Woo app doesn’t take all orders

Hi @lavadesign

Thanks for reaching out!

I am quite confused about your issue. Can you please clarify further what you mean here: all of order are listed in the list of orders, however not all from then are going to the conversion, but not all of orders are there

If a screenshot would be helpful, I’d recommend using https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Thanks!

Hello, thanks for reply.

Here’re order from 13th Dec .in our shop: https://snipboard.io/pfWMG9.jpg

However in statistics, there are 2 orders only: https://snipboard.io/RHhZUN.jpg

I can’t find the “Get system report” – doesn’t see something like this in woocommerce->status

Hi @lavadesign

Thanks for sending the screenshots.

I can’t find the “Get system report” – doesn’t see something like this in woocommerce->status

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

On my personal site, this is what I’m seeing on my end:

Meanwhile, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

As you haven’t responded in a while, I’m marking this as resolved. We’ll be here for you if/when you need us.