Woo Payments Disappeared from Plugins List (after upgrading woocommerce)!

Hey there, @raytan12! Thanks for contacting us. I’m happy to help you.

This is very unusual. Let’s investigate to figure out what is going on.

Is Woopayments showing on WooCommerce > Settings > Payments?

What about on the website’s checkout?

Have you tried different browsers/devices/internet connection to check if it is a cache issue?

If you have, can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Have a wonderful day!

• This reply was modified 7 months, 2 weeks ago by carolm29 (woo-hc).

Hi,

Please find our responses below:

Is Woopayments showing on WooCommerce > Settings > Payments?

Ans: It shows but it is disabled and when we try to install, it prompts the error in the screenshot – https://tinyurl.com/254sl7u5

What about on the website’s checkout?

Ans: The checkout does not show the woo payments option.

Have you tried different browsers/devices/internet connection to check if it is a cache issue?

Ans: Tried using different devices but issue persists.

If you have, can you please run a conflict test to see if something external is interfering with this?

Ans: We are already using Storefront theme. We have deactivated all plugins except Woocommerce and still the issue persists – https://tinyurl.com/22m99n6t

May I know would it help if I delete the woo-payments folder inside Plugins directory and reisntall woo payments plugin again? And most importantly, will the previous woo payments data get lost?

Appreciate your help so far!

Hey, @raytan12!

Thanks for trying and for the information.

May I know would it help if I delete the woo-payments folder inside Plugins directory and reisntall woo payments plugin again? And most importantly, will the previous woo payments data get lost?

Yes, this would be the next troubleshooting step ??

Please delete the folder, and try to install WooPayments again.

Your data should be saved, as this should not delete it. Once you install it again, it should connect to your account and get the info.

Having said that, it is always best to have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

Please let us know how it goes!

Have a wonderful day!