Woo Attributes Disappear from Products when Updated (V. 8.5.2)

Hi.

In version 8.5.2 of WooCommerce when my client updates their WooCommerce Product all of the attributes go away, which then removes variation pricing from that products page.

You then have to go back into the product, add in the attribute “Product Size” and reselect the product sizes they offer, and finally click “Save attributes” followed by “Update” again.

Upon updating the product and the page reloading the attributes go away. So when you click Update again you are actually resaving the product without attributes and therefore without pricing variatons.

To recreate this issue the process is:

1. Add or edit a product.
2. Go to Attributes tab and select “Product Sizes” and add in required sizes (2 litre, 5 litre etc) and tick both check boxes.
3. Click “Save attributes”
4. Go to Variations tab and add/edit variations from the available attributes.
5. Click “Save changes”.
6. Click the Product “Update” or “Publish” button to save all changes. The page reloads.
7. Visit the product frontend page to see variation price dropdown is there.
8. Edit the same product again and go to the Attributes tab and you’ll see no attributes are shown.
9. Click Update to save the product and visit the product frontend page to see no variation price dropdown is there any more.

We can provide the WooCommerce support team with access to a staging site in a private message if you are able to investigate and fix the issue. Please advise how to proceed to escalate this and get it resolved asap.

For now, here is the system status too:

` WordPress Environment</p> <p class=””>WordPress address (URL): https://equiformnutrition.co.uk<br>Site address (URL): https://equiformnutrition.co.uk<br>WC Version: 8.5.2<br>REST API Version: ? 8.5.2<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 3 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p class=””>Server Info: LiteSpeed<br>PHP Version: 8.0.28<br>PHP Post Max Size: 3 GB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1p</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 10.5.19-MariaDB-cll-lve<br>Max Upload Size: 3 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Active Plugins (49)</p> <p class=””>WP Umbrella: by WP Umbrella – Backup & Manage WordPress – 2.13.3<br>FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.71<br>Style Kits for Elementor: by AnalogWP – 2.0.8<br>Convert Pro – Addon: by Brainstorm Force – 1.5.6<br>Convert Pro: by Brainstorm Force – 1.7.7<br>Customer Reviews for WooCommerce: by CusRev – 5.38.10<br>Dynamic Visibility for Elementor: by Dynamic.ooo – 5.0.10<br>Elementor Pro: by Elementor.com – 3.18.2<br>Elementor: by Elementor.com – 3.18.3<br>Facebook for WooCommerce: by Facebook – 3.1.9<br>FluentCRM – Marketing Automation For WordPress: by WP Email Newsletter Team – FluentCRM – 2.8.34<br>FluentCRM Pro: by Fluent CRM – 2.8.33<br>Fluent Forms: by Contact Form – WPManageNinja LLC – 5.1.9<br>Fluent Forms Pro Add On Pack: by Fluent Forms – 5.1.7<br>Google Listings and Ads: by WooCommerce – 2.5.15<br>Site Kit by Google: by Google – 1.118.0<br>ShareThis Dashboard for Google Analytics: by ShareThis – 3.1.7<br>HappyFiles Pro: by Codeer – 1.8.3<br>JetBlocks For Elementor: by Crocoblock – 1.3.9<br>JetElements For Elementor: by Crocoblock – 2.6.15<br>JetEngine: by Crocoblock – 3.3.4<br>JetSmartFilters: by Crocoblock – 3.3.1<br>JetWooBuilder For Elementor: by Crocoblock – 2.1.10<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.0.0.1<br>Login Lockdown PRO: by WebFactory Ltd – 5.50<br>Mailchimp for WooCommerce: by Mailchimp – 3.6<br>MainWP Child Reports: by MainWP – 2.2<br>MainWP Child: by MainWP – 4.6<br>MalCare WordPress Security Plugin – Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.45<br>Meta pixel for WordPress: by Facebook – 3.0.14<br>OoohBoi Steroids for Elementor: by OoohBoi – 2.1.6<br>Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6<br>Style Kits Pro: by AnalogWP – 2.0.5<br>WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.4.6<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.26<br>WooCommerce Advanced Bulk Edit: by George Iron – 4.5<br>PW Woocommerce Advanced Gift Rules: by Proword – 5.4<br>Dynamic Product Gallery for WooCommerce: by a3rev Software – 3.5.2<br>WooCommerce Google Analytics Integration: by WooCommerce – 1.8.13<br>WooCommerce PayPal Payments: by WooCommerce – 2.5.1<br>WooCommerce Pricing!: by Lagudi Domenico – 6.7<br>WooCommerce: by Automattic – 8.5.2<br>Wordfence Security: by Wordfence – 7.11.1<br>Yoast SEO: by Team Yoast – 21.9.1<br>WP File Manager: by mndpsingh287 – 7.2.2<br>WP Force SSL: by WebFactory Ltd – 1.65<br>WP Rollback: by WP Rollback – 2.0.5<br>WP Activity Log: by Melapress – 4.6.2<br>YITH WooCommerce Wishlist: by YITH – 3.29.0 Inactive Plugins (2)</p> <p class=””>All-in-One WP Migration: by ServMask – 7.79<br>All-in-One WP Migration pCloud Extension: by ServMask – 1.43 Must Use Plugins (2)</p> <p class=””>WP Umbrella: by WP Umbrella – 1.0.0<br>_WPHealthHandlerMU.php: by – Settings</p> <p class=””>API Enabled: ?<br>Force SSL: ?<br>Currency: GBP (￡)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Shop base: #78 – /shop/<br>Cart: #79 – /cart/<br>Checkout: #80 – /checkout/<br>My account: #81 – /my-account/<br>Terms and conditions: ? Page not set Theme</p> <p class=””>Name: Hello Elementor Child<br>Version: 1.0.1<br>Author URL: https://elementor.com/<br>Child Theme: ?<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 2.9.0 – 3.0.1 is available<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ? Templates</p> <p class=””>Overrides: /home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php<br>/home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php<br>/home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php<br>/home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php<br>/home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/dashboard.php<br>/home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-edit-account.php<br>/home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php<br>/home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php<br>/home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-address.php<br>/home/u582013382/domains/equiformnutrition.co.uk/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/orders.php version 7.8.0 is out of date. The core version is 8.5.0</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>WooCommerce PayPal Payments</p> <p class=””>Onboarded: ?<br>Shop country code: GB<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: ?<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2024-01-26 14:04:19 +00:00<br>Options: ?<br>Notes: 127<br>Onboarding: completed Action Scheduler</p> <p class=””>Complete: 304<br>Oldest: 2024-01-19 11:08:15 +0000<br>Newest: 2024-01-26 11:06:31 +0000</p> <p class=””>Failed: 3,079<br>Oldest: 2023-04-25 14:49:54 +0000<br>Newest: 2023-11-27 17:30:07 +0000</p> <p class=””>Pending: 4<br>Oldest: 2024-01-27 05:09:27 +0000<br>Newest: 2024-01-29 14:45:14 +0000 Status report information</p> <p class=””>Generated at: 2024-01-26 11:07:17 +00:00<br>`