Woo-commerce customer details are not syncing

Hi @sidupandyes,

Klaviyo’s plugin will not automatically update a profile in Klaviyo when the corresponding customer profile in Woocommerce is updated. An action such as starting a checkout (if the customer is logged in) or placing an order should update that profile accordingly in Klaviyo.

Unfortunately, Klaviyo’s plugin does not support updating a profile’s email address at this time. Klaviyo uses an email address as the unique identifier therefore updating a customer’s email address in Woocommerce will be treated as a brand new profile in Klaviyo. However, if you notice that you have a customer in Woocommerce that corresponds to two separate profiles in Klaviyo you can merge the Klaviyo profiles by following the instructions outlined here: https://help.klaviyo.com/hc/en-us/articles/115005073847-Delete-Merge-and-Export-a-Profile#merge-two-profiles2

Let us know if you encounter any further issues.

Best,
Klaviyo

Hi

Thank you for getting back. Appreciated

Do you have any plans to add that ability ( updating email address ) in to plugin?

Off the topic, But do you think updating email address through API (curl) call is possible?

Hi @sidupandyes

There are no plans to add that feature to the Woocommerce integration and plugin at this time.

Yes, it is possible to update the email address of a profile in Klaviyo via our API. You can make a PUT request to the person endpoint. In order to do so you’ll need the profile ID for that particular profile by first making a request to this undocumented endpoint. Here’s a sample request:

curl -X GET \
  https://a.klaviyo.com/api/v2/people/search \
  -H 'Content-Type: application/json' \
  -d '{
	"api_key": "API_KEY_HERE",
	"email": "[email protected]"
}'

Best,
Klaviyo