Woo-commerce Subscription Orders on Hold after payment complete

  • Resolved Satinder Singh

    (@satindersingh)


    2 years, 4 months ago

    We are selling virtual products via woocommerce subscriptions but orders must complete after payment complete – they are all on hold currently while payment intent is Capture selected.

    Please suggest how can i make order completed after payment?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @satindersingh

    The webhooks may not be adequately registered, for example, when?the order status does not change after specific actions like a payment or refund.
    To make sure you are subscribed to the latest webhooks, please enable Logging from the plugin settings and then visit the Webhooks Status page:

    First,?click on?Resubscribe,?and after the page is reloaded,?Simulate?to verify that the webhooks are received.
    It may take a few seconds until a confirmation appears. If an error popup is displayed after trying to simulate, then we would be interested in a copy of your latest plugin log file, which you can access from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]”?in the dropdown and click on?View.

    Regards,
    Femi.

    Thread Starter Satinder Singh

    (@satindersingh)

    Resolved:-
    I selected below settings:-

    1. Intent – Authorize
    2. Capture Virtual-Only Orders – YES

    https://prnt.sc/sHsuj4jXCUB0

    But it does not work and order status remains on-hold, if I select Intent – Capture

Viewing 2 replies - 1 through 2 (of 2 total)
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