Woo Customer List won’t unsubscribe

Hi @johnclearmoonstudios

There are two steps to removing WooCommerce subscribers from the list. The first is to uncheck the subscribe option in settings

Link to image: https://d.pr/i/JCdi2I

The second is to go to MailPoet > Lists and force sync the WooCommerce Customers list.

Have you carried out both these steps?

I did this but it wouldn’t work in bulk. For some reason it only worked when I did about 25 at a time.

Hi there @johnclearmoonstudio

Thanks for the reply.

As a confirmation, were you able to clean up your list successfully by rerunning the sync repeatedly to complete the process?

It may be worth setting up your MailPoet to log when running these actions again, and see if any errors are displayed when doing so.

To set up logging, navigate to Dashboard → MailPoet → Settings → Advanced → Logging and select Everything.

If you currently have any form of logging already active, please navigate to your logs via that same page, and click on the View logs link.

From there, note any force sync issues that are logged, and share them with us.

Kind regards,
Sven

For some reason it only worked when I did about 25 at a time.

Hi there @johnclearmoonstudio,

Could you share the logs with us?

You would be able to find it by navigating to Dashboard → MailPoet → Settings → Advanced → Logging and select Everything.

Then select the view logs option. We look forward to hearing back from you as soon as possible.