’ll mark this thread as resolved now while our support assist you internally. If you have any further questions, I recommend creating a new thread.

Cheers!