Woo products edition page freeze

  • Resolved cantoute

    (@cantoute)


    4 years ago

    Hi,
    We seem ta have a similar issue but there only on woocommerce products.

    When we open a product for edit (in wp-admin) browser freezes for ages (like 20min) before we can do anything, a bit like if we had a js looping.
    DB is about 20k products.
    Disabling yoast plugin seems to solve issue.

    Any advice on what we should look into ?

    after digging seems browser stays jammed on (or just before) this call… like if some js looping (with hight cpu)

    https://pasteboard.co/JAm7jpIg.png

    Thanks for any help.

    (we tried reinstall of yoast plugin – deleting yoast tables and all entires LIKE ‘wpseo%’ in wp-options)

    Here is a copy as curl of that call (if I run it in a terminal works fine)

    curl ‘https://www.xxxx.com/wp-json/wc-admin/options?options=woocommerce_task_list_complete%2Cwoocommerce_task_list_hidden&_locale=user’ \
    > -H ‘authority: https://www.promo-parfum-cosmetique.com’ \
    > -H ‘accept: application/json, */*;q=0.1’ \
    > -H ‘dnt: 1’ \
    > -H ‘x-wp-nonce: e730e0b9be’ \
    > -H ‘user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36’ \
    > -H ‘sec-fetch-site: same-origin’ \
    > -H ‘sec-fetch-mode: cors’ \
    > -H ‘sec-fetch-dest: empty’ \
    > -H ‘referer: https://www.promo-parfum-cosmetique.com/wp-admin/post-new.php?post_type=product’ \
    > -H ‘accept-language: fr-FR,fr;q=0.9,en-US;q=0.8,en;q=0.7,es;q=0.6,pt;q=0.5’ \
    > -H ‘cookie: wordpress_test_cookie=WP%20Cookie%20check; wordpress_logged_in_bf512ebbcdd1d63e28db5f5c59cdb328=xxxx wfwaf-authcookie-13779ace0eb4fd2c72da727a44012636=5%7Cadministrator%xxxx; tk_ai=woo%3AXi6%2FaspEg%2BTYRWZlFQgy78xA; cookie_notice_accepted=true; _ga=GA1.2.1583019560.1605370158; _gid=GA1.2.141332239.1605370158; wp-settings-time-5=1605376912; mailchimp_landing_site=https%3A%2F%2Fwww.promo-parfum-cosmetique.com%2Fwp-json%2Fwc-analytics%2Fproducts%2Freviews%3Fpage%3D1%26per_page%3D1%26status%3Dhold%26_locale%3Duser’ \
    > –compressed

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @cantoute,

    Thanks for reaching out to us again. We definitely don’t expect it to take so long when you try to edit a product.

    We didn’t see any files or requests related to Yoast SEO mentioned in the browser console. The screenshot looks like the Network tab. Can you confirm that there aren’t any errors under the Console tab, too?

    Otherwise, that sounds like a plugin or theme conflict. Can you try and gather as much information for us as possible? Please perform the following:

    1. Are all of your plugins and themes up-to-date? Are you using the latest version of Yoast SEO (15.2.1)?

    2. Can you confirm that your server meets the plugin minimum requirements? You can find your server details under Tools > Site Health > Info in the WordPress admin menu.

    3. Can you check your server error logs and see if there are any PHP errors or warnings when you edit a page? You can enable WordPress debugging or contact your hosting provider for more guidance.

    4. Since this only seems to affect product pages, there may be a plugin or theme conflict. Could do a test to see if this problem still happens if you?deactivate all plugins except for Yoast SEO and WooCommerce and switch to a standard theme?like?Twenty Nineteen?

    We recommend doing this on a staging site or using the?Health Check & Troubleshooting?plugin to test a production site.

    We have a step-by-step guide here:?How to check for plugin conflicts.

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

    Hi,

    We are facing the same issue since updating Yoast SEO from version 14.7.

    The moment we disable yoast seo, the product edit page load in a second.

    we even disabled all the plugins and enabled only woo and yoast and the issue persists immediately. Changing the team didnt make any difference either.

    Please help with this issue.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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